Batik Air Reviews 421

I used to have good experience with you guys. until my previous flight. No more batik, even worst compare to airasia..

AREN’T ALL international carriers required to allow one free checked bag 20kg? My flight 7Feb2025 Kuala to Bali cost $60 USD however SURPRISINGLY my baggage cost $75 USD. What a RIP-OFF SCAM

9 PM UPDATE: After paying $250 USD for three bags, none of them arrived at our destination in Bali.

This airline is substandard in every way
Firstly, i booked a business class ticket from Denpasar to Melbourne only to have it downgraded to economy as i later found out a jet with no business class was planned to fly from malaysia to melbourne , via bali. I was offered 50% refund. Their customer service is non existent, and some of my replies were answered after the flight. I sent an email today after receiving a form for refund, only to get a return email their email inbox is full. If their engineering is run like their admin, you're playing russian roulette with your health. NEVER AGAIN. EVER

I frequently fly with Batik Air between Perth (PER) and Kuala Lumpur (KUL) due to their convenient flight schedules. While many airlines have faced challenges with cancellations post-COVID, including Malaysia Airlines and AirAsia, Batik Air's service remains commendable.

It's important to recognize that Batik Air operates as a hybrid carrier, blending elements of both full-service and low-cost models. When evaluated as a low-cost carrier, Batik Air offers excellent value, often providing a product that rivals many legacy airlines. However, when compared to traditional full-service airlines, it may not meet all expectations. This distinction is crucial, as many negative reviews stem from passengers assessing Batik Air through the lens of full-service standards.

For larger travelers like myself when traveling economy, the extra seat pitch is a welcome feature, offering more space than many full-service airlines. Additionally, Batik Air's flights typically arrive at Kuala Lumpur International Airport's main terminal (KLIA 1), rather than the low-cost terminal (KLIA 2). This is particularly advantageous given the ongoing issues with the train service between terminals, which has been out of action for years, leaving passengers reliant on crowded and less comfortable buses. Moreover, check-in at KLIA is conveniently located opposite Malaysia Airlines' premium check-in area.

Batik Air offers a solid and valuable service, especially when considered as a hybrid carrier. Understanding its position in the airline spectrum can lead to a more accurate assessment of its offerings.

Broke my luggage but said it’s just a scratch or tear. Whereas, the edge is shattered and pushed inwards. Sad

Ticket No:6737643467115

The worst airline in the world!
Always late, last flight 7hours late with no information.
Today I arrive to the airport 59 mins before my flight, after 2 hours delay in traffic, in Bali.
My wife is in the hospital in Bangkok, they will not let me on the flight - it’s closed sorry!
Their booking cabin app to check in doesn’t work if you are a foreigner!
So I couldn’t check in before!
Never ever fly with this airline again!

Unfriendly unhelpful staff, asked for a sanitary pad and was told only if I paid so sat in blood for a 5 hour journey, given nothing but a bottle of water and no tv (unless- you paid😃). No smiles or pleasantness from staff apart from hello/goodbye when boarding and disembarking plane. Plane itself cramped and overall, wouldn’t have even been comfortable if it was a 2 hour flight.

Very Very Very Bad Experience with Batik Air, they charged me 177$ Dollars for only 10 kg Extra luggage at check-in Counter at Jakarta Airport, it's not fair, I will never ever go with Batik Air again. Very Bad Airline, they are doing a big Scam with innocent people on extra luggage, Government should have to take action against them.

WARNING - This company regularly cancels flights just before your departure. On the 17 December, we had a flight from Jakarta to Labuan Bajo cancelled the day before our departure. The only contact is through WhatsApp, first AI, then a very unconcerned human who only offers rescheduling or refund. Our connections were missed and it cost us a fortune. To make matters worse they repeated a second cancellation upon our departure on the 24 December, Christmas Eve, which was even more expensive.
This is classic case of an airline overbooking flights and would normally be illegal. They continue to get away with it. If 'negative stars' were possible, I'd give Batik Air all of them!

Please be warned do not book any flights with this airline.my husband and I were due to fly back from Bali to Brisbane on 30th Dec 2024 we had our flights cancelled 5 times
We had to book and pay for an extra days accommodation plus taxi fares to the airport, only to be told our flight may not go out the following day.this was now day 2 after the original departure date. We had to get back to Brisbane for work, as I had a shift at the hospital. Battick air were not bothered about how or when we would get home ,absolutely rudest check in lady. We had to get a Jetstar flight out that night with the cosy of $1000 . We were not the only ones in distress several others had to do the same thing. I promise you I will never ever use this company again and I would implore anyone to do the same if you want a smooth trip go with a reputable airline. We were advised by Flight centre they were a good Malaysian company, until we went to see them on our return and they said they were a budget airline. Thanks for telling me that when I booked !! .

