BBH Legal Services Ltd Reviews 

525
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and patient throughout the entire property purchasing and selling process. People note that daily communication is remarkably clear, and the responsive support team answers all queries promptly to keep everything running very smoothly. Some reviewers were not happy with initial communication, mentioning a slow start or noticeable delays before things finally got moving forward properly. Consumers also pointed out occasional inconveniences regarding paperwork handling, printing limitations, and minor coordination difficulties experienced during the entire course of the transaction.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the team is professional, knowledgeable, and... See more

Staff

Consumers find staff to be positive, professional, and supportive throughout stressful processes like house... See more

Customer service

People report positive experiences with customer service, noting that communication is consistently good,... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt and efficient... See more

User experience

Reviewers consistently report a positive and smooth user experience, highlighting professional and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied


Company details

  1. #43 of 83 best companies in Law firm
  2. #29 of 65 best companies in Conveyancer
  3. #22 of 38 best companies in Estate Planning Lawyer
  4. #32 of 58 best companies in Lawyer
  5. #74 of 159 best companies in Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

525 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(525)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BBH Legal Services were excellent they…

BBH Legal Services were excellent they supported with my home purchase, they were knowledgeable, professional and responsive.

1 June 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Good to here JS. many thanks for letting everyone know about your positive experience with out Conveyancing team. Should you or your loved ones need help with this in the future please do let us know.

Rated 5 out of 5 stars

Fast process

Fast process, great communication with friendly manner. Very supportive and understanding service

29 May 2026
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Reply from BBH Legal Services Ltd

Thank you Mr Ferencik for your great review. We are pleased that the service was friendly and supportive. We appreciate you sharing your experience.

Rated 5 out of 5 stars

**Excellent Firm for Conveyancing**

I have used the services of this company twice in the last ten months for conveyancing. On both occasions they have been exceptional - very professional, friendly and clearly experts in their field. I’ve recommended them to friends and would highly recommend them to anyone. Both Catherine (in Sales) and Victoria (in Purchasing) are excellent.

22 May 2026
Unprompted review
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Reply from BBH Legal Services Ltd

Shana, many thanks for your great feedback. And thank you for highlighting the teams excellent work. Should you need anything further please do let us know.

Rated 5 out of 5 stars

Positive experience

Recommended via Kingfisher mortgages. Good communication, straightforward process and responsive to questions. Work carried out quickly and efficiently with no problems:
Thank you for making this an easy process. We would recommend.

27 May 2026
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Reply from BBH Legal Services Ltd

So nice to hear that the transaction was completed well and quickly for you Amanda. Should you or your loved ones need anything else in the future please do let us know.

Rated 5 out of 5 stars

Professional

Professional, efficient and great communication. Thank you

21 May 2026
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Reply from BBH Legal Services Ltd

Thank you for the excellent review. It is appreciated.

Rated 5 out of 5 stars

Very positive experience and easy to…

Very positive experience and easy to deal with, excellent service, all steps explained

26 May 2026
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Reply from BBH Legal Services Ltd

Thanks Tony. so glad that the experience was a positive one. Please do get in touch should you require any other services.

Rated 5 out of 5 stars

5* Experience

A wonderful balance of expertise, professionalism and engaged customer service ensured that I was fully informed and supported by Maxine, Emma and the team despite my case being somewhat atypical. Cannot rate the service provision any higher.

19 May 2026
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Reply from BBH Legal Services Ltd

Wow amazing review. Thanks you Daniel. Should you require any assistance in the future, Please do let us know.

Rated 5 out of 5 stars

The best recommendation we've ever been given

They were recommended when we decided to take equity from our house. They kept us in the loop all the way through the process when we explained we had no printer they provided hard copies, from start to finish I couldn't fault them on and a single thing. A special thank you to Monika O'Donnel we completed in a just a few weeks .

22 May 2026
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Reply from BBH Legal Services Ltd

Thank you so much Francine for taking time out to leave a review. I'm glad it all went well for you and Monika with the team could help you with your transaction.

Rated 5 out of 5 stars

very good with the updates and if…

very good with the updates and if needed to speak to staff they always was on hand to help, monika o donnell was always happy to help

22 May 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks for the feedback. We appreciate you leaving a review and are very pleased to hear that we were always available for you.

Rated 3 out of 5 stars

I found it difficult doing it online…

I found it difficult doing it online and requested to have all paperwork sent by post to read and sign , this was agreed to do this but never happened , so had to go to my trinity finance to get them to print off all the paperwork and explain what I needed to do ,
Other than that it was a good service

15 May 2026
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Reply from BBH Legal Services Ltd

Thank you Evie for the feedback. I am sad to hear about the hiccup with the initial paperwork. We are happy to send out the paperwork in the post so I am sorry that this was not received when you requested it. But I am glad to hear the service otherwise was good.

Rated 5 out of 5 stars

Excellent service

Excellent service, Maxine and Emma did a great job!

15 May 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

thank you Todd for the review. It's great to hear that Max and Emma provided an excellent service.

Rated 5 out of 5 stars

You have been brillant

You have been brillant, pleasant, very professional with your dealings with me.

18 May 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thank you Christine for the feedback. We really appreciate it.

Rated 5 out of 5 stars

BBH were supportive throughout a long…

BBH were supportive throughout a long and sometimes stressful staircasing process involving a housing association. The onboarding process was very pleasant and all staff, (Lesley and others) were friendly and helpful. Special thanks to Lewis, who guided us through every step of the final transactions and helped ensure everything completed successfully.

12 May 2026
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Reply from BBH Legal Services Ltd

Lewis and Lesley do it again! Thank you Lorna for sharing your thoughts here. We do appreciate all the feedback we receive and are happy we could assist with this complicated transaction.

Rated 5 out of 5 stars

Hallelujah for Rebecca

Rebecca was a huge support from the start and called me rather than relying on email where it was warranted which was a breath of fresh air. Due to Rebecca’s performance and professionalism I am using BBH to u retake the conveyancing for my home purchase. A speedy and efficient service at a traumatic and stressful period in my life.

13 May 2026
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Reply from BBH Legal Services Ltd

Rebecca is a valued member of the team and its good to get some feedback on her service here. Many thanks Claire for your review. We appreciate the effort and your continued support.

Rated 5 out of 5 stars

They provided a prompt and effective…

They provided a prompt and effective service. Rebecca and Geoff were approachable and provided good support.

7 May 2026
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Reply from BBH Legal Services Ltd

Thank you Suzanne for the comment on Rebecca and Geoff's service. Was are happy to be of assistance.

Rated 5 out of 5 stars

Lesley and Lewis were great throughout…

Lesley and Lewis were great throughout our experience
Very knowledgeable and brilliant customer service
Kept us updated and in contact throughout the process
It isn’t the first time I have used BBH and I came back because of the great service received

8 May 2026
BBH Legal Services Ltd logo

Reply from BBH Legal Services Ltd

Thanks you Vicki for the great review. Made more impactful because of your continued support. If you require anything further please do get back in touch.

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