I really like the priceof these contacts! And I like the fact that I can see things at a distance & can still read my phone w/out having to use reading glasses! I had to w/other contacts! On the downs... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First I want to give it up for the customer service, it was top notch and then the delivery was super swift. I got 3 pairs of the contact lenses which came in my prescription, I’ve been using and... See more
Company replied
Honestly, I’m really impressed with my experience with Beaueye contact lenses 🤍 The colors are beautiful and add a unique touch to the eyes without looking overdone, and they are very comfor... See more
Company replied
Company details
- #215 of 218 best companies in Beauty product supplier
Written by the company
Shop Colored Contact Lenses with natural & halloween, prescription & non prescription from 0.00 to -8.00，super comfortable with extreme price. Shop BEAUEYE colored contacts to make your eyes shine like diamonds! Time to color your daily life, stand out at your cosplay party, and impress your Halloween night!
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- service@beaueye.com
- beaueye.com
3.4
Average
858 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not use them!!
Do not use them!!
Oh They were great at first, I ordered Contacts from them multiple times never had a issue, this last time ( December 2025 ) I ordered 8 pair witch 3 pair were messed up, one actually had mold floating in them unopened, I contacted them literally 6 time's sending video, and pictures, DO you know I did not get one reply! Not one regarding my contacts, I literally just wanted to exchange the bad ones for good ones, and nothing! Not even a sorry! I reported them to BBB. It's all fun and games until enough people complain to them. Bad business! No customer service what so ever!
22 December 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Thank you for your review. We take product quality and customer service very seriously and have carefully checked our records regarding this claim.
All contact lenses are inspected before shipment. Mold cannot occur in lenses that remain sealed and unopened; it can only develop after opening due to contamination or improper handling. In such cases, our customer service team will review and assist once contacted.
We have reviewed all mid-December orders with a recipient name containing “Brandi” and an order of 8 pairs. Only one matching order exists, and the email associated with it has never contacted our customer service.
Our support team replies to every email received and does not ignore customer inquiries. Please ensure contact is made through our official support email, as messages sent elsewhere may not reach us.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If there has been any misunderstanding, we welcome the reviewer to contact us directly via our official support channel so we can assist appropriately.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
The contacts were absolutely stunning…
The contacts were absolutely stunning and truth be told for how cheap they were I honestly thought I would be only gettting a single contact for like one eye not two but I was wrong the price I paid was for two contacts! I ended up ordering three pair the only issue I have is the shipment took so long to get to me!!!! If there was a way to speed up the order I would always get my contacts with yall!! But I’m not sure about waiting 4-6 weeks that’s all
17 December 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕Due to recent factory capacity shortages and a surge in orders, delivery times have been affected. We are already making improvements.
Great products at great prices
Great products at great prices. 6 boxes of colored prescription lenses, 2 boxes non prescription, 8 cases, accessories, lens fluid in a beautiful box about 65.00 USD. Arrived in 21 days.
2 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
Waited over 1 month for my order
Waited over 1 month for my order . I haven’t even opened it yet lost interest after too long of a wait . What a waste of 100.00 !
9 November 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
Due to recent inspections by Haiguang Logistics, some randomly selected packages may experience delays. We apologize for the inconvenience. If the delay is excessive, please contact our customer service for assistance.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
There are a lot of colors to choose…
There are a lot of colors to choose from. I bought this for my daughter. She is blond in one eye and wanted both eyes to match in color. The color was a great match. Great value for the price. The only complaint was the amount of time for shipping.
4 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕Due to recent factory capacity shortages and a surge in orders, delivery times have been affected. We are already making improvements.
Nice try... Know that you aren't a priority the money is.
Nice try, but the address had been changed. This is your era for not being attentive to the information and therefore went ahead and sent it to the wrong address. Then you have the audacity to try and justify your era so you won't be accountable for the mistake you made. Additionally, because you are more concerned about losing money, you won't offer to send my order again in good faith to correct the mistake and justify keeping my money. Your business ethics are very poor, unprofessional, and unethical reflecting a huge red flag and the importance of your customers. However, I contacted my bank and you will be paying for the refund and responsible for the charge back for the amount of the original cost of the order, and what you added to my card which was theft by the way since greed has clouded your judgement. Just note that I won't ever be doing business with you again Beaueye/New Cool. Your invoice means nothing to me as you printed it to meet your narrative. Lastly, I will be posting this on social media and Trustpilot with the others that I have shared so you don't do this to anyone else.
