BEAR - Iron Gate, Derby Reviews 108

Ordered the main and then refused the dessert with attitude.

Loved our experience in Bear Uttoxeter so thought we’d give Derby a try. Picked Irongate because it is open until 9 pm.

7:30 table, mains were delicious. 8:10, can’t order anything else because kitchen is closed. In my experience, this means no new covers starting to eat. When I challenged the fact that cake and ice cream are no real effort and was not impressed by policy, especially not to be warned “last orders”, I was greeted with attitude and not my fault.

Puddings in Pizza express it is then. Shame, I was really looking forward to it.

Came in today, two members of staff completely run ragged ! One on coffee’s one on the till, the guy on the till has to take people there food also.
Waited 20 mins in a queue.. supposed to be a nice experience going out for lunch, made terrible as they don’t want to employ the proper staff.

Not great. £6.20 which comprised of decent filter coffee with no option to add cream or milk and a cold single expresso and cold piccolo. Only went in because I saw it being raved about on YouTube but I’ll never waste my money there again.

The coffee was lovely and breakfast ( poached eggs, muffin and smoked salmon) was delicious. Staff were helpful and polite and it was overall a lovely experience. Would definitely eat here again.

Bear is my go-to cafe each morning in Derby, after shopping or taking a long morning walk. The atmosphere is pleasant and the staff are welcoming. There's always a cheerful hello... and a cheerio, when I leave - plus the coffee and cakes are pretty good too! Sometimes it is heaving with customers but the staff will always try and find me a spot to sit quietly.

Looking for somewhere in Derby for an early breakfast & struggled. We then saw Bear on Irongate which looked inviting-opened at 8am. Popped our heads in to ask & Ollie could not have been more pleasant & helpful- the reason we decided to try Bear. After looking at a good choice of options I decided on poached eggs on sourdough toast - 2 lovely deep yellow yolk eggs perfectly cooked on a large slice of sourdough toast & a delicious herb butter for £6.90. Beautifully presented & absolutely filling. Add to that a great quality filter coffee (not the weak nasty stuff some places serve) for £2.90 with unlimited free refills until 10.30am. A really lovely surprise & a gem of a find. Would definitely recommend ( I had a peak at the lunch menu which also looks good). Will go back & on Ollies recommendation try the venue in Ashbourne- handy for anyone going out walking or vising the Peak District.

The birthday present I ordered for my sister was delivered late. I ordered 6 days before the date. Sadly it was not within the delivered 3 - 5 promise.
On the tracking the order only started to move when I chased up with an email
Contacted customer service after late delivery - no response.

Poor delivery and customer relations

First time I'd been to Derby for a while, saw this place and thought I'd drop in and get a takeaway coffee wasn't very busy in there, ordered a takeaway coffee waited and waited and waited there was no rush good job I wasn't in a rush the service was so slow especially since not being very busy I hate to go here when it is, the drink did taste nice thou that's why I'm giving 2 stars

I ordered a latte and a cake at Bear on 4 August 2023 at 10.57. I ask to sit down and the lady said she would bring my latte and cake to me. I waited for several minutes and approached to counter to establish where my order was. My order was ready but placed on the bar, where it was not visible to me. I took the order to my table, but had to get some cutlery, as non where provided. 1 saw the lady, who took my order, picking up dishes from other tables. I approached the lady and asked why i had not been given my order, her response was she is the only one taking orders.
Perhaps Bear needs to employee more FRIENDLY staff, as opposed to staff multitasking.

We arrived for a drink at 6:30pm. We were told to find a table and someone would come to take our order. The place was not busy at all. At 6:50 pm we left having not been served. Very poor

Booked bottomless cheese fondue for a Christmas present for my dad and his wife, when it arrived, I was so disappointed. Bread, potatoes and gherkins, that was it! £15 per head!! Absolute rip off! Will not be back! Absolutely gutted as place was lovely!

We went here after one of the partners had an editorial in The Sunday Telegraph the previous weekend.

Immediately - We found it difficult to identify waiting staff. They are all without uniform, (or badge) unkempt, and extremely slovenly in appearance.
One had an ipad strapped to his arm, so he must have been one ??

Once the staff were identified (none present at front of house greet us) I was addressed as 'mate' throughout...

To us, the owners had worked hard on the coffee and menu, spending no doubt lots of money on the rent and fixtures etc. but any attention to service and it's detail has been omitted.

I ordered a falafel, and was asked if I'd like a sauce, and requested avocado.
- The reply was 'If you want that we will have to charge you for a whole avocado'.

The unkempt nature of the staff led us to double check the hygiene rating online before ordering.

-Thankfully 5 out of 5

Coffee excellent.

For the last 4 years BEAR coffee has been consistently good, despite the regular change of the source of the beans. Whoever chooses the coffee knows what they are doing. I stopped having sugar in my coffee since drinking BEAR coffee as it doesn't need any - it's just so delicious.
They always make excellent coffee and snacks, and I regularly buy a bag to brew at home. The Irongate team are brilliant and extremely helpful, especially Alex who no longer works front of house, but has always done over and above to make the experience perfect. Thanks again

Staff are friendly environment is welcoming

Great food. Great selection of drinks and great people. Has always been one of my favourite places for coffee and lunch, but we recently visited during their evening hours and it has honestly took BEAR to the next level!

The staff were very helpful and the food was excellent. It was also the first time that I had tea made from tea leaves; delicious! There was also no “rush” to finish our lunch quickly!! Would certainly have no hesitation in recommending this ‘Bear’ for a lunchtime location.

Good selection of food and drink. All really good quality.

what a fantastic place: great staff, excellent coffee, really good food; I thought it was all really impressive

Very friendly staff, lovely food and a great atmosphere. Will pop in again, for sure

amazing coffee. Amazing server and amazingggg ambiance. Can say i am a regular now!