No Birds Reviews 

60,309
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 6,441 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional team, noting that staff members are extremely helpful, polite, and always ready to answer questions. People consistently highlight the affordable pricing, immaculate vehicles, and seamless, fast pick-up and drop-off experiences throughout their entire trips. Some reviewers were not happy with the customer service, mentioning uncomfortable encounters with unhelpful or disappointing staff members during pickup. A few consumers additionally noted minor vehicle mechanical troubles, unexpected extra charges, or confusing billing complications upon completing their rental agreement. Other people experienced occasional inconveniences regarding vehicle readiness or specific interior accessories.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient pick-up and drop-off processes that take only... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as courteous, friendly, and... See more

Price

Customers consistently note positive experiences with price, highlighting very competitive rates, affordable... See more

Product

Reviewers mention positive feedback about product, highlighting that vehicles are generally immaculate,... See more

Quality

Clients share positive opinions on quality, consistently highlighting that vehicles are immaculate, clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always pleasant staff. One issue not related to No Birds - disappointing that the Sydney Airport has moved the shuttle bus station so far away from the terminals. Wondering if feedback can be given.... See more

Rated 5 out of 5 stars

Yes the price is important, and yours was fair. We hired a Mitsubishi Outlander for the family to enjoy an excursion around parts of NSW, and it was also important that the mileage was unlimited alt... See more

Rated 5 out of 5 stars

From booking the car, pick up and drop off car , the process was easy and efficient. The staff receiving telephone calls and reception were helpful in particular staff at reception that assisted me wh... See more

Company replied

Rated 5 out of 5 stars

Great and straightforward service. One small but impactful suggestion. It will be great if you have a whatsapp number for us to call for shuttle bus. Many international guests have affordable roaming... See more

Company replied


Company details

  1. Car rental company
  2. Car accessories shop

Written by the company

Weekly rental rates from $41 a day! Long term rental rate from $39 a day. Expect no hidden fees and no unpleasant surprises with No Birds. Save real money with car hire in Sydney and Perth. A fleet of over 3,000 new Toyota, Mitsubishi, Hyundai, Kia & Suzuki. For Bookings Visit: www.nobirds.com.au


Contact info

4.8

Excellent

TrustScore 5 out of 5

60k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(60,309)

5,837 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car rental 19-20 June

From booking the car, pick up and drop off car , the process was easy and efficient. The staff receiving telephone calls and reception were helpful in particular staff at reception that assisted me when I picked up the car in Perth city depot. She gave me Maps and instructions and suggested activities in Mandurah. The price for 2 day hire was v competitive . Will use No Birds again for car rental .

20 June 2026
No Birds logo

Reply from No Birds

Thanks so much for your wonderful feedback!
We are delighted you had such a positive experience with our team in Perth and found the process easy.
We hope to see you again soon.

Regards
Nobirds

Rated 5 out of 5 stars

Very smooth transfer service from Mascot

Very smooth transfer service from Airport to Mascot. Car was well maintained and clean.
Staff at counter was extremely helpful and provided detail explanation of the key points under the contract. Also gave friendly reminder to avoid extra cost incurred unintentionally.

11 June 2026
Rated 5 out of 5 stars

The person who supported my

The person who supported my, that by the way was the same guy on the pick up and drop off is awesome. I can’t remember his name now, I wish I did. He was really nice and kind. Thank you.

Price and service is always very good

19 June 2026
No Birds logo

Reply from No Birds

Dear Camila,

Thanks for your positive feedback,

Regards,
Nobirds

Rated 5 out of 5 stars

Puckup at airport good arrived within a…

Puckup at airport good arrived within a few minutes. Car pickup easy on our way in half hour. Return of vehicle driving into sydney very easy to find n back at airport within the hour. Wondetful service.

19 June 2026
No Birds logo

Reply from No Birds

Dear Jeff,

Thanks for your positive feedback,

Regards,
Nobirds

Rated 5 out of 5 stars

Easiest and best value car hire

I find No Birds to be the easiest and best-value car hire company in Perth. I particularly like the full damage waiver option that is not always available for a reasonable fee at other companies.

19 June 2026
No Birds logo

Reply from No Birds

Dear Janis,

Thanks for your positive feedback.

Regards,
Nobirds

Rated 5 out of 5 stars

Great service

Great service, quick, efficient and good price

19 June 2026
No Birds logo

Reply from No Birds

Dear Sharon,

Thanks for your positive feedback.

Regards,
Nobirds

Rated 5 out of 5 stars

Our 2nd time renting

Our 2nd time renting. Always fast, reasonable pricing, the best I'd say. Highly recommended for a no frills car rental! :D

24 June 2026
No Birds logo

Reply from No Birds

Dear Faizal,

Thanks for your positive feedback.

Regards,
Nobirds

Rated 3 out of 5 stars

Like

Like
Ease of booking, speed of pick up, drop off. No hassle, fuss free.
Car in general operational condition, with room for improvement.

Suggested improvement.
Child seat cleanliness and condition.
Floor mat at driver seat is folded and shift easily.
More functionality such as lane assist and bluetooth Android auto would be nice.

24 June 2026
No Birds logo

Reply from No Birds

Thank you for your feedback, we are glad you found the booking process easy and hassle free.
We really appreciate your suggestions, we will certainly take them on board as we continue improving our fleet and service.
We hope to see you again soon!

Regards
Nobirds

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