Regards,
V. Long~
14 December 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
We shipped the goods according to the information you provided.
MX1792
The system shows that the package delivered.
You can click here to check the info: https://www.imile.com/us-en/home.html
and then you can input your tracking number: 6071225324956
We ship according to the information you provided.
Vonda Long Rayon 313 esq. Con melchor ocampo Oaxaca Oaxaca [Mexico][MX] 68000 4731185280
The website shows the receipt, but if you do not receive the goods, there are generally the following reasons:
1. The goods are delivered to the mailbox address
2. The goods are signed and accepted by neighbors, friends, front desk, and guard
You can contact the local post office about the package with your tracking number.
MX2219
The system shows that the package delivered.
You can click here to check the info: https://www.imile.com/us-en/home.html
and then you can input your tracking number: 6082825793798
We ship according to the information you provided.
Vonda Long 313 Rayon esq. Con melchor ocampo Oaxaca Oaxaca [Mexico][MX] 68000 +52 473 118 5280
The website shows the receipt, but if you do not receive the goods, there are generally the following reasons:
1. The goods are delivered to the mailbox address
2. The goods are signed and accepted by neighbors, friends, front desk, and guard
You can contact the local post office about the package with your tracking number.
MX4051
The system shows that the package is in transit.
You can click here to check the info:https://www.yunexpress.com/
and then you can input your tracking number: 6121425188202
We ship according to the information you provided.
Vonda Long Ms Prolongacion de Guadalupe Victoria 619 Col Libertad Oaxaca de Juarez Oaxaca [Mexico][MX] 68090 4731185280
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
I love you contacts
I love you contacts, I order every 3 months 6 boxes of different colors... And they make my eyes glow.. loving each pair
1 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
The contacts were beautiful ❤️❤️
The contacts were beautiful ❤️❤️
I would definitely order from the company
again...
Thank you...
1 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
DO NOT BUY FROM THIS CHINESE COMPANY
DO NOT BUY FROM THIS CHINESE COMPANY. THEY WILL NOT ALWAYS SEND YOU YOUR PRODUCT AND WILL NOT REFUND YOU YOUR MONKEY. THEY DO NOT USE A LEGIT US CARRIER. JUST GO STRAIGHT TO YOUR LOCAL BEAUTY SUPPLY STORES IN TOWN WHERE THEY SALE CONTACT LENSES...THEY ARE STEALING YOUR INFORMATION. I REPORTED THEM TO THE BBB AND FBI
1 January 2026
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
The system shows that the package delivered.
You can click here to check the info: https://www.gofo.com/us/
and then you can input your tracking number: GFUS01025457129474
The website shows the receipt, but if you do not receive the goods, there are generally the following reasons:
1. The goods are delivered to the mailbox address
2. The goods are signed and accepted by neighbors, friends, front desk, and guard
You can contact the local post office about the package with your tracking number.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
Great for price
Shipping was pretty fast and the contacts came in good condition! They also came with a contact case which is great.
12 November 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
Good quality prompt delivery I love the…
Good quality prompt delivery I love the look
28 December 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
The green
The green ones are awesome and the blue have beautiful color
16 December 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
I wouldn’t even give them a half of a…
I wouldn’t even give them a half of a star!! I ordered from this company on December 14 they said you will have your contacts within 7 to 14 days my order has not been fulfilled nor has it shipped yet I’ve contacted them numerous of times through their direct messaging and through email and I’ve yet to get any answers any response they basically stole my money and never sent me my product!! don’t waste your time or your money this company is a scam!!!
28 December 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
There is also the problem of delivery. Due to the sudden shortage of some items, our customer service contacted you via email to inquire about a replacement, but you did not reply. Perhaps you missed our email for some reason.
The item has arrived and we have arranged to ship it to you. We will provide you with the tracking number in the next few days. We apologize for the delay.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
Review (based on research, not a purchase yet)
I have not ordered from BEAUEYE CONTACTS yet, but I have spent some time reading through many reviews and browsing their shop. What really stands out to me is the wide selection of colours and styles, as well as the affordable pricing compared to many other contact lens stores.
From what I have seen in reviews, many customers seem happy with the overall experience, especially the look of the lenses, the comfort, and the nice packaging with extra items included. At the same time, I also noticed some mixed feedback regarding shipping times and customer service, which is something I will definitely keep in mind before ordering.
