Had a couple questions on my order and they were answered quickly and professionally. Just took delivery of my new grill and you can tell there was pride in how it was placed and held on the skid. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service , polite person that took my order. (Marylyn), who. Sent me a thank card. Product came well protected to prevent damage. Veteran owned company. I highly recommend them for all... See more
Reliable. Fast. Responsive. I was previously ordering from a competitor. On both occasions I had waited months for my shipment. Recently I discovered your store and both times I have ordered my servic... See more
I have been trying to buy Napoleon Rogue 425 alternative top grill for over a year. 3 attempts with 3 different online sellers resulted in them taking my money only to send me an email days later s... See more
Napoleon Prestige PRO/Prestige 500 Cover
(43)
Whiteford's Cayenne Pepper Sauce - 10 oz.
(40)
Napoleon PHANTOM Prestige 500 RSIB Gas Grill, Infrared Side and Rear Burner (New 2023 Model)
(32)
Three Little Pigs Kansas City Touch of Cherry BBQ Rub - 5lb.
(28)
Three Little Pigs Championship Rub - 5lb.
(20)
Napoleon Prestige PRO/Prestige 665 Cover
(18)
Napoleon Rotisserie Grill Basket
(18)
Whiteford's Sweet & Spicy BBQ Sauce - 19 oz.
(16)
Napoleon PHANTOM Prestige 500 RSIB Gas Grill, Infrared Side and Rear Burner (2023 Model) - Propane
(13)
Napoleon Drip Pan Liner for PRO/Prestige 500 models 3 Pack
(11)
Company details
Written by the company
The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customer-service@bbq-authority.com
- bbq-authority.com
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Customer service was great
Customer service was great, shipping was quick and the hot sauce was the extra kick to making this a great purchasing experince!
9 April 2026
Very easy quick order
Very easy quick order, my Alfa pizza oven arrived quickly. Their emails go in spam though. They had good price on the oven.
10 April 2026
All went smooth and well
20 March 2026
No communication is that ordered grill was out if stock
Placed order for Napoleon grill. Following week called for a shipping update only to be told product was out of stock. While the person I spoke with was very apologetic and processed my refund immediately I will not be buying anything from BBQ authority. Firstly if your product is out if stock it should be clear on your website that the product is unavailable. Secondly if you're going to take my money immediately you should let me know the product is unavailable just as quickly.
9 April 2026
Great customer service
Representatives were very helpful sending manuals and helpful information for decision making. Order was sent out in a timely manner
9 April 2026
Convenient and fast
Fast delivery, great packaging, small gift for our barbecue was included. Thank you!
8 April 2026
22" Napoleon grill grates
Napoleon 22"cast iron grill grate was perfect for my recteq 380x bullseye grill. Made my grilling perfect.
7 April 2026
The delivery driver was great.
7 April 2026
There was an issue with a missing item…
There was an issue with a missing item that BBQ A is working to correct the issue
30 March 2026
Great company
First. Great products. Second great communication. Third. Great delivery. Job well done.
7 April 2026
Outstanding!
The entire process was completely hassle-free from start to finish. Your team made everything smooth and easy, and I really appreciated the thoughtful free goodies that came with my order — they were a nice surprise!
I was also very impressed with the timely delivery. My order arrived right on schedule, which made the whole experience even better.
Thank you for providing such great service. I’ll definitely be ordering from BBQ Authority again in the future!
5 April 2026
This is a very good company
This is a very good company. Grill cover arrived quickly after I ordered it. A nice note from the company owner was included with my order. Also, I the company sent a seasoning that I will try soon. I give this company all stars.
4 April 2026
Great service
Great service, communication, price, fast delivery, extras, and a super nice grill. Highly recommend.
14 March 2026
The BBQ Authority team was responsive…
The BBQ Authority team was responsive to my needs and they delivered
1 April 2026
Awesome Grill!
All I really cared about was that I received what I paid for intact and in working order and it was. Great grill. Delivery seemed long probably due to being anxious about receiving it. No issues overall. Quality of the Napoleon Prestige 665 is top notch. Glad I made the purchase!
13 March 2026
The hand writin thank you letter!
The handwritten thank-you letter was a lovely touch!
The hot sauce bottles were a great success with my family; we truly enjoyed them. We certainly plan to purchase more in the near future. They also thoughtfully included a complimentary cover for my new grill! The fact that it is a veteran-owned and operated business was also very meaningful to me. While I am not a veteran myself, I have a deep appreciation for their service!
26 March 2026
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