Beards & Daisies Reviews 

12,272
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, describing it as amazing, helpful, and quick to resolve issues. Reviewers are also highly satisfied with the quality of the products, noting plants are beautiful, healthy, and often well-packaged upon arrival. Many people appreciate the speedy delivery and good communication regarding transit. However, some customers experienced problems with delivery, including items arriving damaged, delayed, or not being delivered as expected. A few other people also felt that product sizing was not as described, or received plants that were not in good condition or had issues with pots not fitting.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the healthy and beautiful... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt delivery,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's promptness, friendliness,... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and stating they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service. There was an issue at our end with the concierge at my daughter’s flat not accepting the delivery. Beards and Daisies customer service were amazing. Answered my email within 2 hours a... See more

Rated 5 out of 5 stars

This is the second time I’ve ordered from beards and daises now and on both occasions I’ve been impressed by the quality of the plants and different choices of vases. On my second order, one of my pla... See more

Rated 5 out of 5 stars

First time using this company and I’m very impressed. The cowboy cactus was exceptionally well packaged and not a grain of soil came out during transit. The item arrived on the correct day selected fo... See more

Rated 5 out of 5 stars

Found this company on the internet. I was looking for a large, artificial but realistic and good quality plant to enhance my new windowless downstairs bathroom. Beards and Daisies offered me the qual... See more

Company replied


Company details

  1. Garden centre
  2. Flower Delivery
  3. Living room shop

Written by the company

Beautiful plants and flowers delivered to your door. View our stylishly curated range of plants, pots and accessories online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(12,272)

1,316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exciting plant gift to myself ☀️🌵perfect!!

So excited when I received the 2 boxes of plants I’d ordered for a treat to myself! They arrived very quickly like magic- completely perfect inside the clever boxes. Had them straight into nice terracotta pots and so far they're very happy, I am too. Thank you. I’d highly recommend Beards and Daisies.!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful flowers and great customer service

This is the second time I’ve ordered from beards and daises now and on both occasions I’ve been impressed by the quality of the plants and different choices of vases. On my second order, one of my plant pots was smashed by the courier and Ash from the customer service team quickly resolved my issue and agreed to send out a replacement vase. Will definitely be ordering again, thank you :)

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. There was an issue at our end with the concierge at my daughter’s flat not accepting the delivery. Beards and Daisies customer service were amazing. Answered my email within 2 hours and sorted it all out for free! Customer service like that is really rare these days and plants look great too! Can’t rate this company highly enough 😀

10 July 2026
Unprompted review
Rated 5 out of 5 stars

First time using this company and I’m…

First time using this company and I’m very impressed. The cowboy cactus was exceptionally well packaged and not a grain of soil came out during transit. The item arrived on the correct day selected for delivery and it has made the perfect birthday present.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new Pothos

I absolutely love my new Pothos! She's beautiful & so much more established and bigger than I thought!! I'm absolutely in love!!! 💕💕 Such lovely customer service! I will be back for more! 🙏🏾💕

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

One of the items from my order was out of stock, and I was contacted promptly to offer me a choice of resolutions including a replacement item or a refund of the out of stock item. Their customer service was incredibly prompt and friendly. One item (a plant pot) broken in transit and I emailed them to let them know. I received shipping confirmation of a replacement pot within a few minutes of emailing, and an email to confirm the same shortly afterward. Amazing service.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the wrong trees for my…

I ordered the wrong trees for my husbands birthday
I sent an email asking for the order to be amended which they did quickly and efficiently and reimbursed the difference swiftly
Great customer service
I would definitely recommend and I would also order from them again with no hesitations
Sherralyn cooper

4 July 2026
Unprompted review
Rated 5 out of 5 stars

I am really glad to have such lovely…

I am really glad to have such lovely plants from Beards & Daisies, I also would like to thank the customer service tram for their support, I had issues with one of my plants and they replaced it for me with another one and with free shipping! They fo really care about their customers. Thank you, and later on I will try another plant soon.xx

7 July 2026
Unprompted review
Rated 5 out of 5 stars

The first plant was of poor quality and…

The first plant was of poor quality and I was surprised because all previous orders have been of excellent quality. I contacted customer services and sent a photograph and in no time they replaced the original plant with a different one which is of exactly the quality I expect from B&D. Couldn’t be happier with the plant and with the way my complaint was dealt with. Excellent customer service .

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Issue resolved within 24 hrs, no quibble, nothing too much trouble. Will definitely be using beards and daisies again

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Super packaging and quality!

I have ordered several times from B&D and i have never been disappointed. I have also ordered from various other online plant shops but none match the professionalism in packing and quality.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Kentia palm and pot.

WOW. Bought a kentia palm and pot and they are fantastic,very well packed and recieved next day.I knew palm would be large,but its massive,fills up my bay window gap perfectly love it and spreads out well too,pots also good and goes really well with palm,excellent overall items and service,thank you.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service when one out of my plants started to deteriorate. Sent out a replacement the next day. Will definitely be using this company again.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Plants and Outstanding Support

I ordered a variety of plants, and most of them arrived in perfect condition. Unfortunately, one plant was slightly damaged during transit, but the customer service team responded quickly and resolved the issue within a few days. They were friendly, professional, and apologetic throughout the process. I would absolutely order from Beards & Daisies again!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great after sales service.

Great after sales service.
A relatively minor issue resolved quickly, amicably and very professionally. Well done and thank you Vanshika.
A delight to deal with Beards and Daisies.

30 June 2026
Unprompted review

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