Angelica’s communications volume is 10/10 The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my childr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about However, it was expertly sited without any fuss or damage. I must applaud the... See more
Company replied
This was the easiest and best purchase ever! Brought on the Saturday at the Home Show, delivered on the Sunday from another region and the old mattress taken away as well. Price was better than othe... See more
Company replied
The bed is exactly as expected. Medium firm for back support. A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised de... See more
Company details
Written by the company
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Contact info
5 Gloucester Park Road, 1061, Auckland, New Zealand
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.4
Excellent
641 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear communication regarding delivery
Clear communication regarding delivery, website was clear about products.
14 February 2025
Reply from Beds4U New Zealand
Hi Frances,
Thank you for your feedback! We’re glad to hear that our communication and website made your experience easy and clear. If you need anything else or have any questions in the future, feel free to reach out. We're always happy to help!
Regards
Beds4U Team
Great service and communication along…
Great service and communication along the way. Free delivery that was on time.
10 March 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Sarah,
Thank you for your wonderful feedback! 😊 We're glad you had a smooth experience with our service and on-time free delivery. Enjoy your new bed! 🛏️💙
Regards
Beds4U Team
Customer Service
Happy with the price and free shipping. I was notified through each step of the shipping, and the man at the counter was nice. He helped load the bed base onto the car without trouble. Overall, happy with my experience with Beds4U, got a great quality bed base and had no issues.
17 February 2025
Reply from Beds4U New Zealand
Hi Kaitlyn,
Thank you for your kind words! 😊 We're so glad you had a smooth experience and that our team could assist you with loading your bed base. Enjoy your new bed, and we appreciate you choosing Beds4U! 🛏️🚚
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Mark,
Thank you for your feedback! We're thrilled to hear that your order arrived on time and that communication was spot on. If you need anything else, feel free to reach out! 😊
Regards
Beds4U Team
Easy online purchase
Easy online purchase, easy deliver, the bed is amazing and I’m one happy customer
8 February 2025
Reply from Beds4U New Zealand
Hi there,
Thank you for your wonderful feedback! 😊 We're thrilled to hear that your online purchase and delivery were smooth and that you're loving your new bed. Enjoy your amazing sleep! 💤✨
Regards
Beds4U Team
Space for the dogs too now.
Went into the Masterton store to find our new Super King bed. The staff were very helpful. Gave us plenty of information to choose the right bed for us. No pressure. The bed was delivered 2 weeks later. The bed itself is very good, and I just love my new cool gel pillow! I would recommend them to friends and family for sure.
17 January 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Elidh,
Thank you for sharing your experience! 😊 We're so glad to hear that our Masterton team helped you find the perfect Super King bed without any pressure. Enjoy your new bed and cool gel pillow! 🛏️✨ We truly appreciate your recommendation.
Regards
Beds4U Team
Worst experience I have ever had
Worst experience I have ever had - would certainly never use again or recommend. Had email about delivery had no response - phoned to be told I cant pick up I must have delivered - delivery folk refused to leave on my porch so i had to leave work to open house for them and then they just dumped it and left - i had to get a friend to help me move it and put together as too large for one person. Most unhelpful company and the worst bit - my medium bed is hard as hell
21 January 2025
Reply from Beds4U New Zealand
Hi Aretha,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. This is not the standard of service we aim to provide.
We would like the opportunity to make this right. Please contact our customer service team at [phone/email] so we can discuss a solution, including any delivery or product concerns you have.
Thank you for your feedback, and we hope to resolve this to your satisfaction.
Kind regards,
The Beds4U Team
Easy to deal with
Easy to deal with - good products and very satisfied. Would use again
31 December 2024
Reply from Beds4U New Zealand
Hi Sandra,
Thank you for your kind words! 😊 We're delighted to hear you found the process easy and are satisfied with our products. We look forward to helping you again in the future. Enjoy your new bed! 🛏️✨
Regards
Beds4U Team
So easy to buy online and the staff were very professional staff…
So easy to buy online and the staff were great. The original order was out of stock so they gave me an upgrade free of cost. Delivery driver was professional and courteous. No hesitation recommending this company to others
3 January 2025
Reply from Beds4U New Zealand
Hi Mikael,
Thank you for your wonderful feedback! 😊 We're so glad to hear you had a seamless online shopping experience. It's great to know our team and delivery driver provided excellent service. We truly appreciate your recommendation and look forward to assisting you again in the future! 🛏️✨
Regards
Beds4U Team
Would buy again, did buy again
Fast delivery to store and flexible pick up. Good value and quality. Bought single bed and decided to get a queen as spare bed after. Will buy another single when little is out of toddler crib
26 December 2024
Reply from Beds4U New Zealand
Hi Natasha,
Thank you for your great feedback! 😊 We're so glad to hear that you were happy with the delivery, flexibility, and the quality of your beds. If you need any help when it’s time for the toddler bed, just let us know. Enjoy your new beds! 🛏️✨
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Stephanie,
You're very welcome! 😊 We're so glad to have met your expectations and made your experience a positive one. If there's anything else we can help with, don't hesitate to reach out. Happy sleeping! 🛏️✨
Regards
Beds4U Team
Great experience
Great experience, very easy to deal with. The people I dealt with were reassuring. It was easy to manage, pay online and pick up items. The follow up support was exceptional. Mattresses are good, one is great the other is not what we expected we thought it was going to be softer.
