Dear BC.Game Support Team,
Dear BC.Game Support Team,
I am writing to report an issue regarding a recent withdrawal transaction on my account, [user id 51564446 .
The transaction took place on 15/12/2025 at approximately 19:08:21 (as per the attached screenshots).
Based on the attached screenshots, it appears that the amount deducted from my account is greater than the amount successfully credited.
Intended/Credited Withdrawal Amount (as per image 65852.jpg): +₫188,379
Actual Amount Deducted from Account (as per image 65853.jpg - first line): -₫195,937
Discrepancy (Over-Deduction): ₫195,937 - ₫188,379 = ₫7,558
The system has deducted ₫195,937 from my available balance, but the successful withdrawal confirmation only shows an amount of ₫188,379 being processed. This indicates an over-deduction of ₫7,558 from my account.
I kindly request you to investigate this matter immediately and credit the excess deducted amount of ₫7,558 back to my BC.Game account balance.
I have attached the relevant transaction screenshots (65853.jpg and 65852.jpg) for your reference.
Thank you for your prompt attention to this urgent issue.
Sincerely,
15 December 2025
Unprompted review