Beautywelt Reviews 

I have recently purchased from this site an Instytutum Vitamin C serum which unfortunately was not an original product( FAKE) .It has different color( white), odour and texture than the original Instytutum Vitamin C serum.The color of the original product has to be light with the yellowish tint not WHITE. I am using this serum already for 1 year, and know how it should be. Also lately I have discovered( to late) that this site is not an official partner of the Instytutum brand. I wrote few emails to Beautywelt team to express this issue and was ingnored completely. Also they did not provide an original certificate for this product, as I requested. Totally dissapointed in this company. No exsuses, refund or exchange was given, just ignorance .

Customs cost more than the product which I know for a fact should not be the case due to the value of the item received. Will not order from here again.

Very good prices and fast delivery of the products. Very happy with it

Update: after 2.5 weeks, contacting the customer service and sharing my experience online, I confirm that I habe recieved what I ordered.
It should not require such process to get your puechase delivered.
Updated to 2 stars

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I feel this company is a Scam. After 2 weeks they did not send the product. I wonder if I will manage to get my money back.

No issues with my order; it was deliver on time and the perfume was well packed.

Fast delivery, Reasonable price and amazing products.
Every experience on Beatywelt was perfect. I will definately make purchase on Beatywelt in the future.

The quickest delivery yet, I received my parcel in perfect condition and earlier than usual.

Ordered here because of the unbeatable price of the product I wanted. After waiting for 10 days I asked customer service what was going on and was told they expected the warehouse delivery in that or the following week. After waiting for three weeks in total I gave up and asked for my money back. Even this didn’t work without having to contact customer support yet again. This was my first and last order - cannot recommend!

My order has been delivered quickly to Czechia so I am happy with this e-shop. Thank you!

I apply it at night and it stays nicely till the next day. It’s been 3 nights that I‘m using it and I‘m very happy with it so far.

Top Shaver! Top Lieferzeit! Gerne wieder.

There was the zuii organic lipstick here that is sold out everywhere. I am so so so grateful they had it. They shipped it to my friend in Germany (I am from Canada) within days. Excellent service and products, quick shipping!

I ordered a perfume from this website on the 1st of July for my 3 year anniversary with my girlfriend. On the website it said that the shipment will take 1 to 4 days. However now it is the 15th of July, the order still hasn’t been shipped I’ve only received an automated email saying there’s an increase in the volume of orders and I have to wait for my order. I’ve emailed the company twice and didn’t get a single response, every time I call them they put me on hold and never pick up.

No shipment after order, and no answer from customer service. Should have checked Trustpilot before ordering - if not resolved the last option would be escalating to PayPal and my bank

Delivery took 2.5 weeks for the products mentioned as available on the official site. If you try to call them, better don't waste your time, it's impossible to get the support on the phone. Got my products when I already gave up and ordered in other shop (where it took just 2 days to deliver)

Waiting for my order to be delivered for more than 2 weeks now. No response to my emails. No status updates

The product arrived in good condition but unfortunately, the complimentary item (a sample perfume) offered on the website did not come. I contacted customer service but they said "Unfortunately, the complimentary items may have been no longer available. It is not possible for us to send the items afterwards." But I still see them offering of the same gift perfume on the website, which is very confusing for customers. I feel like the service team just didn't want to bother.

I made an order on May 16, the order was delayed and didnt get sent until 24th (8 days). I got an email to say it would be delivered on Monday. Then spontaneously the next day /Saturday, DHL attempted to deliver it & failed, saying the person didnt live there although my name is clearly printed on the door bell. After only one attempt the package got returned. I emailed to say please resend but instead Beautywelt replied you will get a refund AND THEN ONLY RETURNED PART OF THE PAYMENT!!! This was my first order and what a crap experience: A long wait time, I never got anything and I lost money!!! So many better websites you can use.

Fast delivery and good service but need some improves for support

I made a mistake by ordering from there before reading reviews on Trustpilot, as I see plenty of similar situations have happened to customers of Beautywelt.de. After I placed an order and money was taken from my account, I never heard back from them and of course haven't received my product. And as typical for scammers they do not reply to emails or calls. After waiting for more than 10 days, I canceled my order and will be escalating it with PayPal asking for my money back. It's impossible that such companies exist in the German market, and why hasn't anyone from the government shut them down entirely? NEVER AGAIN!