BeautifectReviews 

168
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, promptness, and professional approach in resolving issues. Many people are impressed with the quality of the products, describing them as amazing, beautiful, and well worth the money, with some noting the luxurious feel and clear mirrors. The overall experience leads many to recommend the company and its products to others, expressing loyalty and a desire to purchase more items in the future. However, some customers also noted concerns regarding product quality, specifically mentioning issues with clasps cracking on cases, mirrors arriving chipped, or the magnetic mirror not adhering properly. A few other people also felt that the magnifying mirror was not strong enough or that the base of a product was unbalanced, causing it to fall backward.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, professional,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the superb quality of mirrors, cases,... See more

Staff

Customers had positive experiences with staff, consistently praising the amazing, warm, and beautiful service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue with one of the mirrors I bought from Beatifect and have been hugely impressed with how Emma in customer service dealt with it. She went above and beyond to understand the issue, invest... See more

Rated 5 out of 5 stars

Ordered the Glow Compact along with the Beautifect pouch in readiness for my foreign travels. Wow!! The compact is amazing. Lovely to look at and hold and the lighting is perfect for the whole face in... See more

Rated 5 out of 5 stars

Excellent quality and customer service but magnifying mirror not big enough or strong enough should be 10 not 5. Also it would of been nice to of had the base weighted slightly to balance the tilt of... See more

Rated 5 out of 5 stars

Great product and fantastic customer service As I tend to write reviews when I’m unimpressed with a company… time to do the opposite I’d been thinking about one of these lighted mirrors for a w... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(168)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mobile Dressing Room

I’m a stand up comedian and i frequently perform at venues without great dressing rooms. Having this box is like taking a dressing room with me.

It’s a luxurious item and makes getting ready in less than glamorous surroundings feel special … every time.

I love it. Especially with the tote bag that protects it.

25 December 2022
Unprompted review
Rated 5 out of 5 stars

Beautifect…A Great Investment.

I have always wanted the Beautifect cosmetic case. I’ve looked into others but Beautifect was the best for what I needed. I traveled to London in January and purchased my Beautifect Case at Harrods. It holds everything I need and it’s ORGANIZED in one place. The best thing about this is having a mirror with good lighting. The product is made with great quality and it is easy to just slip into your suitcase when traveling. ❤️ONE OF MY BEST FINDS THAT IS A GREAT INVESTMENT🥰

7 January 2023
Unprompted review
Rated 5 out of 5 stars

Exemplary products, exemplary customer service!

Beautifect is simply a wonderful brand. I was lucky enough to be gifted the box by my parents. I have several health conditions and, whenever I would need to get ready to go out, I’d have to carry all of my makeup/skincare etc to the other side of the house to the bathroom (usually multiple trips) - This frequently ended up in me being in too much pain to go out, or suffering a heart episode and becoming very unwell!
This beautiful little box means that I can sit on my bed or sofa and do my makeup comfortably. It holds so many products, it looks STUNNING, the light variations are super useful, the little magnetic magnifying mirror really helps when doing eye makeup, and the little tote bag to keep it in is super cute yet practical. I already have a list of other products I’d like to buy that go with my box and I can’t wait to purchase them.

On top of this, customer service is exemplary. They were polite, responsive and so helpful. Beautiful products, beautiful ethos and wonderful customer service. What could be better?!

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful beautifect box

Love my beautifect box, a gorgeous Eid gift from my wonderful husband. Can't wait to complete the collection!
Quality, packaging and presentation is amazing and that's even before you get to the product itself. It's perfect for storing the makeup and so useful for applying, the lighting is great.
Can't wait to explore new products from this amazing company

21 April 2023
Unprompted review
Rated 5 out of 5 stars

I'm totally obsessed with my new tools…

I'm totally obsessed with my new tools from beautifect! As a professional working makeup artist I have tried and tested many tools but I can tell you that their tweezers and blender are phenomenal. The tweezers are very percise and I was able to tweeze the smallest hairs without pulling the skin. I also love the blender and the fact that it comes with the pod to store it in, is genius !

26 March 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love my beautifect box

I absolutely love my beautifect box, it keeps me organised, and I can use it where anywhere I want. The service I received has been ace and I would highly recommend. Such a beautiful box.x. Upasna mua x

2 March 2023
Unprompted review
Rated 5 out of 5 stars

I love my Beautifect box

I love my Beautifect box. My other half is worn out hearing me go on about it every time I use it. I live in a house surrounded by trees, which is lovely, except that nowhere in my house has good natural light for doing my makeup. Beautifect solves that problem for me. I can sit anywhere in the house/home office and do my makeup. It's also great for travelling. The only downside is that I can't fit larger eyeshadow palettes in it, but I only use them on special occasions anyway. For everyday use, it's perfect.

