Absolutely unacceptable – worst experience ever! My friend paid in advance for an end-of-lease clean with BCIC Bond Cleaning in Melbourne, and they never showed up. No calls, no updates, nothing. Sh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Literal scam. This 'company' offers a bond back guarantee, didn't clean the walls/ windows/ floors. I genuinely have no idea what I paid $470 for. Once I'd complained about the job they'd done an... See more
The sale team overstated the quote, problem fixed when you communicated with the sales manager. 2 bond cleans with total $1200 and you end up cleaning both houses again by yourself as they did crap jo... See more
Company replied
Fraudulent company who will debit money from your account without doing the job you have paid for, after you've made the initial booking online. Won't even show up after multiple attempts to contact t... See more
2.3
Poor
146 reviews
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor cleaning quality, cheating on pricing, customer service. Don't waste your time and money on this dodgy company.
The sale team overstated the quote, problem fixed when you communicated with the sales manager. 2 bond cleans with total $1200 and you end up cleaning both houses again by yourself as they did crap jobs. Customer services refuse to investigate and arrange reclean service under guaranteed policy regardless your estate agent sent through evidence of disqualified cleaning quality. Bonds clean but they don't clean the carpet and your estate agent ended up arranging another company to come and clean it at your expenses. Please use BCIC's services if you wish to deal with the same issues as we did.
10 September 2025
Unprompted review
Reply from Bcic
Dear Mara,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience and sincerely apologise for the inconvenience and disappointment you have faced.
We truly value the opportunity to listen to your concerns and are committed to addressing them with care, transparency, and professionalism.
For Job ID 62081, scheduled on 10th September, our team arrived at the appointed time and during the initial inspection, they noted several areas that required services outside the scope of a standard bond clean. These included:
Carpet steam cleaning
Wall washing
Mold removal in the shower
Outdoor area cleaning
As these services were not part of the quoted package, our team explained that they would require additional charges and time. We completely understand and respect your decision not to proceed with these extras.
We also acknowledge that there may have been some confusion regarding carpet steam cleaning. Please allow us to clarify that it is not included in the standard bond clean and must be booked separately. We regret if this was not made clear from the outset.
On 11th September, we received your re-clean request for mold in the shower, grout in the shower frame, and the outdoor areas including grass. While we absolutely understand the importance of these items, they do fall outside the scope of our standard bond clean, and as such, they are not covered under our re-clean guarantee. We understand this may have caused frustration, and we are truly sorry.
With regard to Job ID 62082, completed on 2nd September, we received a call on 10th September about concerns that the quoted hours may not have been fully utilised and that a re-clean was required. As the 7-day guarantee period had already expired on 9th September, we advised that a call-out fee would apply for any additional attendance.
In order to assist further and ensure we are fair in our approach, we kindly requested a list of specific issues along with images or the exit report from your property manager. On 15th September, you again raised your concern regarding the hours quoted, and we do understand why this feels important to you. However, we are still awaiting the requested documentation or images to enable us to review the matter thoroughly and work towards a constructive solution.
Mara, please know that our intention is not only to deliver a professional service but also to ensure that you feel heard and supported throughout this process. We genuinely want to resolve this fairly for you. To help us move forward, we kindly ask that you send the exit report and any relevant photos for Job 62082 to support@bcic.com.au at your earliest convenience. This will allow us to properly assess the situation and consider the most appropriate next steps.
Once again, we sincerely regret that the service did not meet your expectations and apologise for the stress and inconvenience caused. We are grateful for your patience and understanding, and we hope to work with you towards a resolution that feels fair and constructive.
Kind regards,
Team BCIC
Cleaner very good and thorough
Cleaner very good and thorough, dedicated with attention to detail. Company also very responsive and flexible for our needs
10 September 2025
Unprompted review
Reply from Bcic
Hi Juan,
Thank you so much for your kind words and detailed feedback. We truly appreciate you taking the time to share your experience.
We're especially glad to hear that you found our cleaner to be very good and thorough, with strong dedication and attention to detail. We take great pride in ensuring high standards in every space we service, and it's always encouraging to know that this commitment is recognised.
We're also pleased to hear that our team's responsiveness and flexibility have met your expectations. Adapting to our clients' needs is a core part of our service approach, and your feedback reaffirms that we’re on the right track.
Please don’t hesitate to reach out. We're always here to help.
Thanks again for your continued trust.
