Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Written by the company
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Written by the company
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
What’s not eligible
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
12 Grenfell Crescent, K2G 0G2, Nepean, Canada
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent advice and guidance through a challenging journey of my outdoor kitchen. Kirk was patient and always friendly.
Thanks

Reply from Capital BBQ (BBQing.com)
Your representative sent me an email about the two parts that were out of stock and on back order. I was happy with the experience, and my Napoleon BBQ is back up to shape again. Way cheaper than buying a new one!

Reply from Capital BBQ (BBQing.com)
Nice website, easy to use and order from. Recommended, I have purchased here a few times. Fast shipping, reasonable prices.

Reply from Capital BBQ (BBQing.com)
Wrong parts were shipped to me. Once made aware of the error they made it right at no cost to me. Happy to do business with Cdn companies and wish they all dealt with issues like this.

Reply from Capital BBQ (BBQing.com)

Reply from Capital BBQ (BBQing.com)

Reply from Capital BBQ (BBQing.com)

Reply from Capital BBQ (BBQing.com)

Reply from Capital BBQ (BBQing.com)
The part i ordered was an exact fit. The service was great and the price was reasonable.

Reply from Capital BBQ (BBQing.com)
Ordered on Sunday and received delivery on Wednesday.

Reply from Capital BBQ (BBQing.com)
The person who assisted me clearly understood what I was looking for. Within 5 minutes my issue was resolved and I left with the items that I needed.

Reply from Capital BBQ (BBQing.com)

Reply from Capital BBQ (BBQing.com)
Super quick turn around and delivery of the order. Very professional and helpful.

Reply from Capital BBQ (BBQing.com)
Brackets were as expected but did not come with attaching hardware

Reply from Capital BBQ (BBQing.com)

Reply from Capital BBQ (BBQing.com)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.