I ordered Gilbert for a new baby, having not used The Bear Garden before. The website was very clear, especially as to which items were suitable for newborns. There was a quick response letting me k... See more
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Review summary
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... See more
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Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... See more
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Ordered a jellycat toy for my grandson, received the item within 4 days of ordering very neatly packaged with a cute note. Received regular updates on the status of my package. Very happy with my purc... See more
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Company details
- #1 of 145 best companies in Collectibles Shop
- #1 of 94 best companies in Baby shop
- #1 of 75 best companies in Childrens Toy Store
- #1 of 375 best companies in Gift shop
- #1 of 111 best companies in Toy shop
About The Bear Garden
Written by the company
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Contact info
10 Jeffries Passage, GU1 4AP, Guildford, United Kingdom
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5.0
Excellent
4k reviews
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The wolf teddy looked better than the…
The wolf teddy looked better than the photo when it arrived which was a very prompt service, couldn’t be happier thank you
4 December 2025
Reply from The Bear Garden
Thank you for the fantastic review, Derek!
Best wishes,
Kate
Excellent customer care
Excellent customer care from Andrew at the Bear Garden - delighted with the Kosen polar bears which will make lovely gifts for some small people. All round superb shopping experience.
3 December 2025
Reply from The Bear Garden
Thank you for the lovely review, Sarah! 😊
Best wishes,
Kate
This was good personal service
This was good personal service, and will probably purchase from them again.
2 December 2025
Reply from The Bear Garden
Thank you for the great review, Rita!
Best wishes,
Kate
Great service
The bear was beautiful, arrived very quickly and carefully packed. I appreciated the personal message inside. I have been a customer of the Bear Garden for many years and although I now live a long way from the shop, I have purchased online from time to time and always get the best service.
2 December 2025
Reply from The Bear Garden
Thank you for the amazing review, Hilary! 😊
Best wishes,
Kate
Reply from The Bear Garden
Thank you so much, Edward!
Best wishes,
Andrew
Reply from The Bear Garden
Thank you for the great review! 😊
Best wishes,
Kate
Good source of Teddy Bears etc.
The Bear Garden always send things beautifully packed and have a nice range of products to choose from.
1 December 2025
Reply from The Bear Garden
Thank you for the fantastic review, Gillian!
Best wishes,
Kate
Reply from The Bear Garden
Thank you for the great review, Margaret! 😊
Best wishes,
Kate
I purchased the Halloween cat by…
I purchased the Halloween cat by Hermann Bears and it’s absolutely one of the cutest bears! It’s made very well and is a “forever” piece!
Thank you Bear Garden for offering top quality!
11 December 2025
Unprompted review
Reply from The Bear Garden
Thank you for the wonderful review, Cynthia! 😸
Best wishes,
Kate
Couldn’t fault anything well packed and…
Couldn’t fault anything well packed and delivered promptly
27 November 2025
Reply from The Bear Garden
Thank you for the amazing review, Robert!
Best wishes,
Kate
Reply from The Bear Garden
Thank you for the fantastic review, Claire!
Best wishes,
Kate
Reply from The Bear Garden
Thank you for the great review, Jennifer! ☺️
Best wishes,
Kate
Ben bear was despatched to his new home…
Ben bear was despatched to his new home very quickly. He is supercute and getting lots of cuddles
12 November 2025
Reply from The Bear Garden
Dear Jean,
I am glad that Ben has settled in well. Thanks for letting us know!
Best wishes,
Andrew
Lovely product
Lovely product, excellently packaged, including a personal note from the packer, and well made.
18 November 2025
Reply from The Bear Garden
Thank you for the amazing review ☺️
Best wishes,
Kate
What a lovely company
What a lovely company even after forgetting to order a box,they were right in it for me so 100% recommended from me and I’m on to my next purchase
22 November 2025
Unprompted review
Reply from The Bear Garden
Thank you so much, Dawn!
Best wishes,
Andrew
very friendly customer service and…
very friendly customer service and staff
very good communication
Quick delivery
Great packaging
and of course adorable bear !
14 November 2025
Reply from The Bear Garden
Thank you so much, Adele! Really appreciate your kind review!
Best wishes,
Andrew
Reply from The Bear Garden
Thank you for the fantastic review, Robin 😊
Best wishes,
Kate
Reply from The Bear Garden
Merci beaucoup, Sylvie!
Best wishes,
Andrew
Excellent service
Excellent service. A very friendly, knowledgeable and helpful staff.
3 November 2025
Reply from The Bear Garden
Thank you for the amazing review, Suzanne!
Best wishes,
Kate
Perfect as usual
Perfect as usual. Fast, fast shipping. The best bears and kitties anywhere. Leroy is a joy!
10 November 2025
Reply from The Bear Garden
Thank you for the lovely review, Susan! 😊
Best wishes,
Kate
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