I recently had a highly frustrating experience with Batik Air, and I feel compelled to share my story to warn others about their customer service and policies.
I booked a flight from Malaysia to Australia and immediately noticed an issue with my wife’s ticket. Her surname was listed as my surname instead of her maiden name, which is what appears on her passport. While I selected “Mrs” as her title during booking, I suspect Batik Air’s system mistakenly changed her surname. I’ve booked other tickets recently with different airlines and didn’t encounter this issue, so I believe this is a system error.
I contacted Batik Air’s customer support as soon as possible, but representatives were unavailable at night. I emailed the next day, provided passport confirmation as requested, and waited. For an entire week, there was no follow-up.
Frustrated, I called Batik Air’s Australia customer support on my day off, as soon as they opened at 9:00 AM. After waiting 30 minutes, I was told by a representative, Reapi, that I would need to pay AUD $77 to amend my wife’s surname. When I asked to escalate the issue to a supervisor or manager, I was rudely told:
“I don’t have a manager I can get for you now; he starts at 1 PM.”
“Do you want to use the ticket or not?”
“How do you want me to transfer the line to a manager if he’s not here?”
Frustrated but determined, I called back at 1 PM, as advised. This time, after waiting another 90 minutes, I spoke with a representative, Ulai. When I asked for a manager, he claimed no manager was available and said he was the decision-maker. His tone was dismissive, and he said things like:
“This is your fault. You either pay or don’t travel.”
“I don’t understand why you won’t pay AUD $77. If you don’t pay, your wife simply won’t travel.”
This level of unprofessionalism is shocking. Dismissive tone, refusing to escalate my issue, and resorting to emotional blackmail are unacceptable behaviors for customer service representatives. If Batik Air’s policy is to treat customers as mere policy-bound transactions, I’d suggest replacing staff with AI bots—they’d at least lack the rudeness I experienced.
To clarify, I wasn’t asking to change passengers or make a complex adjustment—just to amend a surname to match my wife’s passport. The policy of charging AUD $77 for changes over three characters is unreasonable and feels like a deliberate way to exploit customers for simple corrections.
As a loyal customer who has flown with Batik Air frequently since marrying my Malaysian wife, I’m deeply disappointed. I had planned to use Batik Air for the foreseeable future for our trips between Malaysia and Australia—potentially over 10 years. However, this experience has led me to decide never to travel with Batik Air again. I will also share my experience with family, friends, and all online users that I can reach out to caution them.
Batik Air’s disrespectful representatives, lack of professionalism, and rigid policies have cost them a loyal customer.

I hope this review serves as feedback for the airline to address these serious issues.

I recently had an extremely frustrating and stressful experience with an airline that resulted in me missing my connecting flight, and I feel compelled to share my story.

Background of the Trip
Everything seemed well-organized when I booked the tickets, and I expected a smooth journey. I arrived at the airport early, checked in without issue, and was reassured that everything would go as planned. However, the troubles began once I boarded the initial flight.

The Delayed First Flight
The flight departed late due to "operational issues" that the flight crew did not elaborate on. While minor delays are not uncommon, this one quickly escalated. We waited for over an hour before the plane arrived, which meant that by the time we arrived at the connecting airport, my layover had been reduced to less than 40 minutes—a very tight window, even in an ideal situation.

Running Through the Airport
Upon landing, I, along with several other passengers, rushed through the airport, hoping to catch our next flight. The airport itself was large, and by the time I reached the gate for my next flight, I could see that the door had already been closed. I was left standing there, bewildered, as the gate agents gave me a vague response: "Sorry, but the flight's closed." No apology, no offer to help rebook me. At this point, it was clear that the airline was not taking any responsibility for the situation, nor were they showing any urgency to assist stranded passengers.

The Lack of Support
I immediately approached the airline’s customer service desk, hoping for some clarity or help in rescheduling my next flight. When I finally got to speak to someone, they informed me that I had missed the flight and would need to be rebooked. While I do appreciate that your airline provided hotel accommodation for the night after missed connection, the overall experience was far from satisfactory. I was rebooked for the next available flights which happened to be the next day, but the inconvenience caused by the delay was substantial. My stuffs were all in my luggage, I needed to survive the day without any essentials. More troubling, however, was the complete lack of empathy from your customer service team.This lack of accountability and customer care was not only disappointing but also extremely frustrating as a paying passenger who had trusted the airline to get me to my destination on time.

Customer Service After the Fact
In the days following the incident, I filed a formal complaint with the airline, expecting a response that would address the problems I had faced. Unfortunately, THERE WAS NO RESPONSE AT ALL. THEY DON'T EVEN CARE.

Conclusion: A Degrading Experience
All in all, my experience with this airline was incredibly disappointing. Not only did I miss my connecting flight due to the airline’s own delays, but this happened TWICE. Outbond and return flight. Same issue, same lack of emphathy.

I will NEVER fly with this airline again and I will make sure none of my family members, friends, acquaintances book this airline. Thank you

What a horrible experience - they singled out foreigners and weighed our carry ons, thus charging us again for things we just bought in Malaysia - including anything purchased at the airport (unless duty free). Everyone being weighed was a foreigner - they were rude and sneaky. We took heavy things out and threw them away (including beverages from the airport) and yet our bags stilled weighed the same. They used a cheap handheld scale that was not accurate. I feel robbed. I would rather choose to pay more for a flight than being ripped off like that. Asia Air was even worse. They insisted that my 3 year old granddaughter (who paid the same price as an adult) carry her own carry on bag! She was tired and had to be carried herself. Be warned!”

