While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Easy ordering. Easy link for my insurance coverage. Timely shipping. Overall, I received what I ordered. Only drawback was that my previous supplier offered an option with single vision lenses as "for... See more

Rated 5 out of 5 stars

Second year spending my vision benefits here and I’m very pleased with the quality and selection available . Process is super easy online and most of their frames have the virtual try on feature , al... See more

Rated 5 out of 5 stars

Online shopping was easy. I had a few very technical questions and they were answered in a couple of hours with the email help desk. I didn't feel like they nickel-and-dimed me with 1,000 options... See more

Rated 4 out of 5 stars

The virtual wearing of glasses does not deviate from the original eyeglass. That was great. The 4 star is for not having more options in terms of choosing different lens brand for eyeglass. Had I been... See more

Company details

  1. Eye Care Clinic
  2. Glasses store
  3. Sunglasses shop

Written by the company

Befitting offers premium designer prescription eyeglasses. Enjoy our wide collection of eyeglasses of all sizes, shapes and colors!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Online shopping was easy

Online shopping was easy. I had a few very technical questions and they were answered in a couple of hours with the email help desk.
I didn't feel like they nickel-and-dimed me with 1,000 options for coatings and lens materials.
I found the same frames at my local optician office and tried them on first, Oakley Ti Socket in black.

Price was much better than local office and both were using my insurance. Amazing.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with my experience

Found this site because they took my insurance, got 2 glasses and a pair of sunglasses for a very reasonable price. Customer service reached out to make sure I submitted all the necessary information and they arrived less than 2 weeks later. The glasses fit great, my prescription was correct, and they even sent the non-persciption lenses from the manufacturer for my sunglasses (which is a curtesy I've never received as now I could gift the sunglasses to anyone else when it's time for a new pair)

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Well done Befitting

Befitting on-line order experience was greater than expected. They sent me an email letting me know what to expect from them as well as when my order should arrive. Arrived sooner than expected.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Pure Frames

I couldn't be happier with my new glasses.. The frames are beautiful and the script is perfect.. I am always so happy with purchasing online through Befitting.. service is great and they stand behind their glasses 100%

14 August 2024
Unprompted review
Rated 4 out of 5 stars

Recommended!

Getting prescription glasses from Befitting was a great experience. Not only did they accept my insurance, lowering the total price significantly, but I also received them within 2 weeks of ordering. I would definitely buy from them again. As for the optical quality, I've had better lenses, but these are better than average. Just don't expect high-end.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Designer eyeglasses for CHEAP using Befitting!!💕

Highly recommend! I used my insurance to purchase my glasses and I love how transparent and easy the process was to get my $400 (w/o prescription) YSL glasses for $168 (w/ prescription). I ordered my glasses and took my eye exam all in the span of 24 hours before my plan started over and I was very pleased with the service. I have recommended this website to family and friends!!

14 September 2024
Unprompted review
Rated 5 out of 5 stars

My glasses exceeded my expectations

My glasses exceeded my expectations. Not only did my insurance pay for the transition and progressive lenses (something ALL other providers told me I personally had to pay for), but the quality of the frames and the clarity of the lenses was exceptional. I will definitely use Befitting again.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Easy service, glasses came quickly.

I really enjoyed using the website to do the virtual try on of eyeglasses. That feature really helped me find the right pair for my face. I liked that they took my insurance and had a big selection of glasses. It was difficult to narrow down my choices but I am very pleased with the pair I recieved. It took a few days to get my prescription verified and then order confirmed. But once it was I received my glasses quickly - much faster than going in person to a store. Thanks so much for a great shopping experience and I hope to use befitting again next year when it's time for a new pair.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

You can't beat the prices

I usually paid $200-$400 for eyeglasses with insurance. This is my first time using Befitting, and the total cost was $30. I love my glasses - the variety of brand name selections at low cost is amazing. I will definitely be using them every year. Their customer service is the best at responding to my questions.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Love my new frames!

