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Bellway Reviews 

7,769
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the sales and site staff are exceptionally helpful, welcoming, and remarkably supportive throughout the entire moving journey. Consumers consistently appreciate the clear communication, detailed explanations, and smooth professional guidance provided by the dedicated team from the very beginning until completion. However, some customers also noted significant issues regarding property quality, building defects, and poor finishing standards across the new development. People expressed deep frustration with inadequate aftercare service, unhelpful responses, and frustrating delays in resolving various house snags after moving into their properties.

What people talk about most

Staff

People report positive experiences with staff, describing them as extremely helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth, fast, and supportive house-buying... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that representatives are... See more

User experience

Users describe positive interactions with user_experience, noting that the entire home buying journey was... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their new homes, reflecting a high level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had great experience with Ashberry homes, New Cardinton gate, Bedford.😃 At first, we went to Ashberry office just for an enquiry and within two months , we achieved our dream house. House b... See more

Company replied

Rated 5 out of 5 stars

We've just moved into our new house at Prince's Gate, Blindwells, after using Bellway's Part-ex and everything has gone smoothly. Tamara Strang at the sales office has been great from start to fini... See more

Company replied

Rated 5 out of 5 stars

Our experience of buying on the Spirewood Grange site in Salisbury has been totally positive. From February to July, Kerry, the site agent, has been magnificent. Nothing was too much trouble, everyt... See more

Company replied

Rated 5 out of 5 stars

Fiona from ashberry has been amazing every step of the way in helping us move into our new home, she is friendly and helpful which makes everything less stressful. Scott one of the site managers has a... See more

Company replied


Company details

  1. #21 of 31 best companies in Home Builder
  2. #45 of 53 best companies in Construction company
  3. #17 of 30 best companies in Housing Development

About Bellway

Written by the company






Welcome to the official Trustpilot page for Bellway, one of the UK's leading housebuilders.

Britain needs more homes, and at Bellway we’re rolling up our sleeves to help make that happen. But building at scale doesn’t mean everything should look the same. We believe every home should feel unmistakably yours, so we give our customers choices that let your personality shine through.

From the first sketch to the final flourish of the paintbrush, we think about the details that make life flow, where the morning sun lands on your breakfast table, how rooms work for everyday living, and how green spaces spark neighbourly chats.

Every decision is shaped around creating a place our customers are genuinely proud to call home.

And because a great home should last, we’re focused on the future too. We use sustainable materials and forward‑thinking technology to create homes that are comfortable, efficient, and ready for whatever comes next.

Bellway. Feels like home.

With energy efficiency as standard, a range of affordable buying schemes to choose from, and over 250 charming developments spread across England, Scotland and Wales, it couldn’t be easier to find the perfect home for you.


Find my home Why buy new? stories from our customers Customer support


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8k reviews

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4.4

All reviews

(7,769)

1,546 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Team, Excellent Experience & Excellent Service

My experience with Bellway Homes has been fantastic. Tamzin was exceptionally friendly, approachable, and always happy to answer any questions or offer helpful advice, no matter how small. She kept in regular contact throughout the process, providing updates on how everything was progressing, which gave me real peace of mind and made the whole experience feel much less stressful.

Christopher, the Sales Manager, was equally impressive. He was incredibly helpful, accommodating, and always willing to go the extra mile to ensure everything stayed on track.

My purchase was completed on a very fast timescale, and I genuinely believe it was only because of the hard work, dedication, and excellent communication from both Tamzin and Christopher that everything went so smoothly. They both went above and beyond to make what could have been a stressful experience as straightforward and stress-free as possible.

The excellent customer service continued after I received the keys. Craig, the Site Manager, and Scott, the Assistant Site Manager, were both incredibly friendly and helpful. They took the time to carry out a thorough induction of my new home, explaining everything clearly and making sure I felt comfortable with all of its features. They were more than happy to answer any questions I had and genuinely wanted to make sure I settled into my new home without any issues. Their attention to detail and willingness to help really demonstrated their commitment to providing an excellent customer experience from start to finish.

