benatti-london.com Reviews 

82
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very disappointed..chose Can't help falling in love which is written inside the box...only to play with the of You are my sunshine......miss match

Company replied

Rated 1 out of 5 stars

I’ve emailed repeatedly since my non arrival of goods. All polite emails asking why my order was not fulfilled and as I’ve just seen others now have been. I would happily have removed my negative... See more

Rated 5 out of 5 stars

Ordered on the 2nd October. Emailed this Wednesday and have not had a response yet and my item hasn’t arrived either. Please can you look into this? EDIT: received a phone call from a lovely lady a... See more

Company replied

Rated 5 out of 5 stars

I was apprehensive at first, to purchase a dining table and chairs from an online company, however it was exceptionally easy to speak to the team and they reassured my concerns. I adore the set... See more

Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(82)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Furniture

We ordered a new bed through Benatti it is beautiful as we expected!!

Great customer service, always kept us up to date with your order and great value for money

Would highly recommend

6 January 2021
Unprompted review
Rated 5 out of 5 stars

10/10

What can I say.... Benatti provides a 1st Class service. I have always been very happy with all of my purchases. Everything has been delivered within the stated times. With a global pandemic going on I can only imagine how hard this must be on small companies but Benatti has always maintained high standards of service. I can’t wait for my latest purchase to arrive.

Thank you to all at Benatti

6 January 2021
Unprompted review
Rated 5 out of 5 stars

Phenomenal service from Natti

Phenomenal service from Natti, my parcel got lost in the post for around a month and I emailed within 24 hours she got in touch with me and was on the phone to Royal mail and has managed to get my parcel redelivered. First-class treatment! And beautiful products

6 January 2021
Unprompted review
Rated 5 out of 5 stars

Lovely products

Lovely products, great service! Would definitely recommend Benatti for their lovely products and great customer service. Gorgeous and fairly priced

6 January 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, I had some questions and they answered in a timely manor and had such a personal touch.
Posted on time and such good quality goods. I will defiantly be buying from them again.

6 January 2021
Unprompted review
Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about this small, independent business. The service was smooth and delivery was within the stated time. I had questions about my purchase and the standard of customer care was very high. When the items I ordered arrived I found them to be of the highest quality. Will definitely be a returning customer to this furniture boutique.

6 January 2021
Unprompted review
Rated 5 out of 5 stars

All round first class service

Couldn't be more impressed with the all round service I received. Communication via instagram was excellent and speedy, I was able to confirm availability and delivery prior to purchase. Placed my order and within 2 days I had received it.

Item arrived well packaged and was exactly what I was after. No hesitations in recommending and ordering again from benatti-london.

Thank you 😊

3 January 2021
Unprompted review
Rated 5 out of 5 stars

Really pleased with my purchases

Really pleased with my purchases. They look great. Quick service despite them being shipped to Europe during lockdown.

15 December 2020
benatti-london.com logo

Reply from benatti-london.com

So glad you're happy with your purchases and thank you so much for the amazing feedback. Really appreciated.

Rated 5 out of 5 stars

Excellent service and item

Excellent service and item, very pleased

6 December 2020
benatti-london.com logo

Reply from benatti-london.com

So glad you're happy with your purchase and thank you so much for the amazing feedback. Really appreciated :)

Rated 5 out of 5 stars

Highly recommend

I was apprehensive at first, to purchase a dining table and chairs from an online company, however it was exceptionally easy to speak to the team and they reassured my concerns.

I adore the set and it was better than expected! I have since ordered mirror, baskets and a rug!

Thank you Benatti you're truly the perfect site!! Xx

16 October 2020
Unprompted review
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

Ordered on the 2nd October. Emailed this Wednesday and have not had a response yet and my item hasn’t arrived either. Please can you look into this?

EDIT: received a phone call from a lovely lady at Benatti explain dispatch days which I had missed on the website. Now eating a slice of humble pie and sending wellness to this small company during Covid times! :)

16 October 2020
benatti-london.com logo

Reply from benatti-london.com

Good Morning Felicity,

Unfortunately we have not received your email. Can you confirm the email you sent it to?

Thank you for your feedback. As per our website, confirmation email & product description. We work on a 10- 15 working day lead time.

Many thanks,
Natti x

Rated 3 out of 5 stars

Discontinued Item that I paid for online..

My wife spent a considerable time looking for chandelier lights and found one she liked I went to order it and paid for it which all went through.. The next day told me the manufacturer have discontinued with the product and yet still showing on their website...

Only good thing is they refunded the money back quickly...

30 September 2020
Unprompted review
Rated 5 out of 5 stars

Benatti-London - Exceptional Service

Benatti-London have an amazing range of high quality products, after purchasing the Alice Mirror we are very happy with the new addition to our home. Their customer service is exceptional and after not looking at the delivery date they offered to hand deliver the item early in time for my partners birthday. Thanks again and I look forward in ordering from you in the future.

6 August 2020
Unprompted review
benatti-london.com logo

Reply from benatti-london.com

Thank you so much for your amazing feedback. Over the moon you are happy with our gorgeous Alice Mirror.
Just glad your partner had it in time :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look