Beneunder Reviews 220

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality and stylish design of the products, noting their effectiveness and suitability for various weather conditions. Many people appreciate the user-friendly website, finding it easy to navigate and browse for items. The detailed product descriptions and images, including models wearing the clothing, are also frequently highlighted as helpful. However, some customers experienced issues with their orders, including receiving items that were not new or had discrepancies. There were also occasional concerns regarding sizing, with some finding that the products did not align with standard measurements, leading to returns. A few people also felt that certain product descriptions lacked sufficient detail, and some were dissatisfied with the quality of specific items.

What people talk about most

Product

Clients share positive opinions on product quality and style. Many reviewers express satisfaction with the... See more

Quality

People report positive experiences with quality. Many consumers are very satisfied with the quality and style... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the website's