BBH Legal Services Ltd Reviews 

525
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, highly professional, and genuinely attentive throughout the entire property transaction process. People also highlight the swift communication, clear explanations, and remarkably efficient handling of their residential sales and purchases from the very beginning to completion. However, some people mentioned occasional issues with a slow start to proceedings or initial communication gaps before things properly got going. A few other people also felt that managing extensive paperwork independently and dealing with specific printing requirements without local access presented unexpected minor hurdles.

What people talk about most

Service

People report positive experiences with service, highlighting professional, efficient, and reliable... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer service

Consumers find customer service to be positive, highlighting good communication and prompt responses to any... See more

Response time

Users describe positive interactions with response times, noting that communications are consistently fast... See more

User experience

Clients share positive opinions on user experience, describing the overall service as professional, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Could not fault service. Always available to answer questions or seek advice. Very attentive and quick working . We were selling a house and dealt with Hele... See more

Company replied

Rated 5 out of 5 stars

Used BBH legal via my trade union for my sale and purchase. Easily over 1k cheaper than local solictiors yet still received great service from Catherine and Emma. Whilst i hope we dont have to m... See more

Company replied


Company details

  1. #43 of 83 best companies in Law firm
  2. #29 of 65 best companies in Conveyancer
  3. #21 of 38 best companies in Estate Planning Lawyer
  4. #31 of 58 best companies in Lawyer
  5. #74 of 159 best companies in Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.8

Excellent

TrustScore 5 out of 5

525 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(525)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable, structured and easy to work with

I had a very good experience with BBH Legal Services throughout my purchase.
From the start, communication was clear and consistent. I was kept informed at each stage without having to chase, which made a big difference, especially during the more uncertain parts of the process.
What stood out most was their structured and practical approach. Queries were handled promptly, explanations were straightforward, and everything felt organised rather than reactive. It gave me confidence that things were under control at all times.
They were also realistic and transparent when timelines depended on third parties, which I appreciated. No overpromising, just steady progress and clear updates.
Overall, a professional and reliable service. I would happily use BBH again and recommend them to anyone going through a property transaction.
As a buyer who values clarity, speed and proper due diligence, I found their approach aligned exactly with what you want from a conveyancing team.

23 March 2026
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Reply from BBH Legal Services Ltd

Lewis, we really appreciate you sharing your experience with us here on Trustpilot. It is great to hear that you have had a good experience with us and that the team looked after you and your transaction. We hope to be able to help you again in the future.

Rated 5 out of 5 stars

Everyone at BBH knew the jobs and very…

Everyone at BBH knew the jobs and very helpful sorting out any problems that we may have hadp

16 March 2026
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Reply from BBH Legal Services Ltd

Always good to receive this kind of feedback Brian. Many thanks for sharing your experience. should we be able to assist in the future please do get back in touch.

Rated 5 out of 5 stars

Sales Conveyancers fab service.

From initial contact with Lynn, to completion, BBH conveyancing team were great. Stuff was done quickly and processed We dealt mainly with Catherine. She was quick to respond and answer queries for tge sale of our house, even when dealing with an extremely obstructive solicitor from the purchasers. Competitive fees as well.

16 March 2026
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Reply from BBH Legal Services Ltd

Its nice to hear Robert that the service from start to finish was good. We are grateful for the review and you bringing your sale transaction to us. Should you or your loved ones need any further conveyancing assistance please do give us a call.

Rated 5 out of 5 stars

Thank you for your advice and patience…

Thank you for your advice and patience dealing with my Will. Really happy with the work you did for me.

5 March 2026
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Reply from BBH Legal Services Ltd

Always happy to hear about a job well done. Thank you Frances for sharing your thoughts with others. We appreciate it.

Rated 5 out of 5 stars

no stone unturned

no stone unturned , efficient and quick to respond to any questions or querie.

16 March 2026
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Reply from BBH Legal Services Ltd

Thanks you Warren for the excellent score and review. Its nice to hear the team was thorough.

