Bellway Reviews 

I visited Bellway, Langmead Place in Angmering on Sunday the 9th of August and was assisted by Jason. He was very attentive and went out of his way to explain everything and made me feel very comfortable. My experience was very positive and I returned on Monday with my daughter.

Absolutely appalling experience with Bellway.

We bought our new-build property for £408,000 and moved in during 2022. Since then, we have had ongoing problems with the garden, including ground movement, sinking and holes developing. Four years later, the situation has become significantly worse, with substantial areas of subsidence and large gaps appearing underneath the garden fence, exposing the concrete foundations.

We raised concerns about the garden and the retaining wall from the outset. The retaining wall only extends partway along the garden, and we have repeatedly questioned whether the original landscaping and ground preparation were adequate.

Now the garden has deteriorated to the point where it is effectively unusable, and we have serious concerns about the safety of the area for our young children.

So what did Bellway do?

Investigate it properly? No.

Arrange an inspection to establish what is causing the ground to sink? No.

Take responsibility for a potentially serious issue with a four-year-old new-build? Apparently not.

Instead, we were told that because the garden has a bank, it “will obviously drain away quicker” and that the hot weather/drought conditions have caused the problem — therefore Bellway considers it not to be covered.

That response is frankly unacceptable.

Weather may contribute to deterioration, but it does not explain away years of ground movement, sinking and holes appearing across a relatively new garden. The obvious question is why this has happened in the first place and whether the original ground preparation and landscaping were adequate.

For a £408,000 property, I expected considerably better — both in terms of build quality and customer service.

The most frustrating part is not just the condition of the garden; it is the apparent unwillingness to properly investigate the underlying problem. Instead of taking a serious concern from a customer seriously, the issue has effectively been dismissed with a reference to the weather.

This is not what I expected when spending £408,000 on a new-build home.

If this is Bellway’s approach to customer care when a significant problem develops just four years after purchase, prospective buyers should think very carefully before assuming that paying a premium for a new-build means they will receive premium quality or support.

I am now considering independent advice regarding my options.

Very disappointing build quality. Even more disappointing customer service.

Hares Leap - Henham

Sales team have been great, continue to support us as and when needed - Sarah and Agata always available.

Gary and Kaley have been especially helpful, like all new builds we have had a number of snags, mostly small things, but they have arranged for these to be addressed and are very quality driven - Steve has also been really helpful, pointing out things on the external cladding that we would not have noticed but did need fixing - a great onsite team

Tracey is fantastic explained every detail, went over every plan when we reserved our plot and know she will be amazing throughout the journey we are so lucky to have Tracey as our contact. Vicky was amazing with our part ex made the process so straight forward honest and so trusting and Ashley thank you so much. You really have an amazing bunch and made the experience so for an enjoyment thanks all

I went to view the Foresters development in Middlebeck with my partner. I cannot thank Jules enough for her service and support. She was so accommodating, patient, and easy to talk to which we could not appreciate more as first time buyers. She always spoke to us about the process in plain english but never made us feel patronised and answered absolutely any and all questions we had. She stayed in touch after our viewings and congratulated us on reserving a house.
Thank you thank you thank you Jules, you have set the precedent for all Bellway sites :)

We have just bought our second home from Bellway
The sales staff are friendly, knowledgeable and efficient

We’ve had a great experience buying with Bellway at their Montgomerie Park site. Caron in the sales office has been so helpful throughout the full journey and always on hand to answer any questions we have. She’s been such a big support and made the process so easy for us, explaining everything along the way. Has made the decision so easy for us and helping to pick our future family home. I couldn’t recommend the company or the staff enough. The builders too have been so lovely and on hand to help us access the property whenever we need it.

Kim at Bellway sales office Victoria Gate Stafford was absolutely fantastic today , kim offered us really good advice and ideas that we had not thought of , Buying a new home is always daunting but kim had all our questions answered and was very knowledgeable about the sale process and area . Top marks to Kim and Bellway homes.

We recently moved into our new Bellway home at Lockwood Place and have been absolutely delighted with the whole experience.

A special thank you to Tanya from the sales team, who has been incredibly helpful, friendly and organised throughout the process. She has always kept us informed, answered our questions and made everything feel much easier during what can be a stressful time.

We would also like to mention Dom, our Site Manager, who has been fantastic since we moved in. He has been approachable, helpful and quick to deal with any questions or queries we’ve had, which has given us great confidence as we’ve settled into our new home.

