Believe Loans Reviews 

10,312
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,657 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for taking the time to explain every single step clearly and providing continuous guidance throughout the entire application. Consumers also appreciate the remarkably seamless loan processes, noting that quick response times and friendly communication make the financial journey completely stress-free. Though some customers experienced minor setbacks, a small group of reviewers noted communication challenges, such as lengthy setup times or difficulties reaching advisors when requiring prompt assistance. Some people also reported occasional issues with mixed information or delayed follow-ups that required extra effort to resolve.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Reviewers mention positive feedback about service, highlighting efficient staff who guide consumers smoothly... See more

Customer service

People report positive experiences with customer service, consistently praising the staff for being... See more

User experience

Users describe positive interactions with user experience, highlighting that the process is completely... See more

Response time

Clients share positive opinions on response time, frequently praising the swift and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall a great experience with Believe Loans! I was a little skeptical to start but my first conversation with Connor Parrish was really helpful and put my mind at ease straight away. He explained ev... See more

Company replied

Rated 5 out of 5 stars

My experience with Believe began with discussing my needs with Andrew Stather. He went through my income/expenditure. He was understanding and didn't seem at all judgemental. I was then passed to... See more

Company replied

Rated 5 out of 5 stars

The whole experience started on 15th July 2026 with Matthew initially. After some consultation we decided to proceed and were passed to Lucia who took care of us from then until loan completion. Once... See more

Company replied

Rated 5 out of 5 stars

We had a lady call Lucia she was amazing toke the time to explain anything I wasn't shure about and very helpful and very understanding i felt very safe and I could trust her, which was a big thing fo... See more

Company replied


Company details

  1. #19 of 170 best companies in Non-bank financial service
  2. #18 of 99 best companies in Finance broker
  3. #8 of 101 best companies in Financial Institution
  4. #5 of 34 best companies in Loan agency
  5. #31 of 87 best companies in Mortgage broker

About Believe Loans

Written by the company

Believe in a Better Loan!

At Believe Loans, part of the Believe Money Group, we're committed to helping people across the UK find the right loan for their individual circumstances. Whether you're looking for a personal loan, debt consolidation loan, secured loan, homeowner loan, or finance for a major purchase, our experienced team is here to provide expert advice and support from start to finish.

As an independent credit broker, we have access to a wide panel of the UK's leading banks, finance companies and specialist lenders. With hundreds of loan products available, we're able to compare a broad range of options to help find a solution that's tailored to your needs. By searching our extensive lender panel, we can often help customers access competitive rates and flexible repayment options, saving valuable time compared to approaching lenders individually.

We understand that everyone's financial situation is different. While some customers have an excellent credit history and are looking for the lowest available rates, others may have experienced missed payments, defaults, County Court Judgments (CCJs), or other credit challenges. Thanks to our relationships with specialist lenders, we can often help customers who may have been declined elsewhere, giving them access to lending options that suit their individual circumstances.

Our team of fully qualified advisers are passionate about delivering honest, professional and personalised advice. Rather than offering a one-size-fits-all approach, we take the time to understand your financial goals before recommending the most suitable loan products available. We believe that making an informed decision starts with clear communication, which is why we'll explain your options in straightforward language without unnecessary jargon.

From your initial enquiry through to completion, you'll have the support of your own dedicated case manager. They'll keep you updated throughout the application process, liaise with lenders on your behalf, answer any questions you have and work hard to ensure everything progresses as quickly and smoothly as possible. Our aim is to make arranging finance simple, stress-free and efficient, while providing the reassurance of expert support whenever you need it.

Whether you're looking to consolidate existing debts, fund home improvements, purchase a new vehicle, cover unexpected expenses or simply secure a more affordable borrowing solution, Believe Loans is here to help. We understand that obtaining finance can sometimes feel daunting, particularly if you've previously struggled with credit, which is why we focus on finding practical solutions rather than obstacles.

Customer satisfaction is at the heart of everything we do. We pride ourselves on delivering exceptional customer service, treating every customer with honesty, respect and professionalism. Our commitment to putting customers first is reflected in our Excellent Trustpilot rating, with many clients praising our knowledgeable advisers, responsive communication and smooth application process.

At Believe Loans, we believe that everyone deserves access to straightforward, transparent financial advice and the opportunity to find the right borrowing solution. By combining access to hundreds of loan products, strong relationships with trusted UK lenders and a dedicated team focused on achieving the best possible outcome, we're proud to help thousands of customers secure finance with confidence.

Why choose Believe Loans?

* Access to hundreds of loan products from leading UK and specialist lenders.

* Competitive rates across a wide range of personal and secured loans.

* Solutions for customers with both good and less-than-perfect credit histories.

* Clear, honest advice with no unnecessary jargon.

