Beauty Sense Reviews 

Purchased three Vivier products from beauty sense, however none of the items had seals and one item was broke open at the top (and had leaked into the box). I immediately emailed the company, with pictures, and received the below response. Note that I live in a condo and parcels are delivered inside the building. I replied with that detail and have received no response. I’m still surprised at their approach to me as a customer. Horrible business practice, will never use this company again.

Hello Pamela,

Thank you for your email,

We are sorry to see that your Vivier: Hexam product arrived damaged. This is likely due to the harsh temperatures. Should you order from us in the future, you may kindly provide us with your order number, and we can ship your order with the option to sign upon delivery. This will ensure that the products are not exposed to the cold.

We regret to inform you that the Vivier: Hexam is currently out of stock, and we are unable to provide a replacement product at this time.

Additionally, kindly note that Vivier does not seal the boxes that contain their products.

We appreciate your business, and we greatly apologize for the inconvenience.

Please do not hesitate to contact us should you have any other questions or concerns.

Warm regards,

Amy
Beautysense.ca
1-855-922-3636

Got a moisturizer that expires in less than 8 months.

But the customer service was impeccable. They refund the product and I got to keep the moisturizer. So I have a great quality moisturizer for free for 8 months.

Customer service confirmed all their stock of this moisturizer had same expiration date. So they have a lack inventory's level speaking.

I give 4 stars because mistake can happens and I'll order again.

I placed my order two days before it shipped. I got an email on Tuesday confirming the shipment and it arrived on Thursday.
Products were authentic and packaged with care. I got a great deal on them from this site too! I read some unfavorable reviews which made me nervous but I'm happy to report a great experience!

Excellent customer service and fast shipping with great communication. I made a typo when entering my shipping address. Product went to the wrong place. They reshipped it for free. That's what I call great customer service!

Today I cut my hair with Sheeba. She’s a professional. I like this hairstyle so much and I will come back again. Thank you ❤️

i ordered a skinceuticals set , it cost me over $250.00.
The product is a knock off , bottles were completely different.
The smell of the Vitamin C serum was not the same
Have asked for full refund

Placed $200 order for five items.
They only shipped one. Contacted them they said order had shipped. Again explained only one package received with one item. They implied I was lying, as just said again my order had been shipped and received. They should have checked order weight with shipment weight. They didn't care and were not interested in solving it. I was just out my $150. Will not shop or recommend them. DO NOT RECOMMEND

I purchased a premium eye product that gave me a terrible rash. I was surprised that I had to pay to return even though there was a legitimate reason to do so. The fine print did say it was our responsibility so I asked them to do something. They provided me with an email providing a 15% discount. No exclusions were mentioned. They have not honoured this written confirmation and are claiming I cannot combine with their Tax exemption sale which they provide regularly. I have tried several times to get them to do the right thing as a customer. They fell very short, not seeing the forest for the trees and have now lost a long-time customer.

Ok. My item took nearly a month to arrive. Their refund policy only extends to 30 days after purchase date. This concerned me as it was fast approaching that date and I had still not received my order. Their support staff was blase in their attitude, quickly blaming the postal service for the delay. Luckily, my item arrived. However, the 3$ I saved buying the 95$ item at beautysense vs paying 99$ at my local spa ended up not being worth it at ALL, as the time I spent waiting for it to arrive meant I lost progress in my skin retinization. I wouldn't recommend this site, but it's fine.

Pro:
Pretty good products, cheap price compare to other stores, you get free sample.

Con:
Shipping time.

Great store , my favourite shop at the moment. Free shipping on every order how can you not shop here !! My order came super fast !!
Amazing I’m so pleased with this store and you should be too
Note. My order confirmation went to junk mail so check there first. And all orders come with tracking numbers and wonderful three samples with all my orders
Love love love
Thank you beauty sense 😊

They took my money and product never arrived.

First time ordering from beauty sense, I do have to say great experience. Got a bunch of fun samples and all my product neatly tucked in a small box. Very very very happy and will for sure be ordering my products from beauty sense from now on.
Thank you!!!

Great prices. Fantastic selection of Eminence products. Fast delivery. Highly recommend.

I have been looking for a great place to order high end products online (I am in Canada) and found BeautySense.ca they offer great brands (REAL products no worry that you are getting fake products ever!) and very reasonable prices. You can accumulate points and you receive discounts. They ship quickly, you receive confirmation emails and I have received free shipping on the orders I have placed. I highly highly recommend this company and if I ever have any issues I will update but so far my experiences have been five star.