Beeline Taxis Reviews 27

Not very nice experience yesterday with Beeline. We ordered a fixed rate car pick up from Heathrow. It turned out that the fee was not fixed after all and the company doesn’t really make their pricing policy transparent. They claimed that since we landed, we had only one hour covered to get to the car. With all the plane taxing and luggage collection it took us 1.5hrs yesterday evening to get to car, from the landing moment. We thought that Beeline price premium vs bolt / Uber would cover such things - turned out not and we were billed for excess time waiting by the driver. That would be fine if it was clearly known to us in advance - there is no point to advertise it as “fixed” rate fee. Switching to competitor from now on for these things to make a point.

Used this company for years, of late something has changed; to a person they are unfailingly rude, difficult and unfriendly; ... walking would be a better option than having to deal with these clowns.

I'm not sure what has happened to Beeline. I was a huge fan and loyal customer until my last interaction. I think the app that they are using is unreliable at best. I attempted to book a taxi from the airport on the app, and there seemed to be a bug in the app preventing me from scheduling the correct time. I did not complete the booking (there was not a specific 'complete booking' button offered, but i exited the app). I immediately called and booked a taxi on the phone with the same info i used on the app. A booking appeared in the app -- only ONE booking. On the day, i still had only one booking in the app. My taxi showed up at the airport and i took it. Later I got a call that another taxi had showed up. I spoke to a person who was quite rude and told me that i had to pay for both taxis. Actually, if the person had been less rude and more understanding, i was prepared to offer half the fare as compensation for the issue and i would have still been happy to be a customer, but due to the rudeness, I'm done with Beeline. I'm a pretty understanding person and don't usually leave bad reviews, but they don't even offer to meet people halfway... and their app is terrible. I'm sure Beeline will offer a rebuttal comment, but I would say that at the very least, you should stay away from the app.

Booked & paid for a taxi at 5pm tonight so my son could get home safely from Sevenoaks at 11pm tonight. Beeline took my money and then cancelled the taxi at 10.15pm this evening. No route home for my son and he is now trying to find somewhere to sleep tonight. On top of that Beeline now tell us that they will refund our money in 3-5 days!! Avoid this company. Shocking

Driver parked on my driveway and refused to move. Called their office to report and the manager put the phone down!!!! Do not use them at all!!!They are extremely rude from the driver to the manager! There are many other friendly cab companies out there in Sevenoaks.

Lack of responsability, neglect, unprofessional attitude. Firstly, on the 14/11/2022, around 18:51pm I booked a taxi for the next day, at 04:20am and everything went smoothly. After 1 hour and a half I noticed that I did not received a text mesage or email or someting like acknowledgement of my booking. I phoned the company, everything sorted, I received 4 emails confirmations. Next day, 04:20 no one turned up, I had to take my car to be able to catch the train. Around 04:28 I received an automatic email saying that the driver was there. This is a way of cover up the unprofessionalism and ignorance. As a foreigner I felt helpless to do something and I can think something else. However to conclude, a massive disdain for BEELINE TAXI SEVENOAKS. Thank you Beeline.