* Excellent customer service backed by our 4.9 Star Trustpilot rating.

* Fast, simple online application process with expert support every step of the way.

Believe Loans – Helping You Find the Right Loan with Confidence.

Believe in Better

Written by the company

We'll find the right loan for you!
Our advisers will work hard to find the very best loan for you and your circumstances which is why we Believe that we are the number one UK broker who puts the customers interests at the heart of everything we do.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(10,312)

2,607 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient and help me in all what…

Very efficient and help me in all what was needed to be done

25 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you A Bushnell for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Great service

Great service

1 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Mr D for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Believe Loans from the very first contact. Amy was professional and incredibly helpful, taking the time to understand what I needed and guiding me through the initial process.

I was then supported by Laura, my advisor, who was equally professional, approachable and reassuring. At no point did I feel judged or pressured, and both Amy and Laura made the whole experience feel comfortable and straightforward.

Communication was excellent throughout. I was kept informed and regularly updated, which gave me confidence in the process and meant I always knew what was happening.

Thank you to Amy and Laura for making what could have been a stressful process feel so much easier. I would happily recommend Believe Loans based on the service I received.

25 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Lawrie for your lovely compliments about Amy and Laura and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Great experience.

Always being kept abreast of the progress of my application. Really professional and friendly.

25 August 2026
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Reply from Believe Loans

Thank you Ash for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Yasmin was unbelievable !

Yasmin was unbelievable !! Her knowledge & experience in her job is great
She made the whole process easy from start to finish.
Yasmin thank you.

21 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Ruth for the special mention to Yasmeen and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Excellent service

Excellent service , Yasmeen was so helpful and really supported us through the process

24 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you MJS for the special mention to Yasmeen and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

My husband’s dealt with a lot of it but…

My husband’s dealt with a lot of it but the messages I did get from yasmeen were very professional and friendly. Yasmeen would always help me when I was stuck and was always on the other end of the phone. Thanks again yasmeen!

14 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Georgia for the special mention to Yasmeen and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

I cannot thank yasmeen enough for all…

I cannot thank yasmeen enough for all the help she gave us while getting our loan. If yas was busy she would always call back on the same day. A text from her virtually everyday stating if there was an update or not. Can’t fault the company and can’t give yasmeen and the company enough credit. Thanks again

14 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Ryan for the lovely feedback about Yasmeen and the team. We really do appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Would thoroughly recommend Believe…

Would thoroughly recommend Believe Loans they were fab from start to finish and got my deal done in 10 days thanks again would use you again if needed.

24 August 2026
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Reply from Believe Loans

Thank you Lucy for your lovely compliments about the team at Believe and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Had a great experience

Had a great experience, every part if this simple process I was guided through... highly recommend, Josh you did a fab job mate, thank you!

25 August 2026
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Reply from Believe Loans

Thank you Theodore for your lovely compliments about Josh and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

A****

Kevin went above and beyond to secure a debt consolidation loan for me when I’d been refused by other lenders. From beginning to end the service was impeccable, and super speedy, I cannot recommend enough!

25 July 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Hannah for your lovely compliments about Kevin and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Very helpfull and exsplained the…

Very helpfull and exsplained the process of how things would progress 5 star service

15 July 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Andrew for the 5 Star review of Believe Loans, we are really pleased you had such a great experience with us.

Rated 5 out of 5 stars

Excellent service throughout

The whole process was thorough and carefully talked through. Just want to thank Macie for the incredible service throughout the process of helping secure the loan. She was readily available to return calls and answer any queries I had which is a great relief. Appreciate your support, Macie!

25 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Shiney for the special mention to Macie and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Great service

Great service throughout - massive thanks to Kirsty who kept me up to date throughout and got back to me straightaway with any queries we had - she went above and beyond. The turn around was so quick from start to finish. Thanks

25 August 2026
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Reply from Believe Loans

Thank you Donna for the special mention to Kirsty and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Very helpful stress free and efficient

Very helpful stress free and efficient
Highly recommended

25 August 2026
Believe Loans logo

Reply from Believe Loans

Thank you for your lovely compliments about the team at Believe and for the recommendation. We really appreciate the time you have taken to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Matthew was very helpful as was…

Matthew was very helpful as was Courtney and managed to get everything sorted for us

25 August 2026
Believe Loans logo

Reply from Believe Loans

Thank you Mrs Warren for the compliments to both Matthew and Courtney for their excellent service and for taking the time to leave this 5 Star review of Believe Loans.

Rated 5 out of 5 stars

Excellent service from beginning to…

Excellent service from beginning to end. Thanks Kevin

25 August 2026
Unprompted review
Believe Loans logo

Reply from Believe Loans

Thank you Susan for the special mention to Kevin and for taking the time to leave this 5 Star review of Believe Loans.

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