Battersea Reviews 

We would just like to say thank you so much for giving us the bestest friend we could have ever asked for. After just a week Vinny has settled really well and starts his puppy training in just under 2 weeks. During the registration phone call Deborah was amazing, she spent just under 2 hours on the phone to us, we think she would have gone through every dog they had available to find us a dog. When we did our meet and greet introduction, Deborah gave us time on our own with Vinny to see how we got on and we fell in love with him. We picked him up the following weekend, we got to chat with the vet to go through any aftercare we could provide him after being neutered.

We have already shared our amazing experience with family and friends and would definitely recommend Battersea because all staff involved were truly amazing.

We gave a home to Lilly this month , she is our third dog from the old Windsor site , both of our previous girls were with us for 13 years and we had the best time with them , so good to be able to rehomendofs from this amazing charity

I was made to feel very welcome at Old Winsor and was introduced to my new cat with care. Despite not having looked after a cat for many years I was provided with all I needed, carry box, litter tray etc. at littles cost and was able to take "Princess" home straight away. The staff were very friendly and helpful.

All the staff were fantastic, helpful and informative, the place its self was spotlessly clean and all the animals that we saw were well cared for

A good experience from the start . Friendly team and lots of information from the team . It was lovely to meet my dog and being given the time to make a bond with her .

At Battersea quite rightly it isn’t easy to adopt a dog, because they need to make sure each dog goes to the right owner.
That said we were chosen to view a little Dachshund who we were lucky enough to be accepted to adopt her.
The information provided whilst we were there and the aftercare and contact have been amazing.
I feel if I had any worries, concerns I have full support from the amazing Battersea team. Thank you

Today in Fleet I met Daisy Hogger representing Battersea Dogs Home. She had a captivating opening line and polite and non pushy manner. She deserves a mention for her efforts to enlist my support.

We recently adopted our new cat last week and she's absolutely adorable. We have to say the staff at Battersea are truly amazing and went above and beyond, in ensuring the special day was a memorable one.
Our new member of the family has settled in well and is loving life to the full.
A big thank you to all at Battersea Old Windsor.

I would truly recommend Battersea when looking to rehome a new pet. Our experience was positive and straightforward right from the first phone conversation to introduce us to our new best friend (VIP) to collecting her. The dedicated staff explain everything clearly and are there at the end of the phone if need be. The information pack is useful and so are the other additions that are included.

Terrible organisation with no concept of customer service

Had a puppy who died through no fault of my own.

Contact to adopt another Dog
Call back by the rehoming team asked for things such as why I was looking to get a dog

Asked if I could split the payment in two

Told they didn’t do that and if I couldn’t afford to pay it all one go they couldn’t give me a dog and I should consider a smaller pet.

Have no family and was thinking of leaving them a large part of my house funds in my will

This will now not happen as I do not want my money going to such a discriminatory and money grabbing organisation.

Very helpful and dedicated staff who spent time with us with several visits to spend time with the dog we adpoted.
The centre seemed very well run with a professional staff who obviously cared about the dogs in their care.
Great facilities for meeting the dogs and walking them.
Also good to have an opportunity to talk to vet. staff when we collected the dog.

We was made aware of what to expect was able to see the dogs as often as we liked before having him home all the staff was very friendly and helpful would recommend to anyone thinking of getting a dog very good service from everyone

Killed such a lovely dog...I really love her but wanted them to rehome her.such a caring and dog .she would of easily been rehomed.a loving girl..change of circumstances made me give her up ..dont understand why why!!

Had a great experience at Battersea, staff were very informative and supportive and friendly, animals were well cared for.

Super professional, super efficient and friendly. Streamline rehoming process with lots of support.

Everyone was very helpful

Very friendly staff and very good advice with great knowledge

Leagh and Hannah, who both work at Battersea Dogs Home Windsor, were so helpful in supplying all the necessary information and advice prior to us rehoming Blossom, our beautiful Greyhound. We were not rushed into making any commitment to rehome, and they took their time in explaining the characteristics of rehoming a Greyhound. Their help was invaluable. I would 100% recommend anyone interested in rehoming a dog, to get in touch with Battersea Dogs Home in Windsor. I can't thank them enough for introducing Blossom to us and the love she has given us ❤️.

I really can not understand why I have not had a single match for a dog. After three months told in a strange way to look else where. Own my home have large secure garden.Partner works from home no children. Had a rescue dog before from RSPCA he lived with us for 15 years untill he passed away. Was looking for any terrier type as my last one was a patterdale. Feel rather miffed why not suitable and to look else where after 3 months waiting.

The team at Battersea is incredible! We rehomed a Battersea cat recently and the entire process, from applying, to matching, and being able to bring home our new pet has been very well managed and straightforward. We're very thankful to the team for the work they do and how well they look after the animals in their care.