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See what reviewers are saying
want to thank you for the personalized treatment, the quick responses to my questions, and the consideration you have shown me. Personalized service is a luxury nowadays that we don't usually appre... See more
Very fast shipping, and the books were in excellent condition, just like brand new. The only thing I would’ve improved was the packaging - the box was not really holding things within it, the side fla... See more
Company replied
Always great service from Mandy :) Quick delivery after ordering and any issues resolved without delay.
Company details
Written by the company
BEBC - Books for English provides English Language Teaching books and resources for universities, Colleges, Private Language Schools as well as teachers and students. We also supply Higher and Further educational resources for universities. (ELT, EFL, TEFL, TESOL, EAL) BEBC have over 48 years experience in the industry and supply books on behalf of publishers such as Oxford University Press, Cambridge University Press, Pearson, Macmillan & National Geographic Learning as well as UK based and European based publishers. BEBC supply material for all General English lessons and resources for exams such as IELTS/CAE/FCE to help with the IELTS/Advanced/First exams. We offer Worldwide delivery and very competitive discounts. Free online UK delivery for over 20 books ordered.
Contact info
Unit 4, Albion Close, BH12 3LL, Poole, United Kingdom
- 01202 715555
- elt@bebc.co.uk
- bebc.co.uk
4.5
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
I order a text book and delivery was very quick, I was very impressed with that.
25 January 2025
Reply from BEBC - The Bournemouth English Book Centre
Dear customer,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our customer service team.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Reply from BEBC - The Bournemouth English Book Centre
Dear Elizabeth,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our customer service team.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Excellent customer service!
29 January 2025
Reply from BEBC - The Bournemouth English Book Centre
Dear Barbara,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our customer service team.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Excellent customer service—friendly
Excellent customer service—friendly, prompt, and helpful! Super easy usable website.The packaging was secure and thoughtful, ensuring my item arrived in perfect condition. Delivery was fast and hassle-free. Very happy with the entire experience—highly recommend!
27 January 2025
Reply from BEBC - The Bournemouth English Book Centre
Dear Mr Haji,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our customer service team.
We really appreciate your kind words on our website and the packaging too.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Very efficient service!
21 January 2025
Reply from BEBC - The Bournemouth English Book Centre
Dear Martin,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our customer service team.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Prompt service
I was impressed by the prompt service as my order was delivered much quicker than expected.
20 January 2025
Reply from BEBC - The Bournemouth English Book Centre
Dear Anne,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our customer service team.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Excellent service
Excellent service. The book I ordered arrived very quickly, and the after sales service was also very good - efficient, friendly and very helpful.
22 January 2025
Reply from BEBC - The Bournemouth English Book Centre
Dear Vicki,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our customer service team. Your kind words are appreciated by the whole team.
Your feedback is also vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Excellent site
Excellent site. Beautifully packaged. Prompt delivery. Would shop here again
15 January 2025
Reply from BEBC - The Bournemouth English Book Centre
Dear Amy,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you like our website, received quick and prompt delivery, the package was well packed and that you would shop at BEBC again.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Would recommend
Items as described with prompt delivery. Very happy with service & would recommend.
2 January 2025
Reply from BEBC - The Bournemouth English Book Centre
Dear Sasha,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our customer service team.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Super fast delivery, excellent service
Super fast delivery. Got exactly what we wanted. Excellent service from independent business. Well done.
9 January 2025
Reply from BEBC - The Bournemouth English Book Centre
Dear Antonia,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our customer service team and your kind words are really appreciated.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Have a lovely day and thanks again
The BEBC Team
Flawless service and really speedy…
Flawless service and really speedy delivery of Swedish language books.
Will definitely use again! :)
8 January 2025
Reply from BEBC - The Bournemouth English Book Centre
Dear Veronica,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and flawless service and appreciate your thoughtful words.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Reply from BEBC - The Bournemouth English Book Centre
Dear Ben,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are very happy to offer you great service and efficient delivery and we really value your partnership and business from The London School of English.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your continued purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Ordering was❤️ quick and easy and…
Ordering was❤️ quick and easy and postage prices are reasonable
30 December 2024
Order was prompt
Order was prompt, complete and Mandy was extremely helpful, as always.
3 December 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear DCU,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our customer service team and especially, Mandy, who is the Head of our Customer Service team.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Reply from BEBC - The Bournemouth English Book Centre
Hi Irina,
Sorry to hear that the website was down when you looked to purchase.
We had some aesthetical changes being made over the Christmas period and it should not have only been down for more than 10 minutes so we do apologise for this and sorry it ruined your experience.
We hope your orders from BEBC have been ok since and we aim to improve every area of the business on a weekly basis.
Thank you again
The BEBC team
Excellent customer experience
BEBC had the text book I needed, despatched it promptly and kept me well informed in their comms. I’d definitely use them again.
11 December 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Chris,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our customer service team.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
the goods were naive
the goods were naive, they sent them quickly. The packaging was bad, it was raining, the packaging got wet and the books fell out.
22 November 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Olga,
Thank you so much for taking the time to leave us a 4 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are sorry that you had an issue with packaging and sometimes, the weather can play havoc on the couriers and the ability to keep the packaging dry. We are sorry that you experienced this.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
I requested an English/Spanish edition…
I requested an English/Spanish edition of these two books and was assured (by phone) that this was what I was buying. However, you sent me the ‘international’ editions .. Spanish only.
Also- one book arrived damaged … a hole through the back cover and back pages … which I have had to repair!
26 November 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Michael,
Thank you so much for taking the time to leave us a 3 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are sorry that there were issues with the books and I hope our customer service team rectified this issue for you.
Sometimes, as a third party supplier, purchasing books from all over the world, books can have issues with printing and transit getting to the UK.
Also the editions are confusing with so many components available so we do apologise for the difficult experience you had from BEBC.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
The swiftness of the replies
The swiftness of the replies. we always get what we need practically in no time. Thank you to Nick, Mandy, Lorraine and everybody else at BEBC
21 November 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Alejandro,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are happy that you received quick delivery and good communication from our team. We really value your business and support.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Reply from BEBC - The Bournemouth English Book Centre
Dear Maggie,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
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