I have to say a really excellent service, no hassle, no fuss, plenty of access, plenty of space and all of the necessary equipment for helping move items around easily. Staff 100% friendly, helpful an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Located off the M2 in the Docks area makes Belfast Self Storage an ideal place for simple, safe, secure and affordable storage. Easy access via personal codes, provides a no fuss approach to sto... See more
Company replied
Shean and Rhys provided me with an excellent customer service experience at the Belfast branch and have gone above and beyond in regard to their duty. The facility is sparkling clean, warm and dry. T... See more
Company replied
Stored house stuff for the last 6months with no issues. Staff were helpful and professional, referring moving van companies, helpful deals and storage boxes. Storage was ready to go when we decided t... See more
Company replied
Company details
Information provided by various external sources
Belfast Self Storage Offers Cost-Effective & Secure Household Storage, Commercial Storage and Document Storage. Storage Units Available in Various Sizes.
Contact info
Duncrue Street 100, BT3 9AR, Belfast, United Kingdom
- 028 90351313
- info@belfastselfstorage.co.uk
- belfastselfstorage.co.uk
4.9
Excellent
411 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great support - easy access
Great, friendly & competent support. Easy access to my storage. Would choose it any time again. Thanks.
20 June 2026
Unprompted review
Reply from Belfast Self Storage
Nadja, your feedback means a great deal to the team – thank you for taking the time to share your experience.
It’s fantastic to hear that the friendly, knowledgeable support and easy access to the storage unit made such a positive impression. Creating a straightforward and convenient experience for every customer is something Belfast Self Storage takes great pride in.
Knowing you would choose Belfast Self Storage again is the highest compliment the team could receive.
Many thanks once again for the recommendation.
Best regards,
The Belfast Self Storage Team
Professional competence
Yeah the attitude of the
College.
Deal with our application for storage was really helpful.Lovefully, professional and the move all men.Sir, everything was available when they came to put the shipment into storage
16 June 2026
Unprompted review
Reply from Belfast Self Storage
Thank you, Paula, for taking the time to leave a 5-star review.
The team is delighted to hear that your storage experience was handled professionally from start to finish. It’s great to know that the support provided during the application process, along with the coordination of your move into storage, helped everything run smoothly.
Paula, your kind comments about the team’s helpful attitude and professionalism are truly appreciated. Ensuring everything is ready and in place when customers arrive is an important part of delivering a seamless experience.
Thank you again for choosing Belfast Self Storage, and the team looks forward to helping again whenever storage is needed in the future.
Best regards,
The Belfast Self Storage Team
Great experience with amazing staffs
Great experience with amazing staffs, feel safe with my items. Will definitely recommend them.
19 June 2026
Unprompted review
Reply from Belfast Self Storage
Thank you for the fantastic 5-star review, Dubai!
It’s great to hear that you had such a positive experience with the team and that you feel confident your belongings are safe with us. Providing a secure facility and friendly, helpful service is at the heart of what Belfast Self Storage aims to deliver every day.
Your recommendation means a lot to the team, and we truly appreciate you choosing Belfast Self Storage, Buba.
Best regards,
The Belfast Self Storage Team
Super service from the storage team!
Lovely facility, excellent offers & prices, great location. Everything was made easy as a first time customer, big thanks to Reece, Adam and all the team, couldn’t recommend them enough to anyone looking for storage!
5 June 2026
Unprompted review
Reply from Belfast Self Storage
It’s wonderful to hear that your first experience with Belfast Self Storage was such a positive one, Sean.
The team takes great pride in making the storage process simple and stress-free, especially for first-time customers.
Your kind words about the facility, location, and value for money are greatly appreciated, and Holly, Aaron & Rhys, and the rest of the team will be delighted to know they made a difference.
Thank you for your recommendation, and the team looks forward to helping you again whenever you need storage in the future.
Best regards,
The Belfast Self Storage Team
Good service and staff are very helpful…
Good service and staff are very helpful and friendly.
1 June 2026
Unprompted review
Reply from Belfast Self Storage
Thank you for the 5-star review and for your kind comments, Sean.
It’s fantastic to hear that you found the service helpful and friendly. The team works hard to make every customer’s experience as easy and straightforward as possible, so your feedback is greatly appreciated.
Thank you again for choosing Belfast Self Storage, and the team looks forward to helping you again whenever you need storage in the future.