21 December 2024
Reply from Beds4U New Zealand
Hi Ronald,
Thank you for your feedback! We're glad to hear that your experience was easy and reassuring, and that the online payment and pickup process went smoothly. Please don't hesitate to reach out to us if you'd like assistance with an exchange or finding a better fit. We're here to help! 😊🛏️
Regards
Beds4U Team
Engagement with Beds4U
Initial contact to make purchase and then to arrange delivery was excellent.
Contact with Delivery Team - appreciated the call prior and friendly and very helpful support at drop-off.
17 December 2024
Reply from Beds4U New Zealand
Hi Judith,
Thank you for sharing your positive experience! We're so glad to hear that your initial contact and purchase process went smoothly, and that the delivery team kept you well-informed with a helpful call and friendly service. We’re committed to providing excellent service every step of the way, and it’s great to know you felt supported throughout. Enjoy your new purchase! 😊🛏️🚚
Regards
Beds4U Team
i ordered my bed online with just a pic…
i ordered my bed online with just a pic & a price. I then went into store just before xmas & discovered when the bed would be delivered. I am so happy with the delivery & the bed. It is comfortable & was easy to put together.
16 December 2024
Reply from Beds4U New Zealand
Hi Ingrid,
Thank you for sharing your experience! We're so glad to hear that ordering your bed online was easy and that the in-store team provided helpful information about delivery. It’s wonderful to know you’re happy with your comfortable new bed and found it easy to assemble. Wishing you many restful nights ahead! 😊🛏️
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi there,
Thank you for your feedback! We're delighted to hear you experienced prompt service. If there’s anything else we can assist you with, don’t hesitate to reach out. Enjoy your new bed! 😊🛏️
Regards
Beds4U Team
I was kept up to date with delays in my…
I was kept up to date with delays in my order delivery and I appreciated the phone calls from both staff and the delivery man about when my bed was going to be delivered. Amazing service, thank you!
18 November 2024
Reply from Beds4U New Zealand
Hi Amy,
Thank you for your kind words! We’re glad to hear you appreciated the communication and updates about your delivery. Keeping our customers informed is a priority, and we’re thrilled you found the service amazing. Enjoy your new bed, and let us know if there’s anything else we can assist you with! 😊🛏️
Regards
Beds4U Team
Customer service
Was just horrible customer service trying to sort a bed that was ordered online a long miscommunication made things very difficult, I do thank Davey for his help through this though as he managed to solve and issue that went on for weeks
18 November 2024
Reply from Beds4U New Zealand
Hi Kate,
Thank you for sharing your experience with us. We sincerely apologize for the challenges and miscommunication you faced while sorting out your online bed order. This is not the level of service we aim to provide, and we appreciate your patience during the process.
We’re glad to hear that Davey was able to resolve the issue for you. We’ll make sure to pass along your kind words to him, as he truly values ensuring our customers are taken care of.
Your feedback is important to us, and we’ll use it to improve and ensure better experiences moving forward. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
The Beds4U Team
Reply from Beds4U New Zealand
Hi Brenda,
Thank you for your kind words! We’re thrilled to hear that our delivery team provided you with such helpful and friendly service. 😊
We’ll be sure to pass on your feedback to the team. If there’s anything else we can assist you with, don’t hesitate to reach out. Enjoy your new purchase! 🛌✨
Warm regards,
The Beds4U Team
Great Queen Bed on a Budget
Great communication delivered when they said it was I haven't slept on the bed as I brought for the spare room
19 November 2024
Reply from Beds4U New Zealand
Hi Craig,
Thank you for your feedback! We’re glad to hear you had a great experience with our communication and timely delivery. 😊 While the bed is for your spare room, we hope it brings comfort to anyone who uses it!
If you ever need assistance or have questions in the future, we’re here to help. Thank you for choosing Beds4U! 🛌✨
Warm regards,
The Beds4U Team
Great service
Great service, responsive and helpful. Great quality beds:)
27 November 2024
Unprompted review
Reply from Beds4U New Zealand
Hi Annette,
Thank you for your kind feedback! 🌟 We're thrilled to hear you appreciated our service and the quality of our beds. Wishing you many nights of comfortable, restful sleep! 😊🛏️
Regards
Beds4U Team
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