Overall, the shop looks very interesting and promising, and I am considering placing an order in the future after doing a bit more research!
26 December 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Previously, our order volume surged, leading to insufficient supply and delayed shipping. We quickly adjusted and improved the situation, and shipping speed has now returned to normal, so this problem will not occur again.
Regarding customer service feedback, different customers may have different experiences with our service. We always respect the honest feedback of every user. Our customer service team will do its best to assist within the rules and capabilities, and we will continue to optimize the service experience. Thank you for your understanding and attention.
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Honestly, a waste of time and money
I was so excited when I ordered them. I waited and waited and waited for them to show up. I was getting really frustrated with how long it took them to get to me. I had missed my chance to wear them for what I bought them for.
The other day, I decided that I had some time to try them on. I tried multiple times, but they were so thick and so uncomfortable that as soon as I blinked my eye, they would fold and fall out.
I’ve worn contacts so many times with no issues. This is definitely not user error. Why will they not stay in my eyes?
25 December 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding our contact lenses, they are generally wearable and suitable for most people. However, some customers may encounter problems wearing them due to unsuitable lenses or other issues. In such cases, you can contact customer service for guidance and advice.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
With kind regards,
The Customer Service Team
Initial impressions failed to deliver!
I was greatly impressed with the beautiful packaging my products arrived in, definitely 5⭐️'s. The shipping time was average. I wanted to love the 3 pair of yearly contacts I ordered as I eagerly waited for their delivery (which was a little slow). The color of the contacts were pretty but not as realistic as contacts received thru other suppliers. My major complaints: The way they felt was ok but they looked cone shaped (like the tip of an egg). Lastly, the center didn't look right with my pupil. It was very large which left part of my eye uncovered. Looked very strange. The only way my pupil would be big enough to fill in the space was to be in less light so they would expand. I've never had that problem. It's a bummer that all 3 pairs were like that.. I definitely would not order here again.
18 December 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Regarding the items,the size of the items is fixed and cannot be specified.You can view the item details and choose the appropriate contact lenses.This situation might occur if you choose the wrong size contact lenses. We usually recommend that customers contact an optometrist for advice on choosing contact lenses before purchasing.
Regarding the shipping time, it varies with the destination countries. It also could be influenced by many uncontrollable factors, which cause delay.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you.
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
The Customer Service Team
SMM Prescott Arizona
Great selection of contacts both prescription and non prescription.
Colors are very nice. I ordered a couple of different green colors to see which one would enhance my already green eyes because I wanted them to look natural. I did find a color that was perfect. Package for the contacts were nicely done and products included. I do not think it is necessary to include a case with each contact one case with solution is enough. It is appreciated . Over all I am very pleased with BEAUEYE and will order again.
16 November 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕we will continue to maintain high-quality services.
I love them
I love them, they're the best contact lenses, they arrived in perfect condition.
16 December 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
Please don’t not order from this company
Please do not place an order with this company. Still have not received my order over 5 weeks now. I had to contact the company to enquire where my order was, 1st they said they cannot find the orde I placed, I sent them my order information. They responded it was out of stock and currently being made in their factory, and would I like to order something different. I responded I would like a full refund, they suggested I order something else to which I replied again I am requesting a full refund. If I wanted what was suggested I would have ordered it in the first place. If you cannot fulfill your orders please stop taking peoples money.
21 November 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Dear customer,
I'm so sorry to reply to you so lately.I'm so sorry for this trouble.
Because your order experienced an unusual delay, we wanted to compensate you for the inconvenience caused by the long wait and also to improve your experience. If you still wish to receive a refund, we completely respect your decision and will process it accordingly.
We understand your feelings and greatly appreciate your willingness to provide feedback so that we can continuously optimize our service processes. If you require further assistance, please feel free to contact us at any time, and we will do our best to assist you.
As for the response, our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.Our customer service email is service@beaueye.com.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating your order number here? Then we will inform our customer service to help you
If you have any other questions, please contact me.
Customer service will generally respond within 24 hours, please wait
With kind regards,
They were delivered in a timely fashion…
They were delivered in a timely fashion and they are beautiful.
13 December 2025
Unprompted review
Reply from BEAUEYE CONTACTS
Thank you very much for your love and support💕
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