Angelica’s communications volume is 10/10 The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my childr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about However, it was expertly sited without any fuss or damage. I must applaud the... See more
Company replied
This was the easiest and best purchase ever! Brought on the Saturday at the Home Show, delivered on the Sunday from another region and the old mattress taken away as well. Price was better than othe... See more
Company replied
The bed is exactly as expected. Medium firm for back support. A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised de... See more
Company details
Written by the company
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Contact info
5 Gloucester Park Road, 1061, Auckland, New Zealand
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.4
Excellent
641 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Prompt service and communication
Prompt service and communication. Bed arrived quickly and was just what we needed.
26 August 2024
Reply from Beds4U New Zealand
Hi Rachelle,
Thank you for your feedback! We're happy to hear that our prompt service and communication met your expectations and that the bed arrived quickly. It’s great to know it was just what you needed. If you need anything else, we're here to assist! Enjoy your new bed :)
Regards
Beds4U Team
Just quite and easy.
14 August 2024
Reply from Beds4U New Zealand
Hi Diane,
Thank you for your feedback! We’re glad to hear that your experience was quick and easy. We appreciate your support!
Regards
Beds4U Team
We found a Bed 4 us
11 August 2024
Reply from Beds4U New Zealand
Hi Ah-Kew,
Thank you for sharing! We're glad you found the perfect bed for you at Beds4U! Enjoy your new bed! 😊
Regards
Beds4U Team
Website easy to navigate through to…
Website easy to navigate through to purchase, my son loves his new bed
4 August 2024
Reply from Beds4U New Zealand
Hi Alison,
Thank you for your feedback! We're glad to hear that the website was easy to navigate and that your son loves his new bed. Enjoy the new bed!
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Sandra,
Thank you for your feedback! We're glad to hear that the communication was consistent throughout the process. Enjoy your new bed!
Regards
Beds4U Team
Fantastic service and follow through on…
Fantastic service and follow through on delivery. Great product too!
27 July 2024
Reply from Beds4U New Zealand
Hi Lee,
Thank you for your kind words! We're delighted to hear that you had fantastic service and a smooth delivery experience. Enjoy your new bed!
Regards
Beds4U Team
The bed was delivered and from the…
The bed was delivered and from the first night it bliss. Sleeping so well. The delivery guys were great.
26 July 2024
Reply from Beds4U New Zealand
Hi Cheryl,
Thank you for sharing your experience! We're thrilled and great to hear that our delivery team provided excellent service. Enjoy your blissful sleep!
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi there,
Thank you for your feedback! We're glad to hear you're enjoying the great quality and comfort of your purchase. Enjoy your new bed :)
Regards
Beds4U Team
Purchased 3 beds within 2 weeks
We purchased our own home and wanted new beds due to the good reviews and a NZ company I chose Beds4u
I purchased a king, queen and double and they are good quality well priced and the service was fantastic from ordering on line to the delivery
Have recommended to family and friends
4 July 2024
Reply from Beds4U New Zealand
Hi Jo,
Thank you for choosing Beds4U for your new home! Your recommendation to family and friends means a lot to us. Congratulations on your new home!
Regards
Beds4U Team
Great customer service
Fast, responsive customer service and a bed delivered when they said.
29 June 2024
Reply from Beds4U New Zealand
Hi Fiona,
Thank you for your feedback! We're glad to hear that you had a great experience at ours. We appreciate your support!
Regards
Beds4U Team
value for money
value for money. the customer service team arranged for delivery at our preferred date and time. Special thanks for that
3 July 2024
Reply from Beds4U New Zealand
Hi Dev,
Thank you for your feedback! We're glad you found value in our sevice. We appreciate your kind words and are always here to help!
Enjoy your new bed!
Best regards,
The Beds4U Team
Reply from Beds4U New Zealand
Hi Sonia,
Thank you for your feedback! We're thrilled to hear that you received wonderful service. We look forward to serving you again in the future.
Best regards,
The Beds4U Team
Awesome customer service
Easy to deal with and very efficient. From the gentleman that helped us in the stire to the delivery guys... They were polite and made our experience a positive one.
