Beatsons Direct Reviews 4,911

I had a mixed experience with Beatsons Direct. On the positive side, the products were excellent quality, the price was great, and one of the drivers was extremely helpful. However, communication could really improve, as the delivery didn’t arrive when promised, leading to some inconvenience. Despite this, the team was responsive and tried to assist with my concerns. Overall, I’d still recommend them but suggest they work on timing and keeping customers informed. Four stars.

Arrived as described and fitted perfectly! Would only say that delivery took a while!!

Ordering was easy, quick delivery, all good

Efficient, prompt delivery.

Knowledgeable and extremely friendly and helpful staff. A pleasure to do business with.

The staff at Beatsons in Penicuik are brilliant. Always really helpful. Especially Nicola who always looks after me and the guys when we are in.

We have ordered from beatsons several times now and have always found them to be very helpful we would highly recommend buying from them. The office staff and delivery drivers are very friendly and helpful. We buy all our wood locally from beatsons .dressed timber .decking.sleepers .the drivers go above and beyond to put the items ordered exactly where you want them. We would recommend beatsons to anyone. They are a pleasure to deal with

Great products at affordable prices. Decking I wanted was not in stock but they kept me informed and when it was delivered everything I needed was there in perfect condition. Thanks for great service.

My go to hardware and building supplier.

Superb service....the logs I ordered are as advertised, dry, a good size and burn extremely good

What made the delivery trouble free was the helpful depot staff and in particular the attitude and helpfulness of the delivery drive A*

Not great! Good ! Order never arrived on the day given? Had to phone and arrived the next day?

The driver was extremely helpful.

Easy ordering & delivery, painless!

Great team to deal with, they went to great extent to help with all my requirements

Communication absolutely rubbish
Told PM delivery. Arrived home to accept delivery and driver had been already. 4 one tonne bags fallen over in middle of lane. Luckily no one was hurt. To add insult to injury one tonne bags of sand left Infront of elderly neighbours back door. Blocking it in. Had to hand move materials to clear lane. Was told bag would be moved next day. Explained neighbours need access. Was assured bulk bag would be removed. Nothing done. Absolutely disgraceful. Shocking communication. Constant lies.

First class company to deal with and prompt efficient service

Large Garden Sleepers and MOT Type 1 Subbase (Bulk) Great products, great price and delivered exactly as requested

Very fast, polite and helpful.

All the staff were very patient and helpful on all the times I phoned and visited. (and it was a really small order!)