Kind regards,
Team BCIC
Fantastic company
This company is fantastic. They did an end of lease clean for my son and from the very first contact they were great. Very fast at replying, great communication all through, very competitive price, honest and reliable. They also sent before and after photos. I would absolutely use them again and recommend this company.
3 September 2025
Unprompted review
Reply from Bcic
Dear Fiona,
Thank you so much for your kind and thoughtful review!
We’re absolutely delighted to hear that you had such a positive experience with us during your son’s end-of-lease clean. From your first contact through to the completion of the job, it was our pleasure to assist and ensure everything ran smoothly.
Our team works hard to provide fast communication, honest service, and thorough results — so it’s incredibly rewarding to know that you found us to be reliable, transparent, and competitively priced. We're also glad the before and after photos added value and peace of mind to the process.
Your recommendation truly means a lot to us, and we’d be more than happy to help you or your family again in the future.
Kind regards,
Team BCIC
If I could give 0 stars I would
If I could give 0 stars I would. The place looked somehow worse than when I left it to them to clean. Didn’t even wipe down the benches. SCAM SCAM SCAM SCAM SCAM
Reporting to Fair work and disputing through the bank. Abhorrent behaviour and absolutely typical of these kinds of people to be liars and cheaters. Pathetic.
1 September 2025
Unprompted review
Reply from Bcic
Hi Narrisa,
We’re very sorry to read your feedback and understand your concerns. Please be assured that we take all reviews seriously and do not engage in creating fake profiles or reviews. Every piece of feedback, whether positive or critical, comes from real clients and helps us improve our services.
If there has been an issue with a booking, we’d like to look into it properly. Could you please provide your job number or quote number, or contact us directly at support@bcic.com.au so we can investigate further? At present, we’ve been unable to locate your details in our records.
We genuinely regret the negative impression caused and would appreciate the chance to address this matter directly.
Kind regards,
Team BCIC
Bond Clean in Darwin City
I appreciate the punctuality of the cleaners and the confirmation of the clean. I also requested a change to the day of cleaning, which was easily accommodated. The price for a room at the Mantra was $540, which was the best price I could find, but the work was completed within a 4-hour period (Min. clean is 5 hours). I would have liked the tops of the air conditioners cleaned. The unit's cleaning met the requirements of my landlord and I received all of my Bond following the clean and inspection.
18 August 2025
Unprompted review
Reply from Bcic
Hi Andrew,
Thank you for taking the time to share your feedback. We’re pleased to hear that the cleaners were punctual and that the booking and rescheduling process was smooth and easy to accommodate.
We’re glad the clean met your landlord’s requirements and that it helped secure the full return of your bond. While the service was completed efficiently within the scheduled time, we note your feedback regarding the tops of the air conditioners, and we will review this internally to ensure areas like this are better addressed in future cleans.
We truly appreciate your kind words regarding the value and quality of the service. Your feedback helps us continue to improve, and we hope to assist with any future cleaning needs.
Kind regards,
Team BCIC
Absolutely horrible
Absolutely horrible. They were supposed to arrive between 9-9:30 am, but did not show up until 10. They came and inspected the place, saying that the apartment was in poor condition and that they would not have enough time to clean our balcony windows. I argued with them back and forth because our apartment was in fine condition, and all the marks/dust could be cleaned easily if they could just put a little effort in. I then told them I would clean the windows on the balcony because I was sick of arguing. I left at 11:30 am to go to Bunnings to purchase cleaning supplies for the windows, and when I returned at 12:30 pm, they had done nothing. I called them immediately, asking the cleaners where they were, and they said they were getting chemicals and would need another 15 minutes to return. They did not return until around 1:30 pm, and they should have had the chemicals with them in the first place. They started cleaning at 2, then told me that they would work longer for free and do a proper job. However, after two hours, and considering there were three of them, they stated that they were finished and that the place was clean. I immediately checked, and there were still marks on the wall, and they had not vacuumed the place properly. We had another argument going back and forth about them being unprofessional. They kept telling me that there was a bond-back guarantee, and so if the property manager says no on the report, they would come back and clean for free. My problem was that they first said they did not have enough time, and that's why I had to clean the windows outside. However, not only did they start late, but they also finished earlier than the time they told me they would finish( they told me they would finish at 5, but finished at 4:30). So, why couldn't they start earlier and clean the whole apartment (including the balcony, because that's what I paid for), and also do a decent job? I can still see marks on the wall and dust on the floor, and yet they refused to do it, constantly saying that if the property manager says no, then they will come back, when they could have cleaned it at that moment. When my partner questioned them, one of the cleaners said, "You must be the property manager, hey?" He said it in a sarcastic tone, and no professional should ever speak to a customer in such a manner. He then questioned the windows I was cleaning, and if my cleaning looks exactly like what theirs look like, they should be out of the industry. This was supposed to be spotless. They were supposed to be professional cleaners. They came in polos and thongs! How ridiculous is that! This company is the worst on the market, and PLEASE, DO NOT PAY THEM FOR YOUR BOND CLEAN! You can do a better job cleaning by yourself than hiring these so-called 'professional cleaners'. I basically cleaned half the apartment, and yet I paid them full price. So, for anyone who's seeing this, my advice is to go with the bond cleaners your real estate agent provided, so that they can be responsible and not you. And lastly, DO NOT GO WITH BCIC. HORRIBLE SERVICE. NEVER USE THEM AGAIN.
