I’m really thankful for the great costumer service. The answers were fast and reliable, where the team went over the top to help me. It’s not just a snub where they are too lazy to really help, but th... See more
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See what reviewers are saying
Hi Bayu Team, Thank you so much for your kind support and for making an exception regarding the late return. I really appreciate your understanding and flexibility in this situation. I’v... See more
Company replied
I recently experienced a small issue where my tracking showed that my package was delivered, but I hadn’t received it yet. I contacted Bayu The Label and their team responded quickly and kindly, h... See more
Do not buy if you are unsure of sizing and want to return items from UK. I bought an XL which is apparently equivalent to fit a cup size E, which is false. Sizing is extremely small, now after paying... See more
Company details
Information provided by various external sources
Bayu The Label is especially designed for the free-spirited, confident and fearless woman, that’s not afraid to make a statement wherever she is.
Contact info
Netherlands
- bayuthelabel.com
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Culturally Appropriated brand
Designed by a privileged person who visited the Indonesian Islands, found an exotic word, rearranged the meaning of that word in order to be more marketable to the bourgeoisie back where she came from. Oh and it turns out that the word is actually the most common Javanese name despite her assertion that in Balinese it means powerful... It doesn't.
But hey, at least my name is all over her garms.
Love love love
With all the different companies nowadays on the internet selling bikinis that not only don't look at all like the pictures but also are badly constructed with cheap material and basically you can wear one time taking the risk of ending up half naked on a public place ,bayu the label has beautiful unique bathing suits well costructed constructed
With great materials , not only that but their delivery service is extremely fast and they costumer service one of the best i have ever encountered
Wow wow wow
Prettiest bikinis I ever purchased. High quality fabrics and amazing customer service, can definitely recommend!
Lovely design and amazing fabrics
Lovely design and amazing fabrics. Good shipping times, really an amazing brand.
A brand that keeps it real
I have been buying bikinis from Bayu the Label since three years and thought I‘d finally give them the review they deserve. I never had a bad expererience with the label and also returned pieces before when I ordered different sizes to see what fits me best. Shipping has always been so quick that I usually have my package two days after placing my order (I live in Germany). Returns were also easy when I needed them and I got a refund very quickly. But aside from the great customer service I am just so in love with their products. The materials are always super high quality and very well made. They don‘t loose shape, stitches stay put but most of all - the cuts are fantastic for every body type. The fact that this brand does not disregard the fact that women come in all (beautiful) sizes only adds to my love for Bayu. I have been a loyal customer and will continue to buy from them!
I bought 2 bikini tops and I absolutely…
I bought 2 bikini tops and I absolutely love them: beautiful package and good quality swimsuit! I'm based in France and I received the package super fast, like a week. Would definitely recommend!
I love my new bikini
I love my new bikini! The quality is also very good! I sent customer service a email to help me with the right size and they answered so quickly! Can’t wait for the new collection :)
Love it !
So happy with my new bikini he is super nice. the customer service was good they helped me to find the right size. I will definitely buy it again.
Just received my Bayu bikini and I'm so…
Just received my Bayu bikini and I'm so happy with it. Customer service updated me so good about all the shipping information and helped me when I wanted to exchange the sizes.
Love the brand
Love the brand, bikinis are so unique! Customer service helped me so good with picking out the right sizes. Can’t wait for the new collection!
Do yourself a favour & don’t shop with them!
Package didn’t arrive after 4 months of constant nagging that I had to do. No update was ever provided by the label. All they could do was blame the shipping company! Absolutely useless & wasted so much time hoping my package would get delivered!
Would not recommend shopping with them!
Bad service
If you decide to buy, buy it through a reseller ;). Bad customer support.
Horrible customer service
The bikini is beautiful. However, the customer service sucks! The selling party does not try to accommodate at all in giving me my refund. Very disappointing.
Great brand!
So pleased with my new bikini from the SS19 collection!! Good quality and a beautiful fabric. Customer service is also great. I will definitely buy again!
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