BaubleBar Reviews 611

Had a an issue with me knotted intial bracelet, contacted them through Facebook and they were very helpful, with a photo of my issue they are sending a replacement.

I ordered some jewelry as a gift for someone and unfortunately it did not arrive (lost or stolen i assume). I filled out a form and explained what had happened and received an email stating my claim had been approved and that I would receive a refund/replacement for the order. They then emailed me stating they could only give me a discount code for the amount I paid, despite the email I received stating I'd receive my refund. I don't plan on buying from them again and explained that the order was a gift I had needed by a specific date. This is extremely shady practice and I'd advise buyers to beware. I will update my review if the problem is solved

I had a problem with a bracelet. Messaged them and quickly got a solution. Thank you so much Andrea!!! You are amazing!

I'm new to BaubleBar. I love their products and I received my custom bracelet. But, last weekend, the small rope broke off (luckily, it landed in my handbag - I was doing retail therapy) and saw the bracelet hanging on my wrist (again, grateful I didn't lose it). I reached out to the Customer Service at BaubleBar to inquiry on how the small rope can be fasten to the bracelet...I received a timely response and it was mentioned that I can receive a replacement but the customer service representative, Tiffany, would understand if I wanted a refund.
Sent my reply to Tiffany to say I don't want a refund and I would be happy to receive a new bracelet (I seriously LOVE my bracelet and would be heartbroken if I couldn't fix it).
Tiffany has been great in communicating with me regarding the matter and I look forward to receiving the new one.

Kara with customer service was great! She was super helpful when I made an error with my order. She responded so quickly and efficiently!

I’m a repeat customer with BaubleBar; I love the accessories and wide variety of jewelry options! To date, I have been happy with all my purchases. However, I recently had issue with item purchased. Contacting support was seamless and response was helpful and QUICK! Brittney provided reply with options and tips as potential resolve. Very helpful…

Excellent customer service! I ordered a custom blanket for a friend, but some of the fabric looked pulled and worn. I contacted customer care, and they immediately apologized and arranged for a replacement. Outstanding support and great quality—I highly recommend BaubleBar!

I had an issue with my custom order and once I subitted photos of my item, no questions asked, they immediately placed a replacement order for me. It was very easy. Additionally, I submitted my request at 9:22pm on a Thursday with an auto-reply email acknowledging my reqeust and letting me know their hours of 7am-9pm. I was not expecting a reply until the next day and to my surprise, I received a personal response within ONE minute (at 9:23pm) with an apology and letting me know my concern has been escalated an I would hear from someone soon. I had an email the next morning with the next steps to correct the issue and get the replacement ordered. I have loved everything I have ordered from BaubleBar and this experience just elevated my love for this company! I highly recommend! Great quality and a great customer experience!

I reached out regarding my order where a charm was tarnished. Within 24 hours I received a message and Kara helped fix the situation immediately. Such great customer service especially with Kara, thank you!

Fantastic customer service. Very responsive, friendly, and helpful. 100% recommend BaubleBar.

I had a custom bracelet that unfortunately broke and emailed the customer care team. I really appreciate both Jamie & Tiffany in their responsiveness and assistance. They worked with me on finding a mutually beneficial solution - which was to send a replacement and I truly thank them for a seamless experence.

Accidentally ordered the wrong charm, I emailed them immediately and they responded within like 5 minutes!! Cancelled my order and got help me with my discount on my new order!

Customer service was super helpful. Amazing!!

I received a BaubleBar bracelet as a gift a while back. It ended up breaking one day when I went to take it off so I contacted customer care. Chani was super helpful, offered a replacement and the order was placed right away. I really appreciated the help and responsiveness and am also happy that I was able to get my favorite bracelet replaced! :)

Kara at BaubleBar assisted me with an urgent cancellation request. I truly appreciate her assistance and understanding. Honestly, I’ve always had great experiences with baublebar customer service. Truly grateful!

I made my first purchase from BaubleBar and just received my necklaces, which are both just as described. I am very pleased with my purchase and would like to praise Kara for her outstanding customer service to my query through an online email. It was so impressive to receive a response so quickly. I highly recommend this company.

I had an issue with a custom order but Andrea helped right away! The customer service made up for the issues I had.

Chani was amazing with customer service! They were great with responses and information I was requesting

I bought a customized bracelet a month ago and it broke. I contacted customer service and Tiffany got back to me very quickly. She was understanding and very helpful. She assisted me right away. I had to answer a couple questions and they sent me a replacement! Great customer service!!!

Customer service was great! Kara and Jen from baublebar got back to me quickly and were able to solve my problem and offer a solution to me with no stress involved!