BE Connect Reviews 

60
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Andy has been very professional, patient and supportive throughout. Great customer service, excellent service and above all customers are treated with great respect which brings trust. Excellent and f... See more

Rated 5 out of 5 stars

Ihad a great experience with Anushka from customer service. She was professional, patient, and genuinely attentive to my concerns. From the start, she did good job as par my expectations, she listene... See more

Rated 5 out of 5 stars

Quick customer service! So far very attentive and very smart advisors. Whenever I had an issue they were very quick to provide solutions and took actions without delay. exceptional work. Definitely re... See more

Rated 5 out of 5 stars

The personal service that I have received from your staff member Alia, convinced to go with your company. The prices from your competitors were the same, so the decision boiled down to frendliest sale... See more

Company details

  1. Telecommunications service provider

Written by the company

BE-Connect|Together For Good


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

60 reviews

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4.7

All reviews

(60)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service !

I have rang Be Connect to find out why our payment card machine not taking American Express. I have spoken to very lovely lady called Sofia that help me with my query and help me solve it. Thank you very much for your help it was pleasure talking to you.

6 February 2024
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY AVOID AVOID AVOID

This company cut the line on our busy indian takeaway without any notice. We are out of contract and all the bills are up to date. We told them we want to move to another provider who is cheaper and the very next day they cut the line. They demanded £300 cancellation fee when we are out of contract. The business has now lost a number we had for over 20 years. This is a scam company with fake positive reviews. I found another review (see Abdul Star) where they cut the line and the business lost their number which they had for 21 years.

15 July 2023
Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!! SCAM COMPANY CUT THE LINE!!!

This company is run by a 1 man band his name is Md Faizal Haq - He has never sent a contract now we want to leave he says that we are tied in on a 3 year contract, i asked him to produce proof of contract 6 weeks later he has still not produced anything. My company is now dissolved however all bills are up to date but he wants the new owner to pay £400 cancellation fee, even though new owner does not have a contract. He refused to release the phone line 3 times to the new provider. When the new owner threatened to complain to OFCOM he Cut the line!! Yes that’s right he cut the line on a Friday for the busiest indian takeaway!! Even though all bills are fully up to date!! Disgusting person When the new owners called him he literally said i don’t care!! Do not hand over your hard earned money to a SCAMSTER who won’t release the phone line when you want to leave!! He will make up a story about how you are tied in to an imaginary contract and will want a huge cancellation fee for you to leave. Disgusting company EVIL AND VILE PERSON

11 August 2023
BE Connect logo

Reply from BE Connect

Hi, I have checked the account and it is suspended due to risk factors as no update from previous owner and no change of tenancy done on the account. The account is in contract and service seems to be moving away without any notice. As per the CRM notes someone called customer service yesterday and did not pass the data protection questions to discuss the account. He was very abusive to the agent and was swearing with all kinds of words which could be depressing to anyone. I have listened to the call recordings and was shocked to hear the swearing words which has been said to the agent for his mother and sister. We stand with the agent and support him as he wants to take an action on this. We have decided to take legal action against the person. Please if you can call the customer service on 0208 507 9999 and follow the process the get the issue resolved.

Thanks

Rated 5 out of 5 stars

Good service and honest contracts

Good service and honest contracts. The team is helping me to save money on my bills. Some one who can trust that we don’t get caught up with hidden clues and charges. And helped me to solve a problem with my old energy contact .

25 June 2021
Unprompted review
Rated 5 out of 5 stars

I am really happy with their customer…

I am really happy with their customer service , even once I called on Saturday evening around 8.30PM and someone answer my phone within 30 seconds .
My every month is very accurate and there is no extra charges .
I love to be with this company till the time I will be running my Business .

20 April 2021
Unprompted review
Rated 1 out of 5 stars

AVOID! AVOID! AVOID!

AVOID!! Very bad experience with Be Connect. They sold us a ISDN with our business, with a written guarantee of £14.99 per month, then proceeded to charge us £50 for the first month citing 'engineer visits' & various other add ons that never existed. When we complained we were dismissed and threatened with the cessation of our number which we have had for 21 years. We have tried to migrate to another provider & they have now cut our line off & claimed that it was the gaining provider that took over. We called the gaining provider & were told categorically that it wasn't them. Make sure you do not sign up for any services with this company

12 March 2020
Unprompted review

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