24 June 2024
Reply from Beds4U New Zealand
Hi Mariana,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. If you need any further assistance, please feel free to reach out.
Best regards,
The Beds4U Team
The ordering process online was easy
The ordering process online was easy. There was a problem that arose and after a few emails and phone calls it was sorted with no problems. When going into the store the staff were friendly and helpful.
23 June 2024
Reply from Beds4U New Zealand
Hi Debra,
Thank you for your feedback! We're glad to hear that the shopping experience is smooth and easy for you. Our team strives to provide friendly and helpful service both online and in-store. If you need any further assistance, please don't hesitate to reach out.
Best regards,
The Beds4U Team
I received the wrong mattress
I received the wrong mattress. I tried two different ones and got the soft mattress. I didn't want springs it had to be light so I can tuck sheet and blankets in and SOFT. What I got delivered was a heavy bed so no making the bed, and hard so I wake feeling bruised, and yes it has spring. But the real kick in the pants is, it's not NZ made.
24 June 2024
Unprompted review
Reply from Beds4U New Zealand
Hi Judith,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
When you visited our store for the first time, there was no mention of a preference for a foam mattress, or a New Zealand Made required. Our sales consultant provided all relevant information on the mattress which you liked, to which you agreed. You wanted the floor model on an “as is” basis, which is why we provided it to you.
We always strive to provide the best service to our customers and have tried our utmost to assist you. Unfortunately, On your second visit, you declined to wait the two weeks needed for a new soft mattress to be made, as we had discussed on 8th of July.
We value your business and regret any inconvenience caused. Please reach out to us directly if there's anything further we can do to assist you.
Regards
Beds4U Team
Take your money and don't care
Would be nice if we actually received the bed we have paid for, 3 weeks since payment and still no bed!!
3 June 2024
Reply from Beds4U New Zealand
Hi Leah,
I’m sorry to hear about the delay with your bed delivery and understand how frustrating this must be. We've called, however no further contact was received to arrange delivery.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We will try to get this sorted for you as soon as possible.
Best regards,
The Beds4U Team 🛏️
Great service!
1 June 2024
Reply from Beds4U New Zealand
Hi Amy,
Thank you for your feedback! We're glad to hear that you had a great service experience with us. If you have any more questions or need further assistance, please feel free to reach out. Enjoy your purchase, and thank you for choosing Beds4U!
Best regards,
The Beds4U Team 🛏️😊
I love beds 4u they are so awesum they…
I love beds 4u they are so awesum they have a layby system if you choose to layby instead of finance i had natasha shes lovely i wanted decent bed for my grandaughter had trouble finding right shop right price friendly online staff my son and his wife bought bed from beds 4 u they said they were lovely and helpful so i went to them and never looked back best ever buy and i will be buying my next one soon beds ,4 u best place to go you wont regret it flexible prices payment options and incredible staff like natasha
Thank you beds 4 u
11 June 2024
Unprompted review
Reply from Beds4U New Zealand
Hi Natalia,
Thank you for your enthusiastic feedback! We’re thrilled to hear that you had such a positive experience with Beds4U and our layby system. It’s wonderful to know that Natasha provided lovely and helpful service. We appreciate your trust :)
We look forward to assisting you with your next purchase. If you have any more questions or need further assistance, please feel free to reach out.
Thank you for choosing Beds4U!
Best regards,
The Beds4U Team 🛏️😊
AWESOME SERVICE
I appreciated the help, advice and all round experience from the team in palmerston north
28 May 2024
Reply from Beds4U New Zealand
Hi Chrissy,
Thank you for your feedback! We’re pleased to hear that you appreciated the help, advice, and overall experience with our team in Palmerston North. Your satisfaction is our priority, and it’s great to know we met your expectations. If you have any more questions or need further assistance, please feel free to reach out.
Best regards,
The Beds4U Team 🛏️😊
Reply from Beds4U New Zealand
Hi Jen,
Thank you for your feedback! We’re glad to hear that you appreciated the excellent communication regarding your order status and the detailed information and photos of our products. We strive to keep our customers well-informed and satisfied. If you have any more questions or need further assistance, please feel free to reach out.
Best regards,
The Beds4U Team 🛏️😊
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