Bel Furniture Reviews 

Good pricing. Quick delivery. Quality items

I bought a canopy bed online as advertised. Received a call today and the salesperson told me there was "a glitch in the system" as she states and it was only for the headboard and footboard. Requested to speak to a manager and of course, the manager does not come in until later. Went back on the site and now the price has been updated. Poor customer service ... Now she will forward my number to the manager who will call once she comes in. A huge distribution of this size and they only have one manager. Unprofessional and unwillingly to resolve when notified. When this error was identified, a resolution should have been discussed before contacting the customer. Salesperson was clueless and not knowledgeable of furniture or customer service 101 !!

The delivery team put the table together for us. Very friendly and polite.

What went right??

I was ordering under the assumption the furniture was in stock locally. If the order gave me any indication my merchandise was not in local store I would not have ordered

Assembly of the sofa was poor. My sofa sides and back are flimsy one of the sides fell off when I reclined. We looked underneath they didn't put any washers and did not tighten anything.

No one contacted me when my furniture was available.

Although the delivery was a little late the delivery guys came in set up bed in about 5 minutes…they were fast. And I love my bed it is beautiful and of good quality

The customer service was very helpful when I had questions

I cancelled my order and I am still waiting for my refund. I’ve reached out numerous times and I have not heard back from anyone.

They delivered one part and left it at my door whole we were 3 hrs away. No idea when it was delivered. I Told whoever called about the shipment that I would not be in San Antonio until today. But they still delivered it and left it outside on my front where it could have been stolen or if it had rained, it would have gotten soaking wet. Whoever whoever called me about the delivery was told I would not be in San Antonio for 4 or 5 more days. But it was still delivered anyway and left there. Luckily it didn't rain and no one stole it.

I am very pleased with my purchase and the service I received from Bel Furniture. The order came much quicker than expected. On my delivery date there was a bad storm and I was late making it to my home. The gentlemen were patient and waited for me make it home. They set up my kitchen table and chairs in record time and were very polite. I appreciate the service and will return to Bel Furniture for any future needs.

Prompt service (delivery) with no damage to the package

At this point I cant really give a review my items hasn't arrived nor have I heard anything in regards to pick up. every time I call the phones just rings like nobody works there?

Never got a tracking number

I have been burned by Bel Furniture more than once. Their delivery services is among the worse ever to contend with. Here I am waiting over a month for my dining room set delivery and was informed they brought show room furniture for delivery day...yet they were quick to take my money and ensure it would be new from the warehouse at that time. This is a very incompetent company, from management down to the expertise of its workers. I won't ever deal with them again!

The item I purchased (recliner) is not available in this small town. So I laid down the ole' AMEX & says to Bel Furniture "I want this".
Turns out, offered as a Memorial Day special, the chair is special order and won't be available for 2-3 weeks. Then I must drive to the nearest Bel Furniture store (75 miles) to pick it up when it becomes available.

I still haven't received a call to schedule a delivery time. It should be determined at checkout.