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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being professional, responsive, and helpful throughout the entire process, making stressful situations much easier. The service provided is frequently described as superb, with people highlighting the efficiency, clear communication, and support received, especially during property sales and purchases. Reviewers appreciate the consistent updates and the proactive approach of the team in moving processes forward, ensuring a smooth and manageable experience from start to finish. However, some customers were dissatisfied with the customer service, citing issues such as unprofessional conduct, slow responses, and a lack of care, particularly concerning tenant relations and repair requests. There were also mentions of staff being unorganized and unresponsive to queries, leading to frustrating experiences for a minority of people.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendly, professional, and... See more

Service

People report positive experiences with the service, with many customers expressing satisfaction with the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just completed the purchase of our new home through Ben Rose (Bamber Bridge), and the experience was excellent from start to finish. From our first enquiry via RightMove to the final completio... See more

Rated 5 out of 5 stars

We chose Ben Rose Estate Agents to sell our apartment because we'd heard they were the best in the area. We were not disappointed. Every member of the team was friendly yet professional. They were ver... See more

Rated 5 out of 5 stars

“I decided to use Ben Rose to help with the sale of my late father's house. A very emotional and stressful time. Cath assisted with valuing the property, and Marie guided me through the whole proces... See more

Rated 5 out of 5 stars

Absolutely 5* service from the Chorley Branch of Ben rose. Both of my houses this time sold within 7 days, streamline communication with timings to viewings, overall a very positive experience to... See more


Company details

  1. Estate Agents

Written by the company

Ben Rose have quickly established ourselves as the up and coming agent offering the best value for money service. We pride ourselves on our impeccable personalised service combined with professional expertise, an in-depth knowledge of the local property market and our passion for property.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

“Brilliant

“Brilliant, from putting my home on the market to helping us find a new one, Sophie, Catherine and the team were very helpful and always kept us up-to-date. I would definitely recommend Ben Rose.”

9 November 2021
Unprompted review
Rated 5 out of 5 stars

Happy

Thank you very much to the whole team when purchasing our first house, especially Tammy who has been amazing and very helpful.

9 November 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

Found all the staff at Ben Rose to be so helpful, polite and nothing to much trouble for them. Really appreciated their quick response to our queries. Would recommend this company to anyone. Thank you all at Ben Rose.”

Kind Regards

Elaine and Les Rothwell

9 November 2021
Unprompted review
Rated 5 out of 5 stars

Top marks Ben Rose (Leyland branch)

Ben Rose (Leyland branch) helped out tremendously in ironing out some problems within a small chain of properties. Their efforts really helped with successful sales.

10 October 2021
Unprompted review
Rated 1 out of 5 stars

A week ago I ring two times to Ben Rose…

A week ago I ring two times to Ben Rose agency to arrange viewings for the 2 bedroom bungalow on Kellet avenue Leyland I am really want to buy this bungalow. They two times promising me to ring back. And nobody ring me back. And bungalow still for sale. Think 20 times before you advertise your house for sale with them.

21 August 2020
Unprompted review
Rated 2 out of 5 stars

Ben Rose were recommended to me but I…

Ben Rose were recommended to me but I haven’t been entirely satisfied with the service.
I feel , aside from the excellent photos , there has been very little support or feedback from the staff. I can go weeks without a call and have often felt patronised by the office staff.

Really disappointed with customer service.
I would not recommend them at all.

26 September 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

After 2 previous estate agents failed to sell our property, we moved to Ben Rose who sold our property within 5 weeks. The staff were very helpful every step of the way, especially Tammy who helped us with our onward purchase. Thankyou all for your hard work. We would definitely use again if we were ever to move again.

21 December 2017
Unprompted review
Rated 5 out of 5 stars

From first meeting the sales team

From first meeting the sales team we new Ben Rose was the agents we wanted to rent our property for us. They gave us some good advise on what we should do prior to letting and they took over from there. We took the full package for them to look after it for us and all has worked very well.

2 December 2017
Unprompted review
Rated 5 out of 5 stars

Best estate agents in the area

Best estate agents in the area. Wouldn’t use anyone else. Their advice throughout has been invaluable and we really did receive a personal service not like another number like other estate agents! All the team are great! Keep up the good work and we look forward to working with you all again in the future!
Amie & Jack

2 December 2017
Unprompted review
Rated 5 out of 5 stars

Carolyn came and Valued our Bungalow

Carolyn came and Valued our Bungalow, and it was sold in 24 hours at that valuation. Ben Rose is a family run estate agents and therefore they give there all when selling your property. The Staff are really helpful and the whole process is carried out in a friendly but professional atmosphere.
I would definitely recommend them to my family and friends, and would not hesitate to use them again.

2 December 2017
Unprompted review
Rated 5 out of 5 stars

Two properties sold and counting - Excellent service!

We have sold 2 properties over the last few years through Ben and the team and have received a great service throughout both sales. Their helpful and pro-active approach achieved a minimal delay when negotiating and during the legalities. Would highly recommend and looking forward to the next one!

24 November 2017
Unprompted review

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