Tried to order wine glasses from Belleek only to be told that they don't ship to Scotland because their courier charges too much! Pathetic that a company, based in the UK, is quite happy to leave pote... See more
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Yet again, you provided fantastic service. I order 6 products from Belleek and Aynsley ranges - they are all beautiful, high quality and so nicely boxed and presented. I am delighted, as 4 of the ite... See more
I recently purchased some glasses from Belleek Pottery. Two of the glasses had air bubbles. I emailed customer Service and within one working day, replacements were on the way.The person dealing with... See more
I have collected Belleek Christmas decorations for over 10 years now, needing 6 of the same and now 4 of the same for each one of my sisters so we all have the same collection in memory of my Mum , Da... See more
Company details
Information provided by various external sources
Established in 1857, Belleek is the owner of Aynsley, Galway Irish Crystal and Belleek Living brands. Dining & Entertainment | Homeware | Wedding Gifts | Giftware| Personalisation
Contact info
Main Street 3, BT93 3FY, Belleek, United Kingdom
- 02868658501
- customerservices@belleek.ie
- belleek.com
Hasn’t replied to negative reviews
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I got what I wanted with no problems at…
I got what I wanted with no problems at all and the items fitted into what I have got from Belleek before
The glasses arrived promptly and well…
The glasses arrived promptly and well packaged and were exactly as described. I’m delighted with them and I’ll use this company again.
Gorgeous porcelain and exceptional customer service!
The porcelain is beautiful, and their customer service exceeds all expectations. They are responsive and helpful, and I will be buying more from them.
This is the way online shopping should be.
Truly, A Breath of Fresh Air
I phoned Belleek today as a table lamp arrived damaged. In all honesty, I couldn't rate them high enough for the way in which this was dealt with. I was expecting to be faced with a long drawn-out and complicated process (as is the norm nowadays) but was dealt with in a friendly, efficient and professional manner, with respect and understanding.
I am very grateful for that. This is how it should be and I take my hat off to them! This company is a breath of fresh air. Thank you very much
Exquisite Vintage Rose collection
Received my Vintage Rose teapot, sugar and creamer, cups and beautiful ceramic spoons today and couldn't be happier. Prompt delivery and so carefully packaged. Wonderful collection and will be ordering more.
Quick response
I was sent the wrong item initially. However after one phone call the item was picked up from my house and next day the right item delivered.
I ordered two pieces to add to my…
I ordered two pieces to add to my collection. I received them quickly and they were well packaged. They are beautifully made and a wonderful addition.
My purchase was very well packed and…
My purchase was very well packed and delivered quickly.
Always great customer service,and…
Always great customer service,and beautiful products, great quality and value for money,thank you
The perfect mug
These mugs are the perfect size and keep a cuppa hot. They are lovely mugs.
Good price and quick delivery
Brilliant product brilliant service
My order arrived within a few days in…
My order arrived within a few days in perfect condition. No problems
Two of the mugs arrived smashed
Two of the mugs arrived smashed. After sending photographs of the damage, Dearbhla acted swiftly and I have just received two replacements. Very impressed with the service I received. Thank you.
Lead in Paint?
The new teapot (for one) is very cute, but nowhere in the description does it mention a handpainted shamrock inside the cup. I was not expecting green paint inside the teacup. I would like to know if the paint contains lead, as this is a concern to me. Are there any other heavy metals in the paint, especially inside the cup? I've emailed Belleek with this question, but no one responds.
Great service except it was shipped to…
Great service except it was shipped to my old address??
Great packaging
I loved how carefully everything was packed so that it all arrived in very good condition.
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