Rated 5 out of 5 stars

A huge thank you to Victoria and her Team

A huge thank you to Victoria, Helen, Katie and Lynne for their amazing support. The whole team were professional, kind and genuinely cared about helping me through every step of the process.

They went above and beyond, and thanks to their hard work I’ve secured my beautiful new home. I’ve already recommended them to all my NHS colleagues!

Thank you again for such outstanding service

26 February 2026
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Reply from BBH Legal Services Ltd

We all hope you are enjoying your new home. Many thanks for sharing your experience of our service with others. Should you need anything else please do get in touch.

Rated 1 out of 5 stars

Poor comms.

6 February 2026
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Reply from BBH Legal Services Ltd

Thanks you for your thoughts. We do appreciate all feedback, good or bad. However without further information we can not investigate the communication issue you have had. Please do get in touch with us so that we can address this for you.

Rated 5 out of 5 stars

Excellent

Excellent. Helpful and supportive.

3 March 2026
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Reply from BBH Legal Services Ltd

Thank you Carol. We are happy to have been of assistance.

Rated 5 out of 5 stars

Equity release

BBH were quick to reply to any questions and very helpful.

6 March 2026
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Reply from BBH Legal Services Ltd

Good to hear Rod. Many thanks for sharing your thoughts here.

Rated 5 out of 5 stars

The communication all through the…

The communication all through the process was fantastic. My conveyancer Lesley answered my emails promptly and if necessary phoned me to explain tricky issues. I felt she and Lewis, who dealt with things when Lesley was on leave, were always looking after my interests. On completion day I received regular update calls and the final process was smooth and trouble free.

6 March 2026
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Reply from BBH Legal Services Ltd

So glad to hear that Lesley and Lewis were able to help you with your transaction Judith. Many thanks for sharing your experience with others. Should you or your loved ones need any assistance with conveyancing please do let us know.

Rated 4 out of 5 stars

They got the job done

There were swings and roundabouts, but they were very professional in handling all issues. In the end, they sold my house in a reasonable amount of time. I'm happy with the outcome.

6 March 2026
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Reply from BBH Legal Services Ltd

Thank you Rose and we are glad that the service received was professional and effective. Every conveyancing matter is different and its good to hear the team met these challenges.

Rated 5 out of 5 stars

House move

House move
Victoria and Helen were extremely helpful and professional with our recent house move, which was not without issues. Thank you so much for keeping us reassured and informed.

16 February 2026
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Reply from BBH Legal Services Ltd

Glad to hear that you move went well Mrs Mac and thank you for sharing your thoughts. Should you need any assistance in the future we would hope that you get back in touch.

Rated 5 out of 5 stars

Great service throughout

Everyone very understanding and helpful.
Efficient throughout with clear instructions as to what I needed to do from my side and good communication.
I would be happy to recommend.
Thank you

27 February 2026
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Reply from BBH Legal Services Ltd

Many thanks James for taking time out to leave us a great review. We are pleased that we could help you with your matter and thank you for recommending our services.

Rated 5 out of 5 stars

Your staff do you credit.

Your staff were informative and very patient with me I am a new widow who had never dealt with things like this before. So I cannot praise you enough thank you.

26 February 2026
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Reply from BBH Legal Services Ltd

Thank you Carol for your kind words. We are grateful for your review and are appreciative that you entrusted us to assist you with this matter.

Rated 5 out of 5 stars

The team dealing with me kept me in the…

The team dealing with me kept me in the loop the whole time, and got the sale through in great time.

23 February 2026
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Reply from BBH Legal Services Ltd

Nice to hear that we help with your sale quickly whilst keeping you updated. Thanks you for the great review Mum of Boys. We appreciate it.

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service and advice. Good communication throughout and always replied promptly to my emails.

27 February 2026
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Reply from BBH Legal Services Ltd

Thanks Jo. We are glad to hear that the service and communication were of a high standard. if you should need anything in the future please do get in touch.

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