We absolutely love our new house and are really pleased with the development. The whole experience, from buying the house through to moving in and settling down, has been a very positive one.

A big thank you to Tanya, Dom and the wider Bellway team for all their help and support. We’re really looking forward to making many happy memories in our new home. ❤️

We would happily recommend Bellway and our experience at Lockwood Place.

An incredible experience

I had an incredible experience with Bellway, everything met up with my standard. The incentives was satisfying, the sales representative were so professional and the customer service team was amazing.

We had a fantastic experience with Bellway from start to finish. The whole process was incredibly smooth and fast — we completed on our new home within just one month!

Everyone we dealt with was extremely helpful, friendly and professional. They were always happy to answer our questions and support us throughout the process, which made everything much easier and less stressful.

We’re absolutely delighted with our new home and really appreciate all the help and support from the Bellway team. Thank you for making the whole experience such a positive one! Highly recommended.

Well I can’t rate Will and Dee highly enough at the Porters Grove development on St Leonards. From the very start we were greeted by them both and despite a few issues within our chain, they have been understanding and supportive all the way through this process to eventually reserving our new home today. Always happy to help with our questions and viewings of the property and these two really do represent the Bellway company superbly and the company should be very proud to have these as their staff. And the houses that they build are impressive with high quality and very good incentives offered. Very happy.

The staffs are approachable and always willing to help.

Your trust pilot survey is too early in the process and should be requested after a few weeks of living in your built properties as opposed to days after completion

Last year we bought a £430k house in the North East and I can only describe the experience as HORRIFIC.

We have had multiple issues with the house and a year later we are still in battles with Bellway to address this.

Our garden is currently being flooded daily from 3 neighbouring gardens. We are told by Bellway they are not at fault and they will not rectify the issue.

I won’t even start on the mess of the overall estate, absolutely shocking.

I honestly feel like we’ve thrown our hard earned money down the drain.

If I can offer some advice it would be do not give you money to Bellway.

None of the reviews are genuine, we realise this now after they try to bribe you to write good reviews.

From the very start when looking at Bellway’s Spirewood Grange Development we have been reassured and felt confident with the way our move has gone. Kerry and team have been there from the start, keeping in touch with us throughout. The show homes helped us to decide which house was right for us. Kerry helped us decide on the options for our house. We have been in for just over two weeks and the site support team have also helped with the few snags we have had! We knew the location would suit us, it is quiet at the weekends and evenings, we can walk down to the city and there are good bus routes for us!

From the moment I received the keys to my new Bellway home, Jamie Askew has been nothing short of outstanding. Exceptional customer service is hard to find these days, but Jamie has gone above and beyond every step of the way.

From the day I purchased my Bellway home right through to the aftercare process, Jamie has been absolutely exceptional.

His level of customer service has genuinely exceeded every expectation. No matter what issue or query I’ve had, Jamie has responded incredibly quickly and has arranged everything within the hour. It’s rare to come across someone who is so proactive, professional and committed to making sure their customers are looked after.

What has impressed me most is that his support didn’t stop once the sale was completed. He has continued to provide outstanding aftercare, keeping me informed, following up on requests and making the whole experience completely stress-free.

Jamie is a real credit to Bellway and sets the standard for what customer service should be. If every company had someone like Jamie, customer satisfaction would be through the roof. Thank you for going above and beyond, I genuinely couldn’t have asked for a better experience.

I absolutely love my new Bellway home.in Astley Fields.

From start to finish, the consistency, support and attention to detail have been outstanding. Nothing was ever too much trouble, and the team went above and beyond to make the whole experience as smooth and enjoyable as possible.

I have now moved into my beautiful tow-bedroom home and I couldn’t be happier.

It truly feels like home, and I’m so grateful for the care and effort that went into creating such a wonderful place to live

Thank you, Bellway, for making my new home journey such a positive experience.

Fiona from ashberry has been amazing every step of the way in helping us move into our new home, she is friendly and helpful which makes everything less stressful. Scott one of the site managers has also been there from the start and has always been there in case we have a problem or question. Love the location of our property as it’s out of the way but still close enough to shops ect. Will always recommend ashberry to our friends and family.

Paula and Simon were both so helpful. Paula always goes above and beyond to help us and give us advise, as first time buyers she made the process so much smoother. Thank you so much!