I placed an order for 3 tops on December 5th, 2023. I never received these items, were charged for them and they have not replied to multiple contact requests. Aggravating!
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See what reviewers are saying
easy to order online. Chat online easy to use. I placed an order for two items about an hour ago and need to replace one item for another item in another size. Chat online responded immediately let... See more
I recently purchased a knitted cardigan in Khaki colour in a S/M It exceeded what I thought it was going to be, quality is great, colour and size were true to description and size. I’m a 10 and I w... See more
It is a bit confusing with all of the coupons to use- easier with a straight 15% off everything Also reviewed order in Canadian dollars which makes a huge difference unfortunately😞 I love the it... See more
Company details
Written by the company
Bellelily is a one-stop online shop featuring the latest in women's fashion, accessories, home decor and more. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of our customers. Our professional customer service team is always available to help you. If you have any questions, please feel free to contact us.
Contact info
United States
- service@bellelily.com
- bellelily.com
Easy ordering and quality products
Easy ordering and quality products. Love the shirt. Ready for thanksgiving
17 November 2023
Unprompted review
Great deals
16 November 2023
Unprompted review
I've never received my order
I've never received my order. Was a Thanksgiving outfit that I was hoping to wear for the holiday
1 November 2023
Unprompted review
Reply from Belle Lily
Hi, Angela Hutchins,
We apologize for the inconvenience caused.
We take your feedback very seriously and hope to further verify your order for you.
Once order has been shipped, customer will receive a shipping email with tracking number. Please check the inbox at your registered email address. If you can't find it, the email may have been incorrectly marked as spam. Please check your spam folder and be sure to add our email address to your safe list.
After our verification, your order has been shipped and is still in transit. In order to protect your privacy, we have sent you an email through the customer service mailbox to further verify the situation for you. Please check and reply.
If you have any other questions, please reply directly to our customer service : service@bellelily.com.
Best regards!
It is a bit confusing with all of the…
It is a bit confusing with all of the coupons to use- easier with a straight 15% off everything
Also reviewed order in Canadian dollars which makes a huge difference unfortunately😞
I love the items I have previously purchased so hoping these are the same 👍
I tend to look for sales so keep that going!
15 November 2023
Unprompted review
Items not as shown
I placed an order for a Christmas dress I saw online. When I received it, it isn't like the dress at all. It is see through, too long and sized incorrectly. I have asked how to do a refund but no reply. Don't make the mistake I made in using this company
14 November 2023
Unprompted review
Reply from Belle Lily
Hi, Amanda Perry Macconnell,
We apologize for the inconvenience.
We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures.
After verification, we are sorry that our product did not satisfy you. We apologize for the inconvenience and we take your question very seriously. At present, we have truthfully reported the situation to suppliers, and strive to provide buyers with better products.
We support returns and refunds, and if our products do not meet your expectations, we will do our best to help you reduce your losses. To start a return, please read our return policy: https://www.bellelily.com/returnsandexchanges.htm
In order to protect the privacy of your personal information, we have sent you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
If you have any other questions, please reply directly to our customer service : service@bellelily.com.
Best regards!
Very convenient & easy to browse…
Very convenient & easy to browse through items
15 November 2023
Unprompted review
So easy to check out.
14 November 2023
Unprompted review
Easy process
Easy process. There were other things I would have liked to have bought. but you did not have them in my size.
14 November 2023
Unprompted review
I love Bellelily clothes
I love Bellelily clothes! I can't wait to get them in the mail soon!
14 November 2023
Unprompted review
User friendly app clothes look…
User friendly app clothes look beautiful just hoping they look as nice as pictures
13 November 2023
Unprompted review
I really liked the items I have…
I really liked the items I have purchased and hope they will look good on me as in the picture
12 November 2023
Unprompted review
Everything is well organized and easy…
Everything is well organized and easy to view. The entire process from start to finish is great. The clothing sizes are fairly accurate and the clothing is nice.
11 November 2023
Unprompted review
on-line access
I tried for weeks to place an order and couln't get to the check-out page. This morning I proceeded with my order on my phone and was successful
11 November 2023
Unprompted review
It’s hard to rate until I get my…
It’s hard to rate until I get my purchase but I found signing up for an account a little difficult. But I think I finally managed to get it done. It looks like you have a lot of cute things. I’m anxious to see what they look like when I receive my order.
10 November 2023
Unprompted review
I love the prices
I love the prices, and the clothes are cute, but the return policy is not clear.
10 November 2023
Unprompted review
Easy to order and love the style pf the…
Easy to order and love the style pf the shirts
9 November 2023
Unprompted review
Sorry...my complaint
I don't like that I have to check for sneaky extra things with check marks already marked unless I happen to see it marked so that you guys keep sending emails...I don't want. Oh yes I know I can cancel whenever...if I remember.
9 November 2023
Unprompted review
Received items recently & off very good…
Received items recently & off very good quality & true to size as well. So happy I ordered some more today.
7 November 2023
Unprompted review
I love the selection and styles
I love the selection and styles. I always get complements on my clothes that I have from Belle Lily. However, I rated a four instead of a five because I could not find the hoodie I clicked on when I went to the website.
6 November 2023
Unprompted review
Two Issues
One of the blouses had a hole in it when I put it on for the first time. Medium is my size but some shirts fit tighter than others.
7 October 2023
Unprompted review
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