1 September 2025
Unprompted review
Reply from Bcic
Hi Marqus,
Thank you for sharing your feedback. We are very sorry to hear about your experience and sincerely apologise for the inconvenience. It was never our intention for things to unfold this way, and we take your concerns seriously.
After carefully reviewing this case, we would like to clarify a few points for transparency:
-Our admin team had advised that cleaners would arrive between 9:30–9:45 am within the agreed window of 9:00–11:00 am. We apologise for the late start and the inconvenience this caused.
-Following discussion about the scope of work, the cleaners left to purchase additional chemicals to ensure better cleaning results. While this was intended to improve the outcome, we understand the delay caused further frustration.
-The booking was quoted for 8 hours. Please note that with 3 cleaners attending, the total hours are calculated as the number of cleaners multiplied by time spent. The team did spend more than the quoted hours, and the cleaners were willing to continue beyond this without extra charge to complete the job.
-Regarding conduct, we sincerely apologise for any unprofessional remarks or behaviour on the day. This is not the standard of service we expect from our team. Your feedback has already been shared with our Quality Team, and corrective action will be taken to ensure this does not happen again.
-We acknowledge that some areas, such as marks on the walls and dust on the floors, were not completed to the expected standard. While our bond-back guarantee covers re-cleaning based on the property manager’s exit report, we understand your concern that these issues should have been addressed during the initial visit. Please note, the guarantee allows 7 days from the service date to provide the exit report, which was included with your booking.
We are genuinely sorry for the inconvenience and stress this caused during your move. Please be assured that your feedback has been escalated internally so improvements can be made.
Kind regards,
Team BCIC
Great service i ordered the spring…
Great service i ordered the spring clean and my property is very clean and good prices. Highly recommend
26 August 2025
Unprompted review
Reply from Bcic
Hi Max,
Thank you so much for your kind review! We’re delighted to hear that you were happy with the spring clean service and found the property sparkling after the visit. Our team always strives to provide a thorough, high-quality clean at fair and transparent prices, so it’s wonderful to know that both the results and value met your expectations.
Your recommendation means a lot to us—it’s the best compliment we could receive. We truly appreciate your trust in BCIC and look forward to assisting you again whenever you may need our services in the future.
Wishing you all the best,
Team BCIC
High quality clean at short notice.
Was able to get a high quality clean at short notice when vacating an apartment. Really easy to organise, and clean was performed quickly.
19 August 2025
Unprompted review
Reply from Bcic
Hi Lucy,
Thank you so much for taking the time to share your experience. We’re truly pleased to hear that we were able to assist with a high-quality clean on short notice during your apartment move.
We completely understand how stressful and time-sensitive moving can be, so it’s wonderful to know that the process felt easy and that the team was able to complete the clean both thoroughly and quickly.
Your feedback means a great deal to us, as we always strive to provide not only excellent cleaning results but also a smooth and reliable service from start to finish. It’s rewarding to know that this commitment reflected in your experience.
We truly appreciate your kind words and recommendation, and we wish you all the very best settling into your new home.
Kind regards,
Team BCIC
I am reporting this organization
I booked a full bond clean, and my experience has been extremely disappointing:
The first cleaner arrived late, spoke no English, and completed maybe 25% of the job.
They returned later, but the job was still incomplete, the property failed the inspection.
