Bench Accounting Reviews 

Horrible Business - Avoid at all cost.

Negligence to even finish the simplest bookkeeping tasks.

Empty Promises - Zero Deliveries.

Canned Email responses when you really need help. Same as all their canned replies here on Trustpilot.

Your "Dedicated Bookkeeper" changes every year if not earlier.

Escalating to Manager, does ZERO. You get fancy canned responses, sometimes cocky responses but always followed by empty promises.

I just gave them new deadlines to meet for my year end package needed to file my taxes with my CPA. If these deadlines are not met, my legal team advised me towards a class action lawsuit.

Oh and if you think "If they are so bad, why are they listed on all these websites for Best Book Keeping Company"? AFFILIATE MARKETING. That's the only reason.

If my concerns are addressed and my deadlines are met, then this review might change, but up until then, this is my experience.

Believe the recent reviews. these people are absolutely awful
they never got my books done in time, and get this, they got HALF of my books WRONG, in which they denied a refund (i had to file a chargeback) and asked me to wait as they fixed it, while they were already 3 months late on my books because of them, this company is absolutely garbage, not to mention my account manager was absolutely incompetent and kept hassling me with calls to verify stuff, wasting my time at 7 in the morning, avoid at all cost, you can hire a filipino for $3 part time that knows how to do bookkeeping that will do a better job for you, finish on time, and not give you a ton of BS

Run! We signed up following the initial sales call. Sounded like a great service meant to make the life of a business owner easier. We then received the onboarding information, including a disclosure that our personal information would not be protected. We are mind-blown that a company would send such a disclosure and called to cancel. They gave us the run around and continued to charge us. We just heard back saying that only one of our accounts would be cancelled only because we were able to successfully block the charges through our bank. They want to continue to charge us for the company even though no services were or will be rendered whatsoever. I find it embarrassing for a business to have to try to force unhappy customers to pay them. Run while you can!

This is the worst accounting company I have ever had work on my books . They have horrible customer service and watch out for their automatic service renewal. If you don’t cancel 60 days before you can’t cancel for another year. This is by far the worst company to work with. You will loss money . Go with a real bookkeeper

Working with Bench has been an absolute nightmare! If you are considering BENCH, RUN away! Never do business with them. They still haven't filed our 2022 taxes and now the IRS has contacted my employer to withhold additional taxes.

We had a truly excellent experience onboarding with Maya on Bench. Our business was less than organized as far as bookkeeping and needed to be brought up to date. Maya made the experience clear and easy, especially as it was one we had been dreading! We felt a sigh of relief when she told us the task was complete and we were ready to move forward, organized and prepared for tax time. We recommend Bench to anyone! It was truly an easy and positive experience thanks to Maya!

Incredibly time consuming back and forth. It took them several weeks to figure out how to access my Chase bank account via third party log in because they couldn’t figure out basic things like accessing passwords they created.

Then excessively aggressive follow up was required to keep the process moving. Now it is in review and no more info is given on how much longer to expect the review process to take. Meanwhile interest and fees add up.

I joined Bench after my previous bookkeeper was not staying on top of things at all. It was such an easy transition, and everyone at Bench has been so helpful. I’m able to get in touch with people easily, and my books are always up to take. Highly recommended!

Bench provides us with really great check-ins on all bookkeeping/accounting issues so end-of-year taxes are a breeze. I've had mixed experiences depending on the account manager. When they assign you someone great for 2 years, things flow. When your account manager is changing every 2 months, it gets very disruptive and can be a hassle to feel like you are having to on-board someone new into your business every couple months. If the business can somehow retain folks and provide more consistency to clients, it would be a much stronger client experience.

This company is absolutely fantastic! Very nice people who really care about their customers. I'm new to business owning and Bernice, Helene, and Debie were beyond helpful and made every step very easy. 100% recommend this company to anyone looking for great and accurate bookkeeping!

Their technology, timeliness, follow-ups, customer service. We have been partnering with Bench for our Candle Company for about five years now and it just gets better and better.

They charged me $3100 for catchup bookkeeping before even doing any work, and I was able to find the same service for free with another company online. Also, I was able to sign up 2 businesses with a firm for the price of 1 business with them. They charged my card $10k+ of dollars with no work performed. How is that even legal.

Asha is always there to help and assist. She always directs me in the right direction and is always reliable.

Bench has helped me understand the nature of my business and prepare for change. When you’re a business owner, it’s hard to keep a birds-eye view of your finances. Bench provides easier access to this view and I’ve been able to adjust and adapt. I’d strongly recommend having them as a part of your business.

We have been using Bench Accounting for around 4 years now and their support for us has been outstanding. Having them take care of our daily transactions in an organized fashion culminating in annual financials has made my life as CFO of my wife's company more effective and streamlined. Alessandra in particular is terrific to work with and always available to help. highly recommended using them for your small business accounting needs.

I really hate accounting because it takes me a lot of time. That's why I'm very grateful to have Nora as my accountant. She is very professional, thoughtful, patient and respectful. You can tell she loves what she does.

Its also a plus the she has a great positive attitude.

Thank you very much for taking such a good care of my books Nora!

Bench is the best bookkeeping company ever. They are efficient and reasonable. The interface is advanced and the layout is simple and fantastic. This is top tier website.

I've been using Bench.co for my taxes, bookkeeping, and profit & loss statements for the past four and a half years, and I couldn't be more pleased with their services. From day one, the experience has been seamless, efficient, and stress-free. Their team is incredibly responsive and knowledgeable, making the whole process feel easy and straightforward. Whether it's filing taxes, keeping track of my finances, or preparing detailed financial statements, they handle it all with exceptional professionalism. I truly appreciate how they’ve helped streamline my financial management, allowing me to focus on growing my business. Bench.co has been a game-changer, and I highly recommend them to anyone looking for reliable and user-friendly financial services!

I've been with Bench for nearly three years, and it's been a game-changer for my business. My books are completely handled, giving me peace of mind knowing everything is up to date and IRS compliant. Their team is reliable, responsive, and makes accounting feel effortless. I never have to worry about staying on top of my finances because Bench takes care of it all. I genuinely look forward to maintaining my subscription and would highly recommend their services to any business owner who values efficiency and professionalism! Already have recommended them to a couple of business owners I know.

We’ve been using Bench for my bookkeeping for years, and the experience has been outstanding. The team is professional, thorough, and always available to answer any questions we have. They’ve given us peace of mind knowing everything is handled accurately. We highly recommend Bench to any small business owner looking for reliable and hassle-free bookkeeping services.