Beagle Street Reviews 4,725

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company, particularly praising the staff for their exceptional helpfulness and compassionate approach during difficult times. Customers consistently highlight the ease and straightforwardness of the claim process, often noting how quickly and efficiently their claims were handled, exceeding expectations. The customer service is frequently described as outstanding, with prompt responses and clear communication keeping people informed at every stage. However, some people were dissatisfied with communication, mentioning unanswered emails and slow responses, while others reported issues with policy wording and unhelpful staff during the sales process.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and caring, particularly during difficult... See more

Claim

Customers had positive experiences with claim, finding the process straightforward and stress-free, even... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for keeping them... See more

Service

People report positive experiences with service, often highlighting the professional and caring approach of... See more

Response time

Customers consistently note positive experiences with response times, praising the clear, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently had to claim on our critical illness cover, something we never thought we would actually need to do and a very daunting prospect, but beagle street made it very straight forward and kept u... See more

Company replied

Rated 5 out of 5 stars

Recently I needed to make a claim under my Critical Illness Policy. Beagle Street and my Claims Handler, Violeta, were absolutely fantastic. The whole claim from initial contact to final payment... See more

Company replied

Rated 5 out of 5 stars

After the sudden death of my husband I called to see what I needed to do, an agent called Violeta answered and was amazing. She showed nothing but empathy and kindness, helped me fill in the claims f... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of dealing with Lisa Cowling in regard to a life insurance payout, she has been an absolute gem from start to finish. When they were unable to get hold of my husband via his outdat... See more


Company details

  1. Insurance agency
  2. Life Insurance Agency

Written by the company

Beagle Street are a dedicated life insurance provider; our primary care is protecting you and your loved ones. We promise your premiums will never increase, regardless of age or changes to health. We’re here to help you through every step; whether that’s guiding you through the application process, helping you dot all the I’s and cross all the T’s, making changes to your policy details as life evolves or supporting those that matter most to you after you have gone. Whatever you need, you’ll only ever speak to us.

Protect your loved ones with Beagle Street

Written by the company

Fixed monthly payments and cancel anytime
At Beagle Street, we promise your premiums will never increase, regardless of age or changes to health, and you can cancel your policy whenever you like. This gives you the confidence to plan your finances and know you’ll have cover you can afford for the length of your policy.
99.8% of claims paid out
In 2024, we paid out 99.8% of our protection claims, helping our customers when they need it most. Answer all questions honestly and accurately and you can be assured your loved ones will receive the pay out intended for them. Beagle Street is underwritten by Family Assurance Friendly Society Limited, who in 2024 paid out 99.8% of all protection claims.
No policy fees if you ever need to update your details
At Beagle Street, we're not like car or home insurance. If you need to make changes to your personal details, we can update them for no extra charge.
Free simple Will writing service
All our policy holders are eligible for a free simple Will through one of our regional partners. A simple Will acts as an instruction for what should happen to your belongings when you pass away; this could include your money, personal items and property.
Early funeral payout included on all policies 
Anyone who makes a valid life insurance claim can receive up to £5,000 of the total claim with our early funeral payout. This means that your family won't be left alone to cover the costs of your funeral.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Having received a quote online which…

Having received a quote online which was easy to obtain I had to contact the company regarding a query which I did and was helpfully directed to the right department where Abdul was more than helpful explaining everything very clearly and sorted me out with exactly what I wanted. Compared to other companies I had contacted I found beagle street very professional and thanks again to Abdul.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Lisa Cowling, absolutely fabulous ⭐️⭐️⭐️⭐️⭐️

We had the pleasure of dealing with Lisa Cowling in regard to a life insurance payout, she has been an absolute gem from start to finish. When they were unable to get hold of my husband via his outdated mobile number, they sent letters out to the house asking him to contact them. Lisa kept us updated and informed throughout the entire process, if we wasn’t reachable by phone, an email was sent to us. There was no waiting around for answers, every email that was sent by ourselves, received a prompt reply. You think of insurance payouts as daunting and complex, this was neither, everything was handled quickly, effectively and promptly. Absolute 5 star, A++++ rated service. Thank you Lisa ❤️ Mr and Mrs T.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

I don't do this every day

I don't do this every day, so not sure where the bar is for this kind of thing. But Beagle Street have been great to deal with, regarding my Criticalillness claim. I found the claim form easy to understand, and the process nice and straightforward. I dealt with a Lovely lady called Violeta, who managed my claim from beginning to end. She was very understanding and kind.
Thank you Violeta and the team.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Sells your Data!

Recently visited Beagle Street for a quote, since then Ive had insurance brokers calling me 5 times a day - when I asked where they got my number from they said my details were passed to them by Beagle Street, absolutely FUMING!!!

27 August 2025
Unprompted review
Beagle Street logo

Reply from Beagle Street

Dear Josh

Thank you for your review.

We’re sorry you’ve been receiving these calls. If us to investigate further, please could you provide us some more information via email at customer.relations@onefamily.com. This can be date and time of the calls, the number that called you and if a policy was opened.

Many thanks

Hannah
The Beagle Street Team

Rated 5 out of 5 stars

Superb customer service

I had the pleasure of speaking with Abdul and I couldn’t be more impressed. From start to finish, he was professional, patient, and genuinely caring. Abdul explained everything clearly, answered all my questions thoroughly, and made what could have been a stressful process feel easy and straightforward.

His friendly manner put me completely at ease, and I really felt like he went above and beyond to make sure I understood every detail. It’s rare to come across customer service this good, and Abdul is a real credit to the company.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

can’t recommend Beagle Street highly…

can’t recommend Beagle Street highly enough. My critical illness claim was handled seamlessly from start to finish, with exceptional communication and incredibly fast responses. Considering I’m currently battling cancer, I really appreciated how respectful, compassionate, and professional the team were throughout the process.

A special mention to Violetta, who was truly outstanding – she went above and beyond to make sure everything was handled quickly and smoothly. The claim was paid out in full for a substantial amount, which has made a very difficult situation so much easier to cope with.

Thank you, Beagle Street, for turning what could have been a stressful process into a smooth and supportive experience. I would definitely recommend them to anyone considering insurance.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Life insurance policy

I took out a policy today and was helped by Markus and Sami.
They were both very patient and helpful and although it was a long process they really tried their best to assist me and get the policy in place.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Quick payout for critical illness

I discovered I could claim on my critical illness for malignant melanoma though my diagnosis was nearly 8 years ago so was worried it had been too long to claim, however it wasn't and my claim was successful. I have received my payout within a month of claiming. I was kept up to date throughout, Violeta was especially hotel, always responding quickly if I had a query. Would definitely recommend to anyone needing cover 😊

11 July 2025
Unprompted review
Rated 5 out of 5 stars

loss of a loved one

My husband passed away April this year within this very difficult,
I started the processing the claim at end of May 25, I found the team at Beagle Street, extremely helpful ,they have kept me informed of my claim at ever stage, I have received a call this morning from Lisa, advising me that the claim is complete .from start to finish the team have been professional, efficient and respectful. Thank you Beagle Street Team.

2 June 2025
Unprompted review

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