A re-clean was arranged, but the cleaner never showed up, despite being aware of the appointment (I have text proof).
I requested a refund, but it was refused, and now communication has stopped entirely.
I had to hire another company and pay again just to get the property cleaned properly.
I urge anyone who’s had a similar experience to take action:
Lodge a bank dispute for services not delivered
Submit a complaint to Fair Trading Queensland
Report misleading practices to Google
Fair Trading Queensland has the authority to investigate, mediate disputes, and, in serious cases, take businesses to court if they breach consumer laws.
No one else should have to go through this. Sharing your experience and lodging complaints can help hold them accountable and protect others.
1 September 2025
Unprompted review
Reply from Bcic
Dear Aaron,
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration you have experienced with the service. Please allow us to provide full clarity on the matter after carefully reviewing our records:
-Initial Service & Concerns: The bond clean was completed, however, a list of concerns was raised. In response, a re-clean was requested, which we agreed to arrange.
-Written Acceptance of Re-clean Scope: A list of areas was provided which was requiring attention and we received written acceptance to proceed. A re-clean was then scheduled based on those areas.
-Additional Requests for reclean with (Grout & Mould): After the inspection then the final exit report was shared which was different from the initial list, further requests were also made to include grout and mould cleaning. We informed that these items were outside the standard bond clean inclusions and would normally be charged additionally. However, due to the inconvenience you experienced, we shared the inclusion list and awaited your confirmation before proceeding for reclean.
-Re-clean Appointment: Our records indicate that the re-clean was pending confirmation to ensure alignment with the inclusion list. We did not receive final confirmation, which delayed attendance. We sincerely apologise if this caused the impression that our cleaners did not show up as expected.
-Refund Request: As per our terms and conditions, a re-clean opportunity must be provided before a refund can be considered. Since the re-clean could not be carried out without confirmation, a refund could not be issued.
We truly regret that this has left you dissatisfied and feeling unsupported. It was never our intention for the process to cause further inconvenience.
Please know that:
We remain committed to resolving this and if further clarification or escalation is required, you are welcome to contact us directly at support@bcic.com.auwith your job or quote number so that our team can personally oversee the matter.
We again apologise for the stress this experience has caused. While we must adhere to policy, our genuine intention remains to complete the service to standard and ensure a fair resolution.
Kind regards,
Team BCIC
⭐☆☆☆☆ I wish I could give ZERO stars
This was hands down the WORST end-of-lease clean I’ve ever experienced. The job was not even completed, yet they had the audacity to try and upsell me for cleaning blinds I had already paid for. When I arrived at the property, the actual cleaner was nowhere to be seen—just his sons, who had NO idea what was going on or why I was being charged more. Completely unprofessional.
After waiting nearly half an hour, the cleaner finally turned up and gave a completely different excuse—now claiming it was about a "walk-in robe" instead. Funny how the story keeps changing. He promised everything would be done within the original timeframe. It wasn't.
What I walked into was a joke. The place was in WORSE condition than when I handed it over. It honestly looked like barely anything had been cleaned at all. I ended up spending 3 hours of my own time fixing their mess, just so it wouldn’t be a total embarrassment.
To top it off, when I asked for a refund, they refused—despite the fact I had to clean the property myself after paying them to do it. Their response? "Hand the keys back and we'll only return if the real estate agent complains." Are you serious?
And here's the kicker: they record phone calls without telling you. That’s not just shady, it's potentially illegal. This entire company is dodgy, dishonest, and an absolute nightmare to deal with.
**Avoid this company like the plague. Save yourself the stress and go with literally anyone else.**
7 July 2025
Unprompted review
Reply from Bcic
Dear Amberley,
Thank you for taking the time to share your detailed feedback. We sincerely apologise for the experience you have had and the distress this situation has caused. It was never our intention for the service to fall short of expectations, and we deeply regret that some areas were not completed to standard.
To provide complete clarity, please allow us to address the matter step by step:
Service Completion: The job was carried out on the 7th, and while feedback was provided the same day, arranging a re-clean on such short notice was unfortunately not possible.
Re-clean Policy: As per our terms and conditions, agreed upon at the time of booking, a re-clean opportunity must be provided before any other request can be considered. We sincerely apologise that some areas were not up to standard and we were more than happy to resolve this through a re-clean visit. However, it was not provided.
Upsell Service: During the service, an upsell for an additional task was offered but declined. Our records reflect this and we respect the decision made at the time.
