Beaverbrooks - Gateshead Metro Centre Reviews 

My Planet Ocean 600 lost its helium escape valve. The watch is under warranty until December this year. I took it into the Omega Boutique in the Metro Centre Gateshead. I was dealt with by a very nice guy called Ed. No drama, took all my details and told me possibly upto 23weeks. Then a week later confirmation it had arrived at the repairers and would be getting repaired under warranty. Two more weeks and it's back on my wrist 😁... And to make a great experience even better, Ed even resized my bracelet as it was a little big after loosing weight. Over all an amazing service from start to finish. Well done Ed 👍

Wonderful friendly service. Helped me find exactly what I was looking for.

Great experience,
Whilst purchasing another tudor watch from the team

Excellent service as always

Lovely shopping experience at Beaverbrooks in the Metrocentre.

I reserved my watch online and collected it the same day as it was in stock.

Harriet was lovely, she greeted us when we entered the store, offered us a hot or cold drink and showed us to a nice comfortable seating area where we were able to take our time looking over the watch.

Harriet gave us time to chat whilst she checked a few things with her colleague Rob and then explained the functions of the Chronograph and then adjusted the bracelet to the size of my wrist.

The whole buying experience was very easy and nice and relaxed.

Thank you Harriet and Rob for all your help.

The gentleman that served me was so polite and respectful. Nothing was too much for him. Excellent service at all times would definitely be back

Great customer service and product knowledge. Made to feel welcome from the start by the staff.

Pamela brought me a selection of rings to try and my perfect one was in her selection.

The welcome and service by Pamela nice environment.

Fantastic service great range

Very good experience. Served by a young lady who showed us a few products & we purchased a bracelet. Good positive attitude & good service

Really friendly and not pushy, lovely jewellery

Great service as always thank you

I've shopped quite a few times now at Beaverbrooks in the Metro Centre and every time the experience has been second to none! From the beginning of sale to the end, the attention to detail, product knowledge and then aftercare is amazing! Friendly and polite staff make the experience easy and stress free!

Great service, friendly and knowledgeable. Great value also

I visited the store looking for the perfect ring to sit next to my emerald ring holding my Mams ashes . Pamela looked after me , took my precious emerald ring to find its perfect partner ! She did !!!! Can’t thank this wonderful , caring member of staff enough! So thrilled with my beautiful new ring thanks to Pamela 🙏🥰

Very attentive sales person , who listens to what the client requested …..

The staff were very friendly, welcoming and professional. I was served by Abbie and she gave good advice and was very patient along with another female colleague. I couldn’t fault them. It is quite rare to get such good customer service

Amazing service from start to finish. Staff made me feel welcome as soon as I walked in the store. Robbie helped me with my purchase and was fantastic. Will definitely return.