Bedroomfurniturediscounts Reviews 2,697

ordered bedroom set with white glove service. unresolved after 7 months, 4 delivery/service visits, dozens of phone calls with customer service, and countless hours seeking resolution. Bed makes lots and lots of banging noises when used. probably still assembled incorrectly. biggest retail regret of my life.

This has been by far the worst furniture purchasing experience I’ve ever had. Emma Mason and this website one and the same company.

I ordered a bedroom set that was supposed to be delivered in September, but the order arrived partially and with missing items. The pieces that did arrive had scratches and dents, and during delivery the delivery crew scratched my floors. Unfortunately, I noticed the damage only after they left (and after I had tipped them).

What followed was months of frustration. After waiting over a month for replacements, the next shipment arrived damaged again and with the wrong item. Another long wait followed, and the order was still incomplete — the nightstand was missing.

Eventually the nightstand arrived completely damaged, so we sent it back. The company assured us a replacement would arrive within a couple of weeks, but after waiting another month nothing happened.

At that point I opened a credit card dispute, and only then did the company reach out saying they couldn’t send the replacement unless I closed the dispute — which suggests they hadn’t even reordered the item yet after all that time.

The worst part is the countless hours of emails and back-and-forth I had to spend dealing with this mess. It has been an incredible waste of time and energy.

I closed the dispute three weeks ago, but the company still has not issued a refund and the order remains unresolved after many months.

This is my first escalation, and if the issue is not resolved soon I will pursue legal action.

I strongly recommend avoiding this company unless you want to wait months, receive damaged furniture, and spend endless time chasing customer service.

The bedroom set I got was nothing like the description online. Mis-colored pieces, unstable connections, inoperable drawers, overall very poor quality. And their easy returns...not so much. They want 30% of the payment plus 300% of the freight cost to take it back even though it doesn't match the description and all the other issues. Go anywhere besides here!

This has been, without question, the worst purchasing experience of my life.

I ordered a $3,338 bedroom set from Bedroom Furniture Discounts (fulfilled by Emma Mason). When the furniture was delivered, black mold was discovered inside the wood, exposed when a bed slat broke during assembly. The delivery crew immediately advised me to refuse the delivery, which I did. The furniture never entered my home. I documented everything with photos.

Since then, I’ve made 10 phone calls trying to get a full refund for a hazardous, contaminated product that I never accepted. Instead of taking responsibility, this company has:

Refused to refund me

Offered no explanation for how mold ended up inside the wood

Refused to disclose how materials are stored or inspected

Tried to force me to accept a replacement without any assurance it would be mold-free

When I demanded a full refund, they told me they would deduct a 30% fee plus shipping and handling per their "policy." Apparently, there’s a policy for penalizing customers—but no policy against sending mold-infested furniture into people’s homes.

Let that sink in.

They are selling defective, possibly dangerous products, and then punishing the customer for their own failure.

Do not trust this company with your home, your health, or your money.
If you value basic safety, clean air, or ethical business practices, go anywhere else.

Beware—this company is a scam. They will send you broken furniture and then hit you with over $700 in shipping fees if you refuse delivery of their damaged goods. When you show them clear photos of cracks, they’ll dismiss it, claiming the furniture isn’t broken. Even if the cracks are sharp enough to cut, they’ll insist it’s “normal for stone,” waving around a laughable brochure (which looks like it was made by a 5th grader) as “proof.” This is all part of their con. Don’t waste your money on this dishonest business. Avoid at all costs!

Sydney on chat was amazing. Answered all my questions quickly. I'll be interested to see if all ships ok without damage and arrives on time. But she was great!

Greg helped me resolve my issue quickly and was very responsive! Great customer service.

Sean did a great job helping us get our order fixed after I mistakenly got the wrong size.

Cancelled order with no warning and now I won’t have the furniture for my event.

Furniture was great-exactly as advertised and shipping was within the 6 weeks delivery window, also as advertised.

Sydney was very helpful

It was very easy to place the order with Bedroomfurniturediscoubts.com. Greg was the customer service rep who was very courteous and patient. Now waiting for delivery.

Sean was great help ordering the Chairs, excellent service for us
Thanks!

Sydney was extremely patient with us today, showing us different Furnitures and suggesting alternatives. In the end, we selected one of her choices which we liked.

Rep was quick and fantastic at answering my questions.

Greg was super helpful and answered all of my questions. He was extremely professional and friendly, too.

Walter helped me alot. Wry nice to deal with and prompt with answers. Thanks

Kate went above and beyond to help me get exactly what I wanted at a great price. She worked with me for two hours on a chat and done a spectacular job.

Great job by Kate fast knows her job thanks to Late I got what I wanted

I spent at least a couple hours ordering furniture today. Sean was very patient, helpful and called me back exactly when he said he would. Looking forward to the delivery.