Best regards,
The Belfast Self Storage Team
Storage while doing up house
Stored house stuff for the last 6months with no issues. Staff were helpful and professional, referring moving van companies, helpful deals and storage boxes. Storage was ready to go when we decided the need for it, as well as when downgrading size of storage, very helpful and accompanying. Would use again if need storage again
23 May 2026
Unprompted review
Reply from Belfast Self Storage
Michael, thank you for the fantastic 5-star review. The team really appreciates you taking the time to share your experience.
It’s great to hear that Belfast Self Storage could support you while you were renovating your home, and that the team was able to help with everything from recommending removal companies to providing packaging supplies and finding the right storage solution for your needs.
We are delighted, that the flexibility to move into a unit quickly and later downsize worked well for you. Belfast Self Storage always aims to make storage as straightforward and convenient as possible.
Thank you again for choosing Belfast Self Storage. The team would be delighted to help if you ever need storage again in the future.
Best regards,
The Belfast Self Storage Team
Great customer service from Rhys
Great customer service from Rhys, would highly recommend for anyone needed to store items
19 May 2026
Unprompted review
Reply from Belfast Self Storage
Hi Ryan,
Thank you for the great 5-star review, I really appreciate it.
I’m glad I could help and make the process straightforward for you. Your recommendation means a lot, and it was a pleasure assisting you with your storage needs.
If you ever need anything in the future, don’t hesitate to get in touch.
Thanks again,
Rhys & the Belfast Self Storage Team
Great facility with courteous staff
Very courteous, friendly staff, clean secure units, convenient vehicle area and flexible monthly rental. Many thanks!
11 May 2026
Unprompted review
Reply from Belfast Self Storage
Hi Dave,
Thank you very much for the fantastic 5-star review. We really appreciate it.
It’s great to hear you found the facility clean, secure, and convenient, and that the flexibility of the monthly rental suited your needs. Most importantly, we're glad the team made a positive impression with their service and support.
Thanks again for choosing Belfast Self Storage, and we’re always here if you need anything in the future.
Kind regards,
BSS Team
Exceptional service
Hired a unit here to leave items from my dad’s estate following his passing. On the day I needed a bigger unit which was sorted instantly. The girls in the office were so nice and helpful I can not thank them enough for what they did for me. Thank you so much. 😊
6 May 2026
Unprompted review
Reply from Belfast Self Storage
Hi Alexander,
Thank you so much for your kind review, and firstly, our sincere condolences for your loss.
I’m really glad the team could make things a little easier for you during such a difficult time. We understand how stressful and emotional these situations can be, so it’s great to hear the girls in the office were able to help quickly and support you when you needed a larger unit.
Your kind words truly mean a lot to all of us, and we really appreciate you choosing Belfast Self Storage during such an important time.
Take care,
Rhys & the Belfast Self Storage Team
Adam and Holly are the best
Adam and Holly were amazing. They explained everything and give us a lot of details. And they were patient. They gave us a lot of information and hundred percent they were the reason that we rent a space.
29 April 2026
Unprompted review
Reply from Belfast Self Storage
Hi Abdullah,
Thank you so much for the 5-star review, we really appreciate you taking the time to share this.
We're delighted to hear Adam and Holly looked after you so well. The level of detail, patience, and clear communication you mentioned is exactly what we aim for, so it’s great to see that reflected in your experience.
We'll be sure to pass your kind words on to both of them - they’ll be buzzing with that.
If there’s anything you need at all while you’re storing with us, just give us a shout.
All the best,
BSS Team
Belfast Self Storage has been a godsend…
Belfast Self Storage has been a godsend for me when I found myself in-between homes for almost a year. The facilities are brilliant. My belongings were kept safe and dry. No musty smell or mold after months of being in storage. The location is very convenient and the staff are very helpful and a pleasure to deal with. Thanks to Rhys for his help and kindness this past week. I wouldn’t hesitate to recommend the facilities to anyone.
20 April 2026
Unprompted review
Reply from Belfast Self Storage
Hi Diana,
Thank you so much for your kind words, it genuinely means a lot.
I’m really glad we could support you during that period, being in-between homes can be stressful, so knowing your belongings were safe, dry, and well looked after is exactly what we aim for.
It’s great to hear the team made things easy for you along the way, and I really appreciate your kind mention as well, it was a pleasure to help.
Your recommendation means a lot to us, and if you ever need anything in the future, you know where we are.
