I didn’t receive a tent ! My order was processed and money taken, I received a QR code to track my 1-2 day delivery. Day 2, I went to track my delivery but couldn't download the QR code so I contacte... See more
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See what reviewers are saying
We ordered a 6mx6m canopy at the end of February 2023 and expected a few weeks until delivery but time stretched on, and after chasing up, we were offered a loan canopy while we waited. The offer was... See more
The 4 x 4m Bell Tent Awning was Awning-some. Just perfect for the weather over summer great shade in the baking heat and made eating and cooking super easy in the rain. The pegs are really robust an... See more
I am so pleased that we decided to use an extra footprint groundsheet under our 5-metre bell tent. Everything matched up neatly, and the double base layer is keeping everything nice and dry. This is... See more
Company details
Written by the company
Home of luxurious canvas Bell Tents.
Contact info
62 Nash Business Centre, NG6 0DZ, Nottingham, United Kingdom
- 0330 1331 465
- help@belltentvillage.co.uk
- belltentvillage.co.uk
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I didn’t receive a tent !
I didn’t receive a tent ! My order was processed and money taken, I received a QR code to track my 1-2 day delivery. Day 2, I went to track my delivery but couldn't download the QR code so I contacted Bell Tent Village, I was told the tents were sold out and I wouldn't receive one. When I questioned they had sold out I was told "yeah sure it has", absolutely no apology for the mistake! Bell Tent Village did not inform me they had sold out, it took me to contact them with a question about the QR code for them to then tell me! I was offered a better tent with a 10 day wait but I needed the tent that weekend so did not take the offer. They told me my refund would be almost instant as I paid by paypal, I needed the money to purchase another tent elsewhere for the weekend. Over 2 weeks later and the money is still not back in my account! No tent, no money! Disgusting Customer Service!
Perfect items. I could be more happy.
Well what can I say. The communications were fabulous. The items arrived perfect and as described. I couldn’t have been more pleased. They seemed to go the extra mile. Will definitely be using these again.
Initially my order size pole was out of…
Initially my order size pole was out of stock and you changed my pole size without any issues. Good service.
Very fast postage and good quality…
Very fast postage and good quality item, just what I wanted at a very affordable price, thank you
Fantastic tent, and great customer service!
I bought a 5m XL bell tent with a free internal tent and porch - there were some issues adding the items to basket, but after getting in contact, Bell Tent Village were quick to sort this out for me :)
The tent itself is lovely, really well made, heavy duty and luxurious - we took it for a long weekend camping by the sea in Wales, and it held up admirably, keeping us cool in the sun during the day, and warm and cosy in the evenings. Unfortunately there was torrential rain on our last night, but we stayed perfectly dry, with no leaks at all.
We're really happy with it, and so glad we spent that little bit more on a decent canvas tent than a cheaper synthetic one - it made the camping experience so much more enjoyable!
Excellent service
Got great service when buying our bell tent. Needed fast delivery, no problem & great communication when asking about stock, delivery times etc.
Outstanding quality of replacement…
Outstanding quality of replacement pole. Very fast service. Happy with the proce
Beautiful and smart
Great customer service when technical problems occurred on the website. Beautiful tent, really quality. I can see my family and I enjoying it for years to come
I absolutely love my bell tent
I absolutely love my bell tent, and accessories purchased from you. It's so pretty and fits the garden beautifully. It's great for yoga , chilling out , and reading and of course sleeping in. It's very cosy with the coir matting which keeps the floor warm . Brilliant!
Made up with my new bell tent
Made up with my new bell tent, excellent quality throughout and very helpful friendly company to deal with
Excellent service and excellent…
Excellent service and excellent products. Have ordered 5m bell tents a few times over the last years.
Initial order was not correct but…
Initial order was not correct but customer service helped put it right
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