BeautyWellness.ca Inc. Reviews 

536
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the fast shipping times, affordable pricing, and an impressive selection of beauty products. Shoppers appreciate how easy it is to place orders online while receiving regular, accurate updates on their packages. Buyers frequently describe the customer service as top-tier, noting that representatives go above and beyond to resolve issues. Though some customers experienced occasional delivery delays or tracking hiccups caused by postal carriers, support staff quickly intervened to assist. A few reviewers also mentioned minor disappointments regarding product details not matching expectations or items arriving with minor packaging flaws.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting great prices, unbeatable selection, and fast... See more

Order

Users describe positive interactions with order, highlighting seamless tracking, prompt shipping updates, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the lightning fast shipping and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting attentive support and... See more

Price

Customers consistently note positive experiences with price, highlighting that the pricing is unbeatable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and... See more

Company replied

Rated 5 out of 5 stars

I have been a customer for quite sometime. Great prices, great products, fast delivery and top notch customer service. I had a problem with a product and within an hour of contacting them through em... See more

Company replied

Rated 5 out of 5 stars

Products received in perfect condition and timely. I was disappointed with the red as it did not match the photo. When I emailed about it, they refunded me immediately and gave me extra points toward... See more

Company replied

Rated 5 out of 5 stars

Their service is absolutely fantastic. This family run business is customer oriented and they go above and beyond to make sure that the products you received are matched with expectations. They ha... See more

Company replied


Company details

  1. Health and beauty shop
  2. Beauty product supplier
  3. Beauty supply store
  4. Gift shop
  5. Hair product shop

Written by the company

BeautyWellness.ca offers leading brands in beauty & wellness products, at competitive prices, to customers across Canada. We strive to make our eCommerce business stand apart by delivering exceptional customer service. We aim to treat all customers, as we wish to be treated. We have about 2,000 products that range from cutting edge grooming tools and hair care products to spa day gifts and smart snacks.


Contact info

4.9

Excellent

TrustScore 5 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(536)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GREAT SALES EXPERIENCE

The sales person on the phone was very interested in my situation and did his absolute best to help me. He listened carefully and offered some great suggestions. It’s awesome when u actually get a sales person who cares.

15 April 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is really wonderful to hear. Our whole family really appreciates your support!

Rated 5 out of 5 stars

Excellent service

Excellent service. Excellent products. Excellent prices. We will shop again.

10 April 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Don't forget Excellent Customers! Thanks so much Jennifer!

Rated 5 out of 5 stars

Great service

This was my first experience and was absolutely great!! I had questions and I actually got a phone call back and follow up email with links to products which made my choice so easy. Alex was amazing!

3 April 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We are so happy that we were able to offer some assistance and help make your experience a good one!

Rated 5 out of 5 stars

Outstanding customer service.

I ordered some clippers and the product quality was excellent. The cost of the item was an excellent deal. The shipping could have been a disaster as there was a change in my plans, and I needed it rerouted to a different address, however the customer service with Alex was fantastic and fast. The package was successfully rerouted and delivered. Thanks again!

3 April 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We are so glad it worked out!

Rated 5 out of 5 stars

Awesome Experience

Awesome store; bright, clean, helpful staff, everything you hope for when shopping… I recommend them 110 percent!

15 February 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Wow! We thank you 110 percent!

Rated 5 out of 5 stars

Great Customer Services

I made my first online purchase at BeautyWellness.ca late at night. Obviously I didn’t enter my shipping address correctly. I contacted the customer service right the way and received reply the next business day. A day later, I got my package. I am really satisfied with the customer service and the level of care. Highly recommended.

1 April 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks so much for taking the time to share your experience Ning. We're happy that we could help!

Rated 5 out of 5 stars

HAPPY FIRST TIME BUYER

As a first time buyer I was a little nervous submitting my details. However, I had no problems. The delivery was prompt and when I phoned with Questions they were dealt with in a pleasant and serious manner.
I recommend this company.

26 March 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We're happy that we could help you out. Thanks for sharing.

Rated 5 out of 5 stars

Great experience, great pricing, highly recommend

Had such a great experience buying the first time that I ended up making a 2nd purchase. Both orders arrived within a few days. Reached out to customer service via email regarding what I thought was delayed delivery of the 2nd product but was not. Response was prompt and professional. Would not hesitate to buy again or recommend. Also, pricing was better than I could find anywhere else

20 March 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Tony, if you're happy, we're happy! We really appreciate your support.

Rated 5 out of 5 stars

Amazing Experience.

Amazing Experience.
Very happy to recommend your company to all my friends. Fast, excellent service, very helpful communication, fast delivery.
Five star review.

20 March 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That's great to hear Slavica! Thank you.

Rated 5 out of 5 stars

I could not of been happier with the…

I could not of been happier with the service and product. I was running into a few issues when purchasing on line ( my fault ) and when I called them direct Alex was nothing but helpful. Walked me through the purchase , checked me out, and even shot me a email message to let me know it was delivered. He knew I was in a bit of a time frame panic as I was buying for my wife birthday. Thanks again for everything. Shipping was also very quick.

Cheers
John

13 March 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We are truly super happy whenever we can help! Thanks for sharing John!

Rated 5 out of 5 stars

I'll be honest

I'll be honest, I was a little skeptical when I saw this company come up on Google when I searched for an Andis Trimmer, but I'm so glad that it did. After speaking with Alex on their chat platform, he answered all my questions and I felt comfortable enough to place an order. The trimmer received was exactly what I wanted, was a great price and I'd recommend Beauty Wellness to anyone looking to purchase these types of items. Thanks Alex for your help!

3 March 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

No, thank you Richard! We really appreciate your support!

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service. I needed to modify an order and Alex got back to me timely. I kept changing my mind and he was very patient and helpful. I definitely will buy from this shop again. I was recommended by a friend and it certainly was a good recommendation.

13 March 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Well, we're glad your friend gave the recommendation. :-) Thanks so much for sharing Holly!

Rated 5 out of 5 stars

Very happy with Alex at Beauty…

Very happy with Alex at Beauty Wellness, nothing compares to dealing with a knowledgeable live agent! Have ordered many times from Beauty Wellness and will continue to do so. Love this website!

6 March 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

You made our day Jacqueline! Thanks for sharing.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look