BEAUTYPRO Reviews 

58
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic selection of plant-based and vegan formulas, noting that these items bring a very noticeable and refreshing improvement to their skin. Many people highlight that incorporating these wonderful serums and sheet masks into a regular routine feels like enjoying a lovely spa treatment at home. Some people were dissatisfied with the overall quality and long-term durability of certain electronic skincare devices. Reviewers reported that specific light settings stopped functioning properly, internal batteries drained too fast, or wires broke shortly after the initial purchase.

What people talk about most

Product

Customers had positive experiences with product, noting that items like sheet masks and serums make a real... See more

Quality

Users describe ambiguous interactions with quality, as many reviewers express great satisfaction, reporting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The online order process is seamless and straightforward. Customer service is top notch. We had an issue due to customs protocols, yet the team at BeautyPro supported and ensured that the products... See more

Rated 5 out of 5 stars

Great products great service Quick to dispatch order. Very satisfied and definitely becoming a regular customer

Company replied

Rated 5 out of 5 stars

I really love Beauty Pro products, have bought for friends recently and they really happy with the product.

Rated 5 out of 5 stars

I think the products are really beautiful to use. I also love the way they are plant based and vegan ingredients too.


Company details

  1. Beauty supply store
  2. also in
  3. Beauty product supplier

Written by the company

We've been innovating and building our skincare brand over the last 10 years. Our mission is to help our community to achieve their skincare goals in a way that has the maximum impact on the skin and a minimal impact on the planet. All the while, adding a little luxury to your daily routine.


Contact info

4.0

Great

TrustScore 4 out of 5

58 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(58)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! I love their Foot & Callus mask, purchased one through a third party and unfortunately it had leaked, the third party company refused to help so I contacted BEAUTYPRO themselves to see if they could be of any assistance and was met with the best and most attentive customer service I could have asked for. Abbie instantly offered a resolution. Will definitely be purchasing directly from themselves from now on.

1 March 2023
Unprompted review
BEAUTYPRO logo

Reply from BEAUTYPRO

Hi Kathryn, thank you for your kind words. I am so glad we were able to resolve this for you. I will pass on your feedback to our team. Have a great day!

Rated 5 out of 5 stars

Rosacea sufferer feeling happy

I started using the retinol overnight serum and I can’t tell you how impressed I am with the product. I received it as part of a Christmas gift and I suffer from the skin condition rosacea so I was a little scared incase I got a reaction. The truth is I am now going foundation free and I am thrilled ! I love this product

25 December 2022
Unprompted review
BEAUTYPRO logo

Reply from BEAUTYPRO

Thank you so much for your kind review - I am so pleased to hear that our Retinol serum is performing well for you! We really appreciate your feedback

Rated 5 out of 5 stars

Sustainability-conscious brand

It is great to see a small company implement so many sustainability efforts. I love their serums and under-eye masks. I have also recently discovered their warming eye masks, these really helped me to get deeper sleep and relax after stressful days.

1 August 2022
Unprompted review
Rated 5 out of 5 stars

Lovely producs

I have been using this company for a few years now and am very happy with the products. There’s a lot to choose from, and the range is expanding. I particularly like face masks, and the serums. It’s very easy to place an order, pay and get delivered. Never had a problem yet.

14 November 2022
Unprompted review
Rated 5 out of 5 stars

I love Beautypro products

I love Beautypro products. Quality , price , choice amazing.Have a subscription with my day and night serums making sure I never run out of these fab products. I use and love lots of the products and buy clients and friends gifts from Beautypro

13 November 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

I was first introduced to Beauty Pro by receiving their warning eye mask in a beauty subscription box and I instantly fell in love! I ordered 3 boxes and have since purchased more from the brand. Their products are so good and affordable and they also have amazing ethics when it comes to sustainability and the environment. I highly recommend Beauty Pro!

11 November 2022
Unprompted review
BEAUTYPRO logo

Reply from BEAUTYPRO

Hi Lisa, thank you so much for your kind review. So glad you're enjoying our Warming Eye Masks and that you're pleased with our sustainability credentials - it is really important to us to do our bit where we can!

Rated 5 out of 5 stars

Incredible serums

I started using beauty pro serums around a year ago and they have completely changed my skin. From clearing up breakouts to giving it that extra glow all of their serums are incredible and there is one for everything I need. I can’t get enough of the face masks or their new warning eye mask 😍

9 November 2022
Unprompted review
BEAUTYPRO logo

Reply from BEAUTYPRO

Thank you Anna for your kind words! So pleased to hear that you're enjoying our serums.

Rated 1 out of 5 stars

A rude company

From a trade point of view. I am a small business owner and recently applied for a trade account with them. Upon placing the order I was contacted and ended up with the order being refunded. I had gotten a lot of excitement over giving the brand a try and feel that they should vet trade accounts before approving them. As it is they come across as a rude and abrupt company.

15 June 2020
Unprompted review
Rated 1 out of 5 stars

Foot and callus peel

I had a horrible and painful reaction to their foot and callus peel, which resulted in consulting my GP and medication. It took several weeks for the reaction to heal. I had never had a reaction to a product before, so wanted to talk to the company about the ingredients they use and their testing procedures. On contacting the company over two months ago about my experience I am still waiting for an adequate response. Poor customer care.

9 August 2019
Unprompted review

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