Thanks again,
Rhys & the Belfast Self Storage Team
10% Price inc. in less than one yr.
I have rented a unit less than a year. After 4 months price inc. 8%! After complaing this was waived, but then a few months later a 10% increase was added, with no warning or notification.
It is impossible to justify such an increase!
1 March 2026
Unprompted review
Reply from Belfast Self Storage
Thank you for your feedback.
I’m sorry to hear you’re unhappy with the recent changes to your rate. We’d really like the opportunity to look into this properly for you and provide some clarity around what’s happened.
Could you please confirm if you raised these concerns directly with the branch team? If not, we’d encourage you to get in touch with us so we can review your account in detail and discuss this with you.
We’re always here to help and would welcome the chance to resolve this for you.
Kind regards,
BSS Team
Reliable Storage with Great People
Really friendly and helpful people. The storage feels very secure with proper alarm protection, which made me feel comfortable leaving my belongings there. Highly recommend.
9 April 2026
Unprompted review
Reply from Belfast Self Storage
Thank you for the great review Nilesh, we really appreciate it.
It’s fantastic to hear you found the team friendly and helpful, and that the security gave you confidence when storing your belongings with us. That peace of mind is exactly what we aim to provide.
Your recommendation means a lot, and we’re always here if you need anything in the future.
Thanks again,
BSS Team
Getting the keys to the unit and…
Getting the keys to the unit and booking in was very easy, the girl at the reception was very helpful and showed us around the unit and where the the unit was and explained everything very well.
7 April 2026
Unprompted review
Reply from Belfast Self Storage
Thank you for the 5-star review, we really appreciate it.
It’s great to hear that the booking process was straightforward and that Holly made everything easy to understand while showing you around. That first experience is so important, so we're glad it all went smoothly for you.
If you need anything at all going forward, just let us know, we’re always here to help.
Thanks again,
BSS Team
Good clean storage units
Good clean storage units, with easy access, staff were very helpful.
3 April 2026
Unprompted review
Reply from Belfast Self Storage
Thank you for the lovely review Emma
The Belfast Self Storage Team
Excellent
I was shown different storage options as I had no clue size wise which one i would need and very patient even took me to the 2nd floor to show me where the storage was located
10 March 2026
Unprompted review
Reply from Belfast Self Storage
Thank you for taking the time to leave such a great review. We really appreciate it, Loyiso
We know choosing the right storage size can be a bit of a guessing game at first, so I’m glad the team could walk you through the options and show you the space in person. It makes all the difference seeing it for yourself.
If you need anything at all as you settle in, just give us a shout, we’re always here to help.
Thanks again,
Fantastic business couldn’t do enough…
Fantastic business couldn’t do enough for me .
3 March 2026
Unprompted review
Reply from Belfast Self Storage
Thank you for the kind words, it really means a lot to us.
We always aim to go the extra mile for every customer, so it’s great to hear that came across in your experience.
If there’s ever anything you need moving forward, don’t hesitate to get in touch, we’re always here to help.
Thanks again,
BSS Team
The staff were amazing
The staff were amazing. So helpful and friendly. Made the experience seamless. I'm so glad I chose this facility. I would definitely recommend Belfast Self Storage to anyone and I'd use it again if needed, without question. Thanks very much.
20 February 2026
Unprompted review
Reply from Belfast Self Storage
Hi Kenny,
Thank you! We are so glad we could make your experience seamless.
All the best with your future endeavours!
The Belfast Self Storage Team
Service excellent and always happy to…
Service excellent and always happy to help.
20 February 2026
Unprompted review
Reply from Belfast Self Storage
Hi Stephen,
Thank you for your review, we really appreciate your kind words.
The Belfast Self Storage Team
Belfast Self Storage has exceeded…
Belfast Self Storage has exceeded expectations. Great friendly service with multiple size units and pricing to suit different needs. Opening hrs are some of the best of the different storage companies with easy access from the motorway.
2 February 2026
Unprompted review
Reply from Belfast Self Storage
It’s great to hear that we exceeded your expectations Claire, and that the range of unit sizes and pricing options worked well for you. We always aim to offer something that suits everyone, whether it’s for personal or business use.
We're also glad you found the access and opening hours convenient, being easily accessible from the motorway is something we know makes a real difference for our customers.
Thanks again for choosing Belfast Self Storage, and we’re always here if you need us in the future.
Best regards,
BSS Team
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