Call Recordings: We humbly apologise if it was not made clear that calls may be recorded. This is done only for training and quality assurance purposes, as well as for evidence in case of any disputes. We will review how this is communicated to ensure better transparency.
We truly regret the inconvenience caused and hope this explanation provides clarity on the situation. While this experience has clearly not met expectations, our genuine intention remains to resolve the matter fairly by completing a re-clean if access is granted.
Thank you again for your patience and for bringing this to our attention.
Kind regards,
Team BCIC
Exceptional bond clean
BCIC conducted an exceptional bond cleaning service. Jack and his team left the apartment cleaner than when we moved in! I would absolutely recommend BCIC for high quality and affordable cleaning services.
10 August 2025
Unprompted review
Reply from Bcic
Hi Chantelle,
Thank you so much for taking the time to share such a wonderful review. We’re thrilled to hear that Jack and the team were able to leave the apartment even cleaner than when you moved in. It’s always our goal to provide a thorough, high-quality service, and it’s fantastic to know that this was reflected in your experience.
We truly appreciate your kind words and recommendation. Feedback like this not only motivates our team but also helps others feel confident choosing BCIC for their cleaning needs. Your recognition of our quality, affordability, and attention to detail means a great deal to us.
We look forward to assisting with any future cleaning needs and ensuring the same high standard every time.
Warm regards,
Team BCIC
Rangehood left without cleaning
I booked a bond clean and was really disappointed with the result. The rangehood was left oily and sticky, and it’s clear it wasn’t cleaned properly. Since then, I’ve been trying to contact the company, but no one is getting back to me. Very unprofessional service and lack of follow-up.
5 August 2025
Unprompted review
Reply from Bcic
Hi Shari,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience and completely understand the frustration caused by the rangehood not being cleaned to standard.
We would like to clarify that the cleaning service was completed on 4th August, which included a 7-day service guarantee. This guarantee allows any concerns to be raised promptly so they can be addressed at no additional cost. Unfortunately, the issue was brought to our attention on 26th August, which is outside the guarantee period. As a result, a complimentary re-clean cannot be provided.
That said, we remain committed to resolving the issue. A cleaner can return to address the rangehood; however, a call-out fee would apply. If you would like to proceed, we would be happy to arrange a convenient time for the visit.
Once again, we sincerely apologise for the inconvenience and greatly appreciate your understanding. Please don’t hesitate to reach out if any further assistance is required.
Kind regards,
BCIC Re-clean Team
Fake profiles to increase star ratings
Just to add to the dodginess of this business, they are creating fake profiles to give themselves 5 star ratings to increase their overall satisfaction rating...
Don't use this company for any services
16 December 2024
Unprompted review
Reply from Bcic
Hi Aaron,
We’re very sorry to read your feedback and understand your concerns. Please be assured that we take all reviews seriously and do not engage in creating fake profiles or reviews. Every piece of feedback, whether positive or critical, comes from real clients and helps us improve our services.
If there has been an issue with a booking, we’d like to look into it properly. Could you please provide your job number or quote number, or contact us directly at support@bcic.com.au so we can investigate further? At present, we’ve been unable to locate your details in our records.
We genuinely regret the negative impression caused and would appreciate the chance to address this matter directly.
Kind regards,
Team BCIC
Lovely workers
Lovely workers, super helpful and got the job done at a great price and very quickly. Would highly recommend to anyone needed a bond clean or normal clean.
14 August 2025
Unprompted review
Reply from Bcic
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that our team was friendly, helpful, and efficient, and that the service was provided at a great price.
It’s always our goal to make the process as smooth and stress-free as possible, so knowing that we could deliver both quality and value means a great deal to us. Your recommendation is truly appreciated, and we’re grateful for the trust placed in us for the bond clean.
Thanks again for choosing BCIC—we’d be more than happy to assist with any future cleaning needs.
Kind regards,
Team BCIC
Punctual service and a great quality…
Punctual service and a great quality clean
6 July 2025
Unprompted review
Reply from Bcic
Hi Sam,
Thank you for taking the time to share this feedback. We’re so pleased to hear that the service was punctual and that the quality of the clean met expectations.
Our team takes pride in delivering a thorough and reliable service, and it’s great to know that this was reflected in your experience. Your positive words mean a lot to us, and we truly value your support.
Thanks again for choosing BCIC — we look forward to assisting with any future cleaning needs.
