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Rated 1 out of 5 stars

Do not join this B.2 dating site and singles 50s tried to unsubscribe many years ago thinking I did use later. Get mail you need to pay this money so just to make it go away. I paid it and they said m... See more

Company replied

Rated 1 out of 5 stars

My mom, who is 78yr old, was scammed over 2000 euros in 6 months by this site. She unknowingly signed up but never was told about the costs and the conditions are murky and intentionally vague AF. The... See more

Company replied

Rated 1 out of 5 stars

I've taken a one month subscription paid it and then cancelled it. Filled in and signed their forms. Sent it back and followed their cancellation process. A few days later they try and still keep... See more

Company replied

Rated 1 out of 5 stars

I was just trying to see what is about and I went on a single month fee, around 12 euro. They don't have a single button on entire website for cancelling, you have to write on a form in contact that I... See more

Company replied

Company details

  1. Dating service

Information provided by various external sources

Join the world's fastest-growing matchmaking service, with over 16 million members. Take our free personality test and find your perfect partner today!


Contact info

1.1

Bad

TrustScore 1 out of 5

898 reviews

5-star
4-star
3-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad experience

Very bad experience, lured in for a trial, tried to cancel subscription but they used every excuse not to. Had to change card as every month they demanded more money. Was told I can cancel my account on Web but it says not available at this time. Avoid at any cost, daylight robbery

4 February 2022
Unprompted review
be2 logo

Reply from be2

Hi Marcin, we're sorry to read your review. If you contact us at be2-trustpilot@be2.com we will look into the matter for you and see what can be done. Unfortunately, adding information on public forums like this is not safe so we can't discuss this further on here. Thanks! Sincerely be2.

Rated 1 out of 5 stars

Disgusting scam

Disgusting scam. My father sent an email to cancel his subscription, twice, and subsequently cancelled his direct debit.

They have now started legal action on my father, demanding nearly £200.

Because my father doesn't keep emails he sent a year ago, (which is when he cancelled it), the legal firm are insisting we pay. Even though we have the second email he sent confirming he would like it cancelled.

They prey on the vulnerable and should be put out of business. I will be complaining to their governing body.

1 February 2022
Unprompted review
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Reply from be2

Hi AJ, we are very sorry if your father had trouble cancelling. Please have your father contact us from his registered e-mail address at be2-trustpilot@be2.com , so we can help him with the cancellation. Thanks! Sincerely be2.

Rated 1 out of 5 stars

Bunch of robbing scumbags can't even…

Bunch of robbing scumbags can't even unsubricribe and they send an email demanding I send money after cancelling my bank card.. bunch of parasites... avoid at all cost l. Bunch of scumbags, oh yeah send your debt collection ageny you pack of parasites see what will happen.. avoid at all costs

20 January 2022
Unprompted review
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Reply from be2

Hi Padraic, we are very sorry if you had trouble cancelling. Please contact us at be2-trustpilot@be2.com, to see if we can help you with the cancellation. Thanks! Sincerely be2.

Rated 1 out of 5 stars

Hhaha this is a scam guys with…

Hhaha this is a scam guys with Bulgarian mobsters... Only robots on the site.. I have this app a year ago but forget to put the review.. I called them (when I found a based number off company) IN BULGARIA. not Holland!!! al good reviews are from Germany from their own people who they pay probably 50 euro to write someting good... SCAM!! Dont install this shiat

18 January 2022
Unprompted review
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Reply from be2

Hi, we're sorry to read your review. We are one of the world's leading dating services and assure you that we have many satisfied customers. You can contact us at be2-trustpilot@be2.com if you have any queries. Thanks! Sincerely be2.

Rated 1 out of 5 stars

I have tried to cancel before it gets…

I have tried to cancel before it gets renewed but they say I have to write to the assistance team who do not answer my mail. What should I do before I get debited again?

5 January 2022
Unprompted review
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Reply from be2

Hi,
We are sorry you are having problem to cancel your membership. Please contact us at be2-trustpilot@be2.com so we can help you with it.