I couldn't have asked for better support and would highly recommend Bellway Homes, particularly Tamzin & Christopher to anyone looking for a professional, friendly, and customer-focused team.

31 July 2026
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Reply from Bellway

Hello Paul and thank you so much for taking the time to leave this lovely review! We're so happy to hear of the excellent service you received from the team at Dalmore Grange. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Amazing experience, great customer service!

We decided to buy with Bellway and glad we did so! From the very first day right up to the end and in between Kerry from Bellway sales team Spirewood Grange has been an amazing communicator keeping us up to date through every stage and has been active when ever we needed her making the process much smoother! The house is amazing and great quality! Yes, there are a few snags needed but nothing major just minor touch ups. Overall a great experience buying with Bellway and I am so happy that we did so. New builds get a lot of stick which can put you off when reading reviews but ours has been amazing! Thanks Bellway and Kerry!

1 August 2026
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Reply from Bellway

Hello Lewis and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Spirewood Grange. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

OUTSTANDING The customer service from start to…

The customer service from start to finish Lyn Maloney deserves a special mention as she was superb with the support she gave me to navigate my way through the buying experience

30 July 2026
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Reply from Bellway

Hello Peter and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

The wickets at Desborough.

A very nice development. Wide roads and well maintained grounds. House buying experience was smooth and stress free. A big shout out for Steph in the sales office. Helpful, knowledgeable and always got back on any enquiries I had.

17 July 2026
Unprompted review
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Reply from Bellway

Hello Martyn and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new home at The Wickets! Thanks again, Sam

Rated 5 out of 5 stars

New Purchase

From the moment I realised I liked the house ( which was still being finished) Steph at the wickets development has been wonderful. Friendly and super pleasant to deal with but professional at all times throughout the process I simply can’t thank her enough her communication throughout has been first class and I’d recommend Bellway Homes to anyone looking to purchase.

1 August 2026
Unprompted review
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Reply from Bellway

Hello Angie and thanks for taking the time to leave this lovely review! We're thrilled to hear of the excellent service you received and wish you all the best in your new home at The Wickets! Thanks again, Sam

Rated 5 out of 5 stars

We have recently moved in to our lovely…

We have recently moved in to our lovely new home, and Steph from The Wickets has been nothing short of amazing throughout the whole process. Steph has provided clarity and support, making the moving in journey so enjoyable. We highly recommend Ashberry / Bellway, and Steph is a credit to the company.

1 August 2026
Unprompted review
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Reply from Bellway

Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new home at The Wickets! Thanks again, Sam

Rated 5 out of 5 stars

Our experience with Bellway

From start to finish, the sales team were incredibly helpful, friendly, and supportive. As first-time buyers, we felt everything was explained clearly and professionally, which made the whole process much less daunting. During our visits, the site team were fantastic. They kept us informed at every stage of the build and gave us the opportunity to see the progress of our new home, which made the experience even more exciting. We couldn't have asked for a better experience. The communication was excellent throughout, and we would highly recommend them to anyone looking to buy a new home. A very big thank you to the team at Weavers Meadow!

24 July 2026
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Reply from Bellway

Hello Emily and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Weavers Meadow. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Absolutely love our new home

Gemma at Centurion Chase has been absolutely amazing throughout the whole buying process, we couldn’t thank her enough. From start to finish she put us at ease and was always on hand to answer any questions we had. We’ve had a very positive experience and we absolutely love our new home. Also a thank you to Sarah who helped at the start of the process and Mark the site manager who has also been amazing.

31 July 2026
Unprompted review
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Reply from Bellway

Hello Rebecca and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received at Centurion Chase and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

We have a lot of snagging to do

We have a lot of snagging to do, I am assured that it will be completed in the coming weeks.
This is my 6th new build and the detail to service had been noted.
Site management are happy to go up and beyond.

31 July 2026
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Reply from Bellway

Hello Linda and thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 5 out of 5 stars

So far so good

Well, we are only at the 'reserved plot' stage, so there is a long way to go, but so far I can't fault Bellway. Both the sales staff and part exchange staff have worked with us, kept us informed and been very supportive.