23 February 2023
Unprompted review
Rated 5 out of 5 stars

Flawless base

The beauty blender and tweezers are perfect. I love how soft and easy to clean the beauty blender is and the tweezers grab every hair and is barely painful. The beauty blender makes putting foundation and cream products effortless!
Definitely recommend!

8 February 2023
Unprompted review
Rated 5 out of 5 stars

I have purchased the white Beautifect…

I have purchased the white Beautifect case and it is absolutely beautiful.
The design is super, especially with its fantastic lighting and the mirror, which can be positioned at various angles.
I will soon be purchasing the matching brush set.
May I also say that the Customer Service from Beautifect is absolutely amazing. The staff are so helpful and nothing is too much trouble.
Thank you again Beautifect.

7 February 2023
Unprompted review
Rated 5 out of 5 stars

An INCREDIBLE brand! X

I am finally happy I have found a brand that not only takes care of their products, but really takes care of their customers! I received my sponge and tweezers from Beautifect and was really impressed! My sponge came in it’s own pod, this is genius! The pod is designed to keep your sponge clean and great for storage, the small details that are normally overlooked, we’re amazing. My sponge was super soft and I loved how it was multi use, I was blown away with my sponge pod - it has holes in the back and bottom for hygiene purposes, once I’ve finished using my sponge (left it to dry) I could then store it back in my pod and not to mention it’s beautiful to look at so it’s sat on my makeup station.
I dread plucking my eyebrows and when I received my tweezers, they were meant to be pain free? They most definitely was! I’ve used them since I’ve got them, they’re my new favourite! They come in a high quality pouch for storage as well.
The customer service was amazing from this company, I’ve spoke to them via social media and they respond really fast, they’re so professional and lovely to talk to. They always support me on my socials and I just know they’re a great brand/team.
I will definitely be ordering more products very soon! X

11 January 2023
Unprompted review
Rated 5 out of 5 stars

A fantastic gift

Bought this item for my girlfriend for Christmas. She always had to get ready at her dressing table and could never get the right lighting so I thought this would be a great gift for her. She LOVES it! She now does her make up on the way to outings in the passenger seat saving her the 15/20 minutes at home & always with the perfect lighting (her words not mine!). A must buy for brownie points!!

25 December 2022
Unprompted review
Rated 5 out of 5 stars

High recommend!

Purchased the nude Beautifect box for my daughter with the tote.
My daughter is beyond happy with it!
Quality is amazing, super stylish and the lighting is brilliant, such a great product.
My daughters friends have all popped them on their birthday pressie list now too!
Customer service were so incredibly swift and helpful when I enquired about the Tote bag too.
I will be purchasing one for myself soon as my daughter will not let me anywhere near hers!
Thank you Beautifect!

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Elegant, Functional little Beauty

Ordered one box recently and fell in love immediately!

Ordering a second to be used for travel and office.

Thank you for creating such a beautiful product for our daily joy. It is so lovely just to look at it ❤️. Great quality & amazing design.

The shape and size fits perfectly in my rimowa carry on. Take up about 50% of the half side space with perfect thickness to close up the case.

Lighting is perfect.

The mirror can be adjusted at any angle to fit your need. That’s unique comparing with other product.

The case itself is simple, beautiful and elegant.

Thank you so much again for creating joy of life. It makes me happy looking at it and use it daily. Can’t wait to receive my second one to take to my office and take on with my for my next trip.

17 January 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Not only is this case a great concept and quality but the customer service is beyond great! I needed one in a short time frame and their customer service was so kind to ensure it expedited to the states by my date needed and they checked constantly to ensure I received it. And in fact, I got it faster than originally thought. Very nice and helpful customer service!

9 January 2023
Unprompted review
Rated 4 out of 5 stars

A great idea and keeps makeup…

A great idea and keeps makeup organised. I feel the exterior case may mark/scratch easily in time. Not sure plastic is the best option, hence not 5 stars. Is it worth the £300 price tag? It’s a nice concept but could be improved - for example the hinges seem quite stiff on opening. All in all I’m enjoying having my makeup all in one place and portable.

14 October 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!
The most beautiful make up box I have ever seen!
I got the Trio Nude set and its absolutely stunning , lighting is amazing love the touch screen and holds way more makeup than I expected! Real luxurious and study.
Everything is really well packaged and designed. Thank you for the lovely gift too!
Also the best customer service i have ever received- i order on Sunday and On Wednesday early afternoon the box arrived ..super fast delivery to Singapore!
Love it and thanks again!!

12 October 2022
Unprompted review
Rated 4 out of 5 stars

Very useful make up case with lights

Very good service from purchase to delivery very pleased with the item very handy with the lights and the mini mirror only one bugbear and that is the brushes don’t fit into the slots and would like a bigger magnifying mirror for people with sight problems other than that very pleased with my purchase and accessories and the brushes were excellent

22 August 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look