Rated 1 out of 5 stars

Total Scam

Total Scam. First month debit was R199, before my subscription was finished I went to cancel. I could not cancel online, so I sent email to customer service. Then I get told I need to send a cancellation letter via email signed and dated and that I have to basically give 14 days notice of cancellation before my next debit. Next thing I know I'm debited R995, 5 times the first months amount!!! There is absolutely NO information on the site regarding packages/subscription fees or any of that regular info. I am shocked and disgusted and from the other reviews it looks like I may have to cancel my bank card. I have put in a formal dispute and complaint with my banking institution and will add to the reviews so hopefully people search for reviews before just signing up to this scam.

4 January 2022
Unprompted review
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Reply from be2

Hi Sam, we're sorry to read your review. We always inform you about the full price of the Premium membership before you complete your purchase. Please contact us on be2-trustpilot@be2.com if you wish to discuss your account in further detail. Thanks! Sincerely be2.

Rated 1 out of 5 stars

Tried to cancel subscription

Tried to cancel subscription, price is nothing like they said.
You can't get the so called form ,so this can be done.
This site is a rort.

17 December 2021
Unprompted review
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Reply from be2

Hi Phillip, we're sorry to read your review. We always inform you about the full price of the Premium membership before you complete your purchase. Please contact us on be2-trustpilot@be2.com if you wish to discuss your account in further detail. Thanks! Sincerely be2.

Rated 1 out of 5 stars

This is a scam I cancelled my…

This is a scam I cancelled my membership by email and by form - now they are harassing me sending threading emails - it’s awful treatment I’m deeply upset I set it up in good faith paid the money and cancelled on time now they say I owe 3 times what I originally paid - they are bully’s don’t sign up

30 November 2021
Unprompted review
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Reply from be2

We are sorry if you experienced problems by cancelling your membership. Please contact our customer service at be2-trustpilot@be2.com, so we can help you with it.

Rated 1 out of 5 stars

Asked to cancel my subscription and…

Asked to cancel my subscription and they did not. Stay away. Button to delete or cancel profile does not work stay away.. I canceled my card

27 November 2021
Unprompted review
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Reply from be2

Hi, Can you please let us know your registered email address via this platform so that we can investigate this matter. We never refuse a cancellation and as far as we know, the cancellation and deletion functions are working just fine. We would like the opportunity to check the facts that you have presented here. Regards.

Rated 1 out of 5 stars

Be warned scam!.

Be warned!.. this is a criminal enterprise,
do not sign up, they don't allow you cancel your subscription when it's active, they will ignore you cancellation requests and continually charge your monthly subscription, all this and the fact that the site is littered with fake profiles, do not sign up!

20 November 2021
Unprompted review
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Reply from be2

Hi Mark, we're sorry to hear you feel ignored, please be assured we allow cancellations at any time. Please let us know your registered email address so that we can take a look at your account and to have the opportunity to turn your experience into a positive one. Thanks.

Rated 1 out of 5 stars

It's a scam

It's a scam. I signed up for one month which was supposed to be €20. Instead they took €50 from my bank account. Then they took another €50 every month for the next 8 months (€400 in total) without my knowledge or consent. There are no details of my subscription or payments anywhere on my be2 account settings. Cancelling or deleting the account is impossible. I've tried several times to contact their 'customer service' but just get automated responses. I may have to cancel my bank card and get a new one now. Their website is a rabbit warren of crap info and dead links. I'll be reporting them to the Gardai for online fraud and every Irish/EU consumer service I can find. They should be in prison.

19 November 2021
Unprompted review
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Reply from be2

Hi, please email the team at be2-trustpilot@be2.com so that we can resolve this issue. Thank you.

Rated 1 out of 5 stars

This business is an underhanded…

This business is an underhanded business. They only care about extracting money from clients. They lure you in with a cheap price then automatically renew your contract with no warning or get out clause. They detail things in the small print only and will not give refunds. There service is no better than any other. It’s just tinder that you pay for. Do not use this site if you don’t want to get fleeced for money and change your credit card details after you have finished with them. Not to to be trusted.