29 July 2026
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Reply from Bellway

Hello Helen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Fantastic experience

The whole buying experience from start to finish was so supported and much less stressful than we anticipated. Charlotte and Claire in the sales office at Forest Walk were incredibly friendly and supportive throughout. We were constantly kept up to date and no question was seen as too silly. The site team were fantastic and we had positive interactions with David the site manager as well as Jess and Raj who were all incredibly knowledgeable and friendly. The site itself is of fantastic quality and we have yet to find any issues with our new home. We couldn't be happier and we feel incredibly lucky that we got a house on the site!

31 July 2026
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Reply from Bellway

Hello Dan and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Forest Walk. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 4 out of 5 stars

Satisfied with Bellway.

Pleased with our property and friendly staff.

31 July 2026
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Reply from Bellway

Hello Stephen and thank you so much for taking the time to leave this fantastic review! We're so happy to hear of the lovely service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

A big thank you to Sam at Bellway homes Langmead place

This just to say a big thank you to Sam at Langmead Place Bellway homes. She is absolutely fantastic. She is very welcoming and highly professional. Love that she pays attention to details and definitely ensures the best for her clients.
Throughout the process she was readily available to answer our questions (we had many because we are first time buyers) and very patient with us. Thank you Sam.
And I would recommend Bellway homes to anyone interested in buying a property.

29 July 2026
Unprompted review
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Reply from Bellway

Hello Didi and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Langmead Place. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Amazing experience

We've had a wonderful experience this far.
Sam at Langmead Place has been an absolute god send. She has made the whole process as enjoyable as possible. She's entertained several visits and has always greeted us with a smile. She's helped us create our perfect home and we'll be forever grateful.

31 July 2026
Unprompted review
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Reply from Bellway

Hello James and thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review following the fantastic service from Sam at Langmead Place. Many thanks, Alex

Rated 5 out of 5 stars

Very professional staff and excellent…

Very professional staff and excellent customer service.

28 July 2026
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Reply from Bellway

Hello Nishan and thanks for your kind words! We would like to take this opportunity to wish you all the best in your new Bellway home. Many thanks, Alex

Rated 5 out of 5 stars

Having secured a property at the…



Having secured a property at the Bellway Development Langmead Place in Angmering, I am both delighted to have done so and have had my expectations far exceeded by the process. In particular by the sales representative Sam Jones. Sam has made this a very seamless and pleasant experience, and her customer support, product knowledge and customer communication have been exceptional. I could not have asked for more in what can be a challenging experience. Rarely have I experienced a better customer experience, and my sincere thanks to Sam, who is a credit to Bellway. 

31 July 2026
Unprompted review
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Reply from Bellway

Hello Stuart and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Big up Woodland Edge ❤️

Anna at Woodland Edge has been incredible. We are so happy with all of the support we have been given by her. I would also like to shout out Colin, Cam and Rob who have always been so welcoming on site, and have made us feel like we can ask anything and get the help we need. We are only a few days in but the service has been amazing so far.

30 July 2026
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Reply from Bellway

Hello Jennifer and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Anna and the team at Woodland Edge. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Bellway home! Thanks again, Sam

Rated 5 out of 5 stars

Staff very good

30 July 2026
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Reply from Bellway

Hello Narbir and thank you so much for your kind words! Many thanks, Alex

Rated 5 out of 5 stars

The sales advisor was real helpful and…

The sales advisor was real helpful and went through everything step by step and bellway them selves did everything they could do.

28 July 2026
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Reply from Bellway

Hello Sean and thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 5 out of 5 stars

Superstar Sam

Sam at Langmead Place has been absolutely brilliant throughout our new-build purchase — helpful, attentive and always there when we needed her, without ever putting us under any pressure. Nothing was too much trouble, and she made what can be a stressful process feel easy and even enjoyable.

Thank you, Sam, for making our house-buying journey such a lovely one! 🏠 ❤️

30 July 2026
Unprompted review
Bellway logo

Reply from Bellway

Hello Victoria and thanks for taking your time to leave this lovely review! We're thrilled to hear of the excellent service you received from Sam at Langmead Place and wish you all the best in your new Bellway home! Thanks again, Sam

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