Quick delivery of order, but one of the two items was missing from box. Have emailed the support centre but have yet to receive a response. Disappointing as this was my first order placed.
Company replied
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See what reviewers are saying
Beaut Flo were quick to process my order and used Royal Mail to deliver the package. This allowed me to arrange ‘pick up’ at the local PO in my town, in my own time. Laura Mercier products are often q... See more
My order didn’t arrive, however the customer service was absolutely amazing. I received prompt emails advising me that my issue was being looked into and I received a full refund. Thank you so much.... See more
I originally had an issue with a shampoo i bought off the website, the mechanical squirt was not working. I sent a message to customer service, not sure i would hear anything back. Ellie, emailed me s... See more
Company details
- #205 of 222 best companies in Beauty product supplier
- #81 of 87 best companies in Beauty supply store
- #72 of 79 best companies in Cosmetics and Perfumes Supplier
- #99 of 107 best companies in Hair product shop
- #232 of 254 best companies in Health and beauty shop
Written by the company
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Contact info
London, United Kingdom
- support@beautflo.com
- beautflo.com
3.9
Great
148 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Very well done
11 September 2025
I was sent the wrong product.I paid…
I was sent the wrong product.I paid £23.50 and received 100 ml.of the wrong scent I wanted pink peppercorn.Please rectify.
3 September 2025
Reply from Beaut Flo
Thank you for your feedback. We’re sorry to hear about your experience.
We always strive to get things right, but due to the high volume of orders our team dispatches daily, occasional human errors can occur.
We’ve already reached out to you regarding this and are currently waiting for your response.
Thank you for your understanding.
Kind regards,
Tom
Absolutely disgusted with the order
Absolutely disgusted with the order. Delivery box was damaged and had been taped up and also my order inside the boxes where damaged to. Would not recommend.
4 September 2025
Reply from Beaut Flo
Hey!
We’re very sorry to hear about your experience and the condition in which your order arrived.
We always package items safely and securely; however, from time to time, due to the high volume of parcels handled within the courier network, boxes can unfortunately become damaged in transit.
Please reach out to our customer service team, and we’ll be more than happy to assist you with resolving this.
Kind regards,
Tom
Excellent Customer Service
Spoke with Lilly from customer service who was very helpful & understanding, loved my product 🥰
29 August 2025
Unprompted review
Delivered very promptly
Delivered very promptly, great product, good price, thank you, will definitely purchase again
30 July 2025
Reply from Beaut Flo
Hi Ellen,
Thank you so much for your lovely feedback!
We're thrilled to hear you had a great experience with us — we can’t wait to welcome you back again soon.
Kind regards,
Elle
Hi I had a very disappointing…
Hi I had a very disappointing experience with Beaut Flo , I got 2 itens from them and I payed next day delivery and i didn’t receive anything , I will go travel tomorrow and not going to be able to get the items that I need. Very disappointed.
25 July 2025
Reply from Beaut Flo
Hey!
Thank you for sharing your feedback with us.
We sincerely apologise for the inconvenience caused. After reviewing your order, we can confirm that it was dispatched with next-day delivery; however, there was an unexpected delay during transit.
We have already contacted the courier to expedite the delivery and can confirm that your parcel was successfully delivered to the specified address.
If you have any further questions or concerns, please do not hesitate to reach out to us.
Kind regards,
CS
Received quickly and well packed
Received quickly and well packed. There was a small leak from one of the bottles unfortunately.
8 May 2025
Difficult to access site?
7 May 2025
Don’t bother using them!
Bought an item in stock and didn’t hear anything for over 2 weeks. To then be emailed that the product was out of stock and they would send me a refund. Offering 10% off my next order. Absolutely useless
3 April 2025
Unprompted review
Made order still not received parcel…
Made order still not received parcel was ment 2 come other day but now it's not still don't no when. This will be turning up rubbish service needed this for hoilday that why I ordered as said will come before I go rubbish service quick to take my money
5 September 2024
Unprompted review
2 months and nothing received
I made my order on 21st June so over 2 months ago - £40 worth and nothing received despite many emails chasing. Appalling. I needed these eyebrow pencils for my wedding in 10 days. Such a disappointment.
21 June 2024
Unprompted review
It’s been a week and have not recieved…
It’s been a week and have not recieved the Item it hasn’t been put on the Shop App either I have emailed today but will go to my Credit Card Company for a Refund
15 June 2024
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