Kind regards,
Team BCIC
Helpful
BCIC organised a last minute bond clean for me and were extremely helpful and professional. Thanks team!
31 July 2025
Unprompted review
Reply from Bcic
Hi Orfhlaith,
Thank you for sharing such lovely feedback. We’re so pleased we could assist with a last-minute bond clean and deliver the helpful, professional service you deserved. Your kind words mean a lot to the team, and we’re glad everything worked out smoothly.
Wishing you all the best in your new chapter!
Warm regards,
Team BCIC
Two big thumbs up
The cleaners arrived on time, they handled the job professionally, and in the end even went above and beyond to ensure that they left the premises cleaner than when they had arrived
29 July 2025
Unprompted review
Reply from Bcic
Hi,
Thank you so much for your kind feedback. We're delighted to hear that the cleaners arrived on time and handled the job with professionalism. It’s especially wonderful to know that the team went above and beyond to leave the place even cleaner than expected — that’s exactly the level of service we strive for.
We truly appreciate you taking the time to share your experience, and we look forward to assisting again in the future.
Warm regards,
Team BCIC
Reply from Bcic
Hello,
Thank you for your kind words!
We’re glad to hear you were happy with our service. Your feedback means a lot to us, and we truly appreciate your support.
If you ever need assistance again, we’d be more than happy to help.
Warm regards,
The BCIC Team
Warning: Deceptive Conduct – Do Not Use This Cleaning Service
Originally quoted $680. They insisted on advance payments, then demanded another $200 on the day for "extras." The job failed inspection, was poorly re-cleaned, and we eventually had to hire a separate cleaner to do the job properly. Total outlay:~$1,500.
After weeks of back-and-forth, they agreed to a partial refund, then only paid a portion and stopped replying.
Online, there are hundreds of similar complaints: upselling, unfinished work, ghosting, and refusal to refund. This is not an isolated issue — it’s a repeat pattern of behaviour.
They operate under multiple names:
ABN 63 706 352 486 – The Trustee for BCIC TRUST trading as 'Better Hub'
ACN 607 393 966 – BCIC Services Pty Ltd
Registered office is Surfers Paradise.
They're banking with ANZ (Ashmore).
If you’ve had a similar experience, report it to Fair Trading, ACCC, their bank (ANZ), and AFCA. Help stop others from being ripped off.
If this happened to you too — report them:
Search for:
• “ANZ complaint form”
• “ACCC report a business”
• “Queensland Fair Trading complaint form”
• “AFCA make a complaint”
This is bigger than one bad job. There's a systemic issue here and it needs attention.
30 July 2025
Unprompted review
Reply from Bcic
Hi John,
We’re truly sorry to read about this experience and sincerely apologize for the frustration and inconvenience caused. This is certainly not the standard we aim to deliver.
To investigate this matter properly and assist further, could you please provide us with your job number or quote number?
Alternatively, you can reach out to our support team directly at support@bcic.com.au. Unfortunately, we’ve been unable to locate your details in our records without this information.
We take feedback like this very seriously, and your details will help us review the case in depth and work towards a fair resolution.
Kind regards,
Team BCIC
Very happy with my experience
I felt a bit pressured into booking and paying on the spot when I first called up to get a quote. I was offered a 10% discount to put my deposit down straight away but that didn't actually end up being 10% 🤣
But that's ok, I'm very happy with the service, communication and great price.
I spent a few hours cleaning my house a couple of days before the cleaner Javier came in. Javier was on time, polite, courteous, and he did a wonderful job getting my house perfect for me so that I could get a full bond refund.
I recommend this company, and I will happily use them again for future spring cleans of the house I've just bought.
1 July 2025
Unprompted review
Reply from Bcic
Dear Laura,
Thank you so much for sharing your experience. We truly appreciate your kind words and are so pleased to hear that you were happy with the service, communication, and results.
We’re glad to know that Javier made a great impression—he’ll be thrilled to hear your feedback! It’s wonderful that everything came together to help secure your full bond refund, and it means a lot to us that you’d recommend our service and consider us again for future spring cleans.
We also acknowledge your comment regarding the initial quote and deposit process, and we appreciate you raising it. Feedback like this helps us improve the experience for future clients, and we’ll be reviewing that aspect internally.
Thanks again for choosing BCIC, and all the best in your new home!
Kind regards,
Team BCIC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.