Bad experience that became a great one!
Extremely bad experience.
Order was paid for one week ago, I have received an email from delivery company, but STILL the package is not received by them as per their system.
Wanted to call Bli God, but an American number is shown on their website along with the address there, so no, thanks.
First and last time, for sure.
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Actions taken by the company were prompt and extremely friendly. All the mistakes were discovered and fixed in surprisingly good atmosphere. Fairly, the rate changes to 5/5.
After all of this, I can assure it is first, and not last time :) Oh, and there was a compensation, but it did not affected the rate change. Being human to human did. I can definitely recommend it - even if something goes wrong, you will be taken care of by the top level support team.
Thanks for amazing service, David!
Reply from BLI GOD AS
Hello Mateusz Charazka,
We are sorry to hear about your negative experience with our service. First, we would like to clarify that there is no American phone number listed on our website. If you had reached out to us via email, we would have been happy to assist you promptly.
Your order was placed during Black Week, which likely contributed significantly to the delays with PostNord due to the high volume of shipments during this period.
As of today, we have shipped a new package to you. Although our website clearly states that we cannot take responsibility for delays after the package has been handed over to the courier (Vi kan dessverre ikke påvirke eventuelle forsinkelser etter at pakken er sendt fra oss), we understand your frustration. To apologize for the inconvenience, we have included an extra product of equal value to your order, completely free of charge.
We appreciate your understanding and hope this resolves the matter to your satisfaction. Thank you for bringing this to our attention.
Best regards,
David Anderson
Bli God AS