Bench Accounting Reviews 

Overall, they are great now, I love working with Mariel who manages my account! She's been with me for years now, and I've been lucky with who they select for me (make sure to let them know if it's not a good fit!). Not ALL account managers are created equal.

Bench went through a wonky transition when purchased, and thankfully they came out the other side.

I've been with Bench 10 years. It was a little rocky in 2024 as they had delays on getting my books done and then they suddenly shut down in December of 24' only to reopen under the current owner. Things drastically improved in 2025 and I have had no trouble getting my numbers ever since. I give Bench 5 stars based on the last year of experience with them as it is only fair to rate them under the new company, not past failures under different leadership. I think they offer a good value and their platform is relatively easy to learn and operate. Keep up the good work!

We loved being a Bench customer, and as a small-to-medium size tech startup I really feel grateful for their work over the last few years. All of our accountants (especially Jannella) and tax accounts were efficient and communicative, and Benjamin, our Support Manager, was the best to work with once our company got acquired.

I've been with Bench for years now and I am happy with my bookkeeping! Special shout-out to my bookkeeper Sarah. She is an absolute star! Bench makes it easy to access all my information and communicate through their platform, and the personal attention I receive is fantastic.

I run a small business and have no accounting experience or time to learn. Bench makes my life super easy by taking the lead on running my books and asks for my input only when needed. My bookkeeper Mohammed is the best and puts up with all my dumb questions.

Bench accounting uses a lot of chatting and messaging but you can make telephone appointments. The price is good for medium and bigger companies. If you just have one or two employees, it would be good compare prices. I wish it was about 1k less per year for smaller companies. But my CPA said the presentation of books to him are "outstanding", and they do a good job of responding to any concerns you may have. Strong accounting is critical for a business. We highly recommend Bench for your business.

I have been working with Bench for over 3 years, and I am extremely happy with their services. I've working with Jung-Yoon for the past year, he is very professional.

My books have been completed before the end of January, this is amazing!

What made the biggest difference this year was that I logged in once per week, never missed a single week. This ensured that their team never waited more than a week to get replies for me to clarify any point.

Last few years, I was not logging in consistently, and before you know it it's been one month that they wait for an answer. Time flies.

So you also play a big role in the success of this collaboration.

Bench does a great job with my books, the communication has improved significantly over the last year and the attention to my account has improved significantly as well. I have been using Bench for over 5 years and their integration with my Payroll processor Gusto and my tax team (Bench also) has been great. I enjoy the provided statistics for my business. I will continue to use Bench and Bench Tax for my business. -Adam Sampson

Bench has handled my company’s financials for the past several years and has done so at a significantly lower cost than my previous bookkeeper. After an initial team that wasn’t the right fit, I requested a change and was paired with a new team led by Meher—an outstanding group that I’ve happily continued working with.

While monthly reports may not always arrive immediately, this hasn’t been an issue for my needs. What matters most to me is having accurate year-end financials ready in January for tax filing, and Bench has been a solid, cost-effective solution for that.

a little expensive in my opinion, but on point.. got everything done within my timeline fa sho

Having all of our bookkeeping organized in one place is so helpful. I love the data visualization and categories, it keeps the information easy to navigate and compare from year to year. The chat function and designated bookkeeper make it easy to coordinate without meetings. Our small business has worked with bench for 5 years now!

As a small business, we're grateful we found Bench. They are a great option for bookkeeping and basic tax prep for our business. We appreciate the personal touch of an actual human who communicates with us when we have questions or they need more details. Saved me hours of tax prep headache for our CPA. Just what we needed, no more, no less.

Excellent support, great user interface. I've enjoyed working with Bench over the years and being able to look at all my books in one place is so convenient.

I canceled my service with Bench 2 years ago. They consistently failed to accurately provide my books on time. Then when I would bring up the many mistakes of my books, I would have the hardest time getting a reply from anyone. I've been Bench free for the past 2 years. But in late 2025 they randomly shut down and ghosted all their clients. It made big news. I didn't think much of it because I was already done with them. Until they started charging my card in December without notice or any authorization from me. I've contacted their customer service. They disabled my customer chat feature without providing my refund so now I'm unable to communicate with anyone from their team. I've called their customer service. They never pick up and never call back. I've sent emails. They never reply. This is the most fraudulent experience I've ever had with a company of this size. I'm not sure if it's pure incompetence or they're purposely doing this to fatten up revenue. Either way, Bench is the scummiest accounting company you could work with. I've stopped working with them and they still somehow find a way to cause me headache. I wish I could give negative stars

Bench is the worst accounting company I've ever worked with. They were the cheapest and now I see why. Your books will be late. You will not get the service you were promised. They are quick to bill you but incredibly slow to respond to the many mistakes they'll make on your books. Their book keeper turnover rate is off of the charts so expect to work with a new accountant every month. You'll also have to re-explain the same recurring categorizations each time as well. Bench is cheap but the time you'll lose is so much more expensive than any mone you'll save by working with them.

Bench has been a great resource for our business. They are very detailed in their work and when you have questions or did them to fix an error they happily fix it. The only reason I didn’t give them a 5 is that there has been a lot of turn over within their company. I know another company bought them recently but with the last two years I’ve had a least 4 different people responsible for our book keeping. And sometimes there is no communication that my books were being transferred to someone else. I literally had to ask why someone else was messaging me about transactions.
Overall our current team member has been very prompt and has done very well in wrapping up our books for 2026.

I started using bench at the beginning of 2024 and it was still a work in progress. However, in 2025, I feel like I received a quality representative, who is super proactive and efficient.

We have been on Bench for several years, and they have made bookkeeping and tax preparation so easy for our company. The bookkeepers are very responsive. We have not had any issues.

Efficient work.

I had a rocky start with Bench, but over time, they have gotten much better, and I can rest knowing my books are taken care of. Especially as I have a few unusual rules - they keep on top of everything, and my go-to bookkeeper, Steven, does a great job of keeping me up to date. I've been a happy client since I have had fewer changes to my team, and they have come to understand the nuances of my specific business. I love the ease of the platform and the peace of mind their service gives me.