Some of the best coffee around. We visit the Derby restaurant when we are there. Great flavoured coffee and always hits the spot when using my Sage machine, good creama and not too bitter as some... See more
Company replied
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Only gripe I really had was paying £2 for herbed mushrooms as an extra side, but I literally got 2 mushrooms with no butter, or herbs or anything. Just seemed VERY expensive for not very much. Apart f... See more
Company replied
Lovely atmosphere, beautiful coffee & cakes, friendly staff, variety of hot vegetarian foods. I would very much like the option to takeaway savoury food in the near future and use cash in addition to... See more
Company replied
I love Bear, the coffee is great, the staff are friendly and accommodating, the menu always offers a great range of high quality food. I especially love the fact that the first Bear was opened in my... See more
Company replied
Company details
Written by the company
BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.
Contact info
33 High Street, ST14 7HN, Uttoxeter, Staffordshire, United Kingdom
- 01889569360
4.6
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant water bottle in a cool…
Brilliant water bottle in a cool colour. Quality as always from Bear Uttoxeter.
6 May 2025
Great coffee
Great coffee, just the best. Food is fantastic and a great location to catch up with friends or to work remotely.
2 October 2024
Stop blocking the pavement with your…
Stop blocking the pavement with your stuff. Why should people have to walk around your rubbish and risk being in the road?
6 September 2024
Unprompted review
Brilliant and so lovely to visit
Brilliant and so lovely to visit. Can’t wait to go again!
28 November 2023
Store clean
Store clean, staff friendly & helpful, coffee excellent as was the food. Toilets clean & tidy.
18 September 2023
Reply from BEAR - Uttoxeter
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!
The best coffee ever
The best coffee ever !
Thank you a lot for making my day better.
24 July 2023
Unprompted review
Reply from BEAR - Uttoxeter
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :)
Great coffee, smooth and great taste
Some of the best coffee around. We visit the Derby restaurant when we are there.
Great flavoured coffee and always hits the spot when using my Sage machine, good creama and not too bitter as some can be.
Free delivery with subscription so can't fault that with coffee cost relative to
other top
brands.
27 February 2023
Reply from BEAR - Uttoxeter
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :)
Hot chocolate was lovely and so was the…
Hot chocolate was lovely and so was the chocolate brownie
The downside was that the table was not clean neither was the seating. We moved tables twice to find the same issue
29 October 2022
Reply from BEAR - Uttoxeter
Thank you for taking the time to review us, however I'm sorry to hear that there were a couple of improvements to be made that would have made your visit more positive.
As a brand, we set high standards of cleanliness and service, and tables being left dirty definitely doesn't meet these standards. Please rest assured that I will pass your comments on to our Store Management for them to look in to with their team and make sure that details like this aren't being neglected.
I really hope that this hasn't caused you to lose faith in us completely and you'll come back to give us the opportunity to show you our commitment to the high brand standards we set that have earned us such a great local reputation!
Expensive Fungus!
Only gripe I really had was paying £2 for herbed mushrooms as an extra side, but I literally got 2 mushrooms with no butter, or herbs or anything. Just seemed VERY expensive for not very much. Apart from that, everything else was fine.
1 November 2022
Reply from BEAR - Uttoxeter
Thanks for the review and feedback - I'm sorry that you felt a little underwhelmed by the side of mushrooms you were served.
As you can see from many of our previous reviews, we receive lots of compliments on the quality and value of our food, so I can only apologise that your experience with us didn't meet up to our usual high standards. Please rest assured that I will pass your comments on to our Group Head Chef for him to look in to with the team.
Nevertheless, it's great to hear that you enjoyed everything else about your visit! I really hope you'll come back to try some other goodies from our menu very soon. :)
2nd visit disappointed with portions
2nd visit disappointed with portions, thanks for the reply I may return but only for coffee
5 November 2022
Unprompted review
Reply from BEAR - Uttoxeter
Thanks for taking the time to review us, however I'm sorry that you felt a little let down by your experience with us recently. Please rest assured that we will pass your feedback on to our Store Management & Product Development team to ensure that everything we serve is being made to spec and meets the high brand standards that we set.
I really hope this hasn't caused you to lose faith in us completely and you'll come back to try some of the other goodies on our menu soon!
Drinks and company
21 October 2022
Reply from BEAR - Uttoxeter
Thanks for taking the time to review us! If you have any feedback to help us reach 5 stars next time, please let us know :) Hope to see you again soon!
Good food and friendly service
6 September 2022
Reply from BEAR - Uttoxeter
Thanks so much for the great review! So pleased to hear that you had a fab time :) Already looking forward to seeing you again very soon!
I love Bear
I love Bear, the coffee is great, the staff are friendly and accommodating, the menu always offers a great range of high quality food.
I especially love the fact that the first Bear was opened in my local town, it feels unique.
27 July 2022
Reply from BEAR - Uttoxeter
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!
Terrible service from moment of entry
Terrible service from moment of entry. We where ignored by the staff at the desk and had to ask if we could sit, which we did and we where assured that a waiting staff would be over to take our order. 25 minutes later, we where still being ignored whilst new arrivals where immediately attended to. By this time my 8 year old child was very hungry but we'd not even been able to order a drink. I then went over to the desk to notify them that they'd missed us and we had been waiting. I was once again ignored by the staff and subsequently decided to leave. The whole experience was awkward and rude on their part. I'd like to be able to comment on the food an drink, however we where denied the prospect and disregarded. Would not recommend.
26 July 2022
Unprompted review
Reply from BEAR - Uttoxeter
Thanks for taking the time to provide us this feedback, however I'm really sorry that you were left feeling so disappointed by your recent visit.
As you can see from so many of our previous reviews, we often receive really lovely, positive feedback about how friendly and helpful our team are. Please rest assured that I will pass your feedback on to our Store Manager for him to look in to with his team.
I really hope that our previous positive reviews can show you that the poor experience you had was unfortunate and rare and you'll come back to see us again soon!
Great service
Great service, lovely coffee and cake. Always feel welcome to take and seat and work for a few hours.
22 July 2022
Reply from BEAR - Uttoxeter
Thanks for the fab review! It's great to hear that you always enjoy your visits - we always love having you :) Can't wait to see you again soon!
Pancakes not always available ☹️
14 June 2022
Reply from BEAR - Uttoxeter
Thank you for taking the time to review us, however I'm sorry to hear that the lack of pancakes available slightly dampened your visit to us this time!
Unfortunately due to nationwide shortages of certain ingredients and products as well as limited availability of delivery drivers, we have been forced to react and make temporary changes or restrictions to our menu. Our team are working hard to react quickly and ensure that disruption remains minimal, however many of the stock issues we are facing are out of our control and require longer-winded solutions to fix.
We're continually reviewing our menu and carefully planning any updates around excluding things that have repeatedly been tough to get hold of and adapting our products as needed; please rest assured we're doing all we can to resolve this issue for the long-term!
Thank you again for the feedback - I really hope we'll get to see you again very soon!
Always welcoming and helpful team
Always welcoming and helpful team, enjoy the filter coffee and breakfasts. Sometimes the coffee could be hotter.
8 June 2022
Reply from BEAR - Uttoxeter
Thanks so much for the great review! So pleased to hear that you had a fab time :) Please do let the team know if you ever find your coffee isn't quite hot enough - they're always more than happy to replace anything you're not 100% satisfied with! Already looking forward to seeing you again very soon! :D
Dropped in for a quick coffee
Dropped in for a quick coffee, excellent as always. A very fine institution, if only the rest of Uttoxeter was as good
26 May 2022
Reply from BEAR - Uttoxeter
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!
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