Bel Furniture Reviews 

423
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Buyer beware!!!! I bought my power 3pc living room set on July 3rd. It was delivered on July 8th. The delivery guy broke the plug into the wall and left it plugged up. I discovered what they did on th... See more

Rated 1 out of 5 stars

This is the worst furniture purchase experience I've ever had to deal with. First of all not communication to keep you updated on your purchase. Its impossible to get someone on the phone, if they d... See more

Rated 5 out of 5 stars

It’s very annoying to have your sales people be stalking and not allowing us to look around the store comfortably. I asked Ms Berta to allow me time to look at the furniture that I would call her when... See more

Rated 5 out of 5 stars

I had such an amazing experience!! I purchased a whole bedroom set, dining set and a vanity set as well and everything came perfect now my house is filled with brand new furniture. Also the customer s... See more

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Kitchen Furniture Shop
  4. Living room shop
  5. Mattress Shop
  6. Sofa store

Written by the company

The story of Bel Furniture is one of hard work, determination, integrity and, most importantly, family. Run by two brothers, our company has always sought to deliver the highest quality furniture at the most reasonable price. And our dedication to this mission has paid off — Bel Furniture has become a household name, one that speaks for itself. How is Bel able to offer such great prices? We cut out the middleman. This enables us to pass benefits directly on to our customers, something Bel has strived for from the beginning. And with a customer base that grows by 5,000 each month, these benefits must make the difference. Though its beginnings were humble, Bel Furniture has evolved into one of the foremost furniture retailers in Texas. The company now boasts 20 locations with 3 distributions centers throughout Houston, Corpus Christi and San Antonio. We have a goal of reaching 25 showrooms in Texas over the next two years, and we’re poised to extend our business into adjacent states as well. Bel is also pleased to offer two exclusive lines, the Mollai Collection and the Sara Collection, designed by the owners themselves. But the company’s 400 employees are the real driving force behind Bel’s success. Each member of the Bel Furniture team is valued, respected and trained extensively. We take pride in investing in our staff and treating them like family. Regardless of how large Bel Furniture gets, we will always put the customer first. Our clients’ needs will continue to take top priority, and we will continue to offer quality at a reasonable price.


Contact info

2.9

Average

TrustScore 3 out of 5

423 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.9

All reviews

(423)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Customer Service at Bell Furniture: Going Above and Beyond

I was disappointed when my order arrived without the mattress I had purchased, as it was on backorder without prior notice. Promptly, I visited the Bel store and spoke with Manager Steve, who assured me he’d arrange a temporary mattress for my children that same day. True to his word, he delivered, showing remarkable initiative to rectify the miscommunication. Bel Furniture later followed up, explaining the delay and ensuring the delivery of my original mattress two days later. I’m grateful for their dedication to making things right. In fact, I’ve already bought a dining table and plan to return for more purchases in the future.

29 April 2024
Rated 1 out of 5 stars

no quality control

All the chair was assemble already, the one who sent it for delivery should have check if there was no problem with the chair. All the 6 chairs that they deliver was not level. They should have noticed it before delivery.

22 April 2024
Rated 1 out of 5 stars

Greatly disappointed

"I called the Webster store to verify if a specific bedroom set was in stock. Logan confirmed that it was available. I then went online to purchase the set and requested delivery on my mom's birthday. However, the distribution center called me and informed me that they only had the king size available and not the queen. As a result, I requested that the order be canceled."

29 April 2024
Rated 5 out of 5 stars

I was able to find what I was looking…

I was able to find what I was looking for and got approved for it, one day later I received a call about my delivery and what day works best for me. After what was said and done, Bel Furniture put a smile on my face
Thanks Bel Furniture for a job well done.

27 April 2024
Rated 1 out of 5 stars

I bought online and we could never come…

I bought online and we could never come to terms with the delivery, their furniture is good but their service is terrible, I had to cancel my order and they charged me 100 dollars for a service that I never received, I never backed to buy online nor do I recommend it.

15 April 2024
Rated 4 out of 5 stars

Easy online purchase

Easy online purchase. However, when picking up the order the two male employees did not know how to properly load my boxed product into my car. They first placed it in a way which would have obstructed the driver's rear view. My daughter and I had to tell them several times how to correctly lay the package down flat. Disappointed about that.

4 April 2024
Rated 1 out of 5 stars

Was given two delivery dates and…

Was given two delivery dates and furniture didn't arrive on either dates that were given. No updates in the system or curiosity call from a customer service representative. We had to call and follow up on the status of our order and still don't know when it will arrive. Very disappointed with the service we have received thus far.

6 April 2024

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