12 November 2021
Unprompted review
be2 logo

Reply from be2

Hi, We're sorry to read your review but want to assure you that we take all complaints seriously and we refund when applicable. Please email the team so that we can look into your accusations in more detail. We'd like the opportunity to turn your experience into a positive one. Thank you.

Rated 1 out of 5 stars

I signed up to a 1 month premium…

I signed up to a 1 month premium subscription for €4.99 with be 2 only to be charged €19.96 I emailed their customer service twice to no avail. One very irrate Irish woman here. Not impressed at all!

7 November 2021
Unprompted review
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Reply from be2

We are sorry if you had trouble getting in touch with our customer service. Please contact us at be2-trustpilot@be2.com, so we can assist you.

Rated 1 out of 5 stars

Zero Stars for Be2 cancellation policy

Pity I can't leave a review with no star. Same issue as all the others. Impossible to cancel. It is funny how all the good reviews 5 stars come from DE or GB. Come on Trustpilot do something about this. It's a scam

5 November 2021
Unprompted review
be2 logo

Reply from be2

We are very sorry if you had a bad experience with our website. If you are having issues to cancel your subscription, please contact us at be2-trustpilot@be2.com, so our customer service can help you.

Rated 1 out of 5 stars

Do not use this company …

My sister cancelled her subscription with Academic Singles. She actually got a refund but they are now hounding her with collection letters from B2.com, saying she owes them the money back - do not use this company

29 October 2021
Unprompted review
be2 logo

Reply from be2

Hi, It would be very helpful if your sister could contact us so that we can resolve this matter as quickly as possible. We appreciate you wanting to help her and we can do that via direct contact, unfortunately, we cannot resolve matters via this platform and with no details. Thank you for your understanding.

Rated 1 out of 5 stars

I have to say out of the dating sites…

I have to say out of the dating sites I've used this has to be one of the worst. I would definitely not recommend to my single friends

12 October 2021
Unprompted review
be2 logo

Reply from be2

We are very sorry if you haven't been satisfied with our services. If you want to share critics or need any assistance with your profile, please contact our customer service at be2-trustpilot@be2.com.

Rated 1 out of 5 stars

Be2 are based in Holland and the…

Be2 are based in Holland and the European Comission in Brussels needs to investigate how this compnay works as all I can see is one massive SCAM!!!!

7 October 2021
Unprompted review
be2 logo

Reply from be2

We are sorry if you are not satisfied with our services. We can assure you we are not a scam company. If you have comments to share or if you need any assistance, please contact our customer service at be2-trustpilot@be2.com.

Rated 5 out of 5 stars

Thank you so much!

I finally found the one! Thanks!!!!

7 October 2021
Unprompted review
be2 logo

Reply from be2

Dear Wilfried,
Thank you for your review. We are very glad of that news. We wish you lots of happiness together.

Rated 1 out of 5 stars

Took unauthorized money from my…

Took unauthorized money from my account.
No way of contacting a person just a automated email.
Lost a huge amount of money, disgusting and untrustworthy.
Do not go near them.
Dispute is ongoing with bank working with me but don't hold out much hope...

7 October 2021
Unprompted review
be2 logo

Reply from be2

We are sorry if you have had difficulties to cancel your Premium Membership. If you need any assistance, please contact our customer service at be2-trustpilot@be2.com.

Rated 1 out of 5 stars

Cynical nasty company

Cynical nasty company. They have numerous versions of dating sites that operate on the basis of extracting further cash from anyone foolish enough to sign up to their bottom-of-the-barrel service. Rotten to the core

6 October 2021
Unprompted review
be2 logo

Reply from be2

We are sorry if you had a bad experience on our dating website. Please, if you have any comments to share or need assistance with your profile, contact us at be2-trustpilot@be2.com.

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