Batik made a great trip into a nightmare - shame on you!

DO NOT BOOK WITH BATIK AIRLINES - AVOID AT ALL COSTS
I recently traveled from Tokyo to Perth (with a layover in Kuala Lumper and Bali) with Batik Airlines, and it was nothing short of a nightmare. As someone who has been flying regularly for 15 years, I can confidently say this was the worst experience I have ever had with an airline. I have outlined the details below.

1. Constantly Changing Flights: 
The flight I originally booked was changed four times, in the weeks prior to the flight date.

2. Added Layover in Bali
: the airline added an extra layover in Bali which they claimed was to “refuel”. When we landed in Bali, passengers got off the plane and new passengers got on. Clearly Batik were just trying to make more money by creating a new flight. 

3. Incompetent and Rude Staff: 
The staff in Kuala Lumpur airport were extremely rude and unhelpful. One even laughed in my face when I raised a concern.

4. No Basic Amenities
: We were not even offered a small bottle of water during the flights—a basic courtesy. When I asked for some water I was told I had to pay in cash which I did not have and so I could not obtain water for the duration of the flights. 

5. Luggage Drama and Gate Haggling: 
My hand luggage was only 1kg over the limit in Kuala Lumpur, and I was forced to pay extra at the gate. The staff were haggling for money with passengers at the boarding area, extremely illegal and unprofessional.

6. Lost Baggage: 
I was told I needed to recheck my baggage in Kuala Lumpur, but it did not arrive in KL. After queuing for 2 hours to speak with a staff member, I was informed it would be sent through to Perth. Of course it did not arrive in Perth and it took four days to be returned to me. During this time, I couldn’t reach the customer service line despite waiting on hold for hours before being cut off. When I finally got through, the staff had no information and hung up on me. There was no one available at the Batik Airlines desk in Perth assist.

7. Insulting “Compensation”: 
After being laughed at by a staff member in Kuala Lumpur, I was given a lounge pass as “compensation.” The lounge was so overcrowded that I couldn’t even find a seat. I had to pay for a sleeping pod and multiple meals at the airport, further adding to my expenses.

Overall our journey from take off in Tokyo to landing in Perth took 28hours.  

Between the extra costs for luggage, the added layover, and the unnecessary stress, I would have been far better off paying more for a reliable airline.
Batik Airlines’ handling of this journey was appalling, and I strongly advise everyone to avoid this airline at all costs.

Paid for preselected front seats but at checkin were allocated the last seats in the plane. This was on a flight Denpasar to Perth in August 2024. Batik agreed to refund the money but this has not been actioned. I have received several acknowledgments of my emails in each case asking for patience! Be wary flying Batik Air

Unconsistent flight schedule. Delayed our flight twice a few days before the flight, so we are forced to extend our hotel. The day before the original flight, they rescheduled it back so we had to cancel our hotel with no refunds.

On the day of the flight, they failed to print our boarding pass of our flight after the transit. The airport staff said that it was due to a mess in the system.

In the flight, they failed to serve us the meal that we ordered in the original flight because it wasn't registered in the new flight's list lf meals.

When we tried to print our next flight after the transit at KL, the batik air staff just went missing, making us form a long line to wait for the unbearably slow receptionist, an hour before our flight.

Worst possible airline.

We flew with them on NYE from Langkawi to Bali….. when we arrived in Kuala Lumpar for our connecting flight they announced they had delayed it from 2pm to 5pm, then, an hour later, delayed it again until 4am on NewYears Day!!

We went to the customer service desk, but they couldn’t have cared less if they tried! Literally, no apology, no refreshments, no compensation of any kind offered. We had no choice but to book another flight out of KL and requested the unused sector of our flight to be refunded by Batik, but they said no because part of the sector had been used!!!

They charge for refreshments, even on 3+ hr flights, have awful customer service, are constantly late and their in flight attendants are cold, unsmiling and more suited to a soviet era airline.

Avoid if at all possible!!

Worst experience ever 6 hours long flight and I wasn't even served a glass of water. Scammers!

Got my flight canceled in the last possible moment.
They offered some ridiculous times to travel, like Dec 31 so you spend the NYE in flight.
Had to call and rebook for another day.
Cancelled again.
Unreliable airline.
I won’t book again.
Spread the word and stay away.
I hope they get banned flying into Australia too.

have purchased batik air ticket with add on of KLIA express ticket.. However no barcode provided for KLIA express ticket, not able to board the train and required to purchase a new ticket..

Email the airline customer support for 2-3 weeks and received response not answering to my questions and link to the site to purchase KLIA express ticket.. Tried calling the customer support line and is always busy.

Ticket bought for the date 6/12/24