I liked the virtual try on feature which made shopping a lot easier! I’m pleased with my purchase, which didn’t take any longer than it would have if I had purchased them at the optometrist. The fit is great, the prescription is great, and the overall look works well with my face shape! Love my new frames!

20 September 2024
Unprompted review
Rated 2 out of 5 stars

Cheaper, but you may end up with low quality and wasted time

If you want to wait 2 weeks to find out that your lenses won't fit in the perfect frames that you spent 2 hours looking for, then this is your place. Also, the last pair of Tony hawk frames and lenses that I ordered ended up having the scratch protection non-uniformly wear off so that it obscures my vision because Befitting apparently uses a paint on product instead of a baked-in. It's also super annoying to try to add frames and products to your "favorites" only to have to sign in plus then pick features of the product to do so, when it's just a pair of frames. I should be able to "favorite" a pair of frames without having to pick all kinds of options before favoring it. At the end of the day, I paid the $100 more via my optometrist rather than deal with Befitting which had frames and lenses for less. I hated the customer service and I didn't trust the quality.

22 August 2024
Unprompted review
Befitting logo

Reply from Befitting

Thank you for taking the time to share your experience with us, Mike. We're truly sorry it didn’t meet your expectations, and we appreciate the honest feedback.

We understand how frustrating it can be when an order doesn’t go as planned, and we’d love the chance to make things right. Unfortunately, we couldn’t locate your order in our system, so if you could kindly reach out to us at Help@befitting.com, our team will be happy to assist further.

We also appreciate your feedback on the wish list feature and will review it for potential improvements. Rest assured, we are committed to delivering high-quality products, and your input helps us continue to refine our services.

Thanks again for bringing this to our attention—we’re here to help!

The Befitting Team

Rated 1 out of 5 stars

Ordered my glasses from this place on…

Ordered my glasses from this place on August 15, 2024. On September 10, they claimed they delivered my glasses. No glasses were delivered. I emailed them and they told me to look around my neighborhood…seriously? It’s been almost a month to get a pair of glasses and now they are lost?
I’ll never use this clown show again. I guess I’m out the money spent.

13 September 2024
Unprompted review
Befitting logo

Reply from Befitting

Hello Bryan,
Thank you for bringing this to our attention. The response you received when you reached out about the lost package does not follow our usual procedures and will be addressed.

We have processed your replacement order for the lost package and you will receive an email with the details.
One of our team leads will be in contact with you also to follow up.
While your initial purchase on August 26th has not met expectations, we are working to deliver your new eyewear as soon as possible.

Best,
Befitting Team

Rated 1 out of 5 stars

Order Canceled

Befitting canceled my order with no warning after two weeks of waiting. I had submitted all the information in one email and never heard a thing. Suddenly I got a call saying my order was canceled. They said they called twice before today to "warn" me but there is no record on my phone of any other calls, nor did they email me. I'm very disappointed and will not try this place again.

If it’s true that my prescription falls “outside” of Befitting’s parameters they could have told me that the day i submitted my prescription. Why wait two weeks then cancel me without warning?

26 August 2024
Unprompted review
Befitting logo

Reply from Befitting

Hi Janet,

We appreciate your feedback and completely understand your frustration. We strive for a much higher level of communication and service and we fell short. This is inexcusable.

Since your prescription falls outside our parameters, we recommend that your prescription be filled by a local optical for best results.

We are happy to provide additional information and resources.

Please feel free to reach out if you’d like to discuss this further.

Thanks again for bringing this to our attention, it helps us identify gaps in our service and improve.

Take care,

The Befitting Team

Rated 5 out of 5 stars

Great selection

Great selection, and seamless ordering process. I received my glasses in my mailbox within 2 weeks of the order being placed.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

The experience was seamless

The experience was seamless, very thorough, and professional. They assisted me along every step with my first pair of eyeglasses and everyone loves the way they look and I love the way I can see to read so much better. The glasses also arrived ahead of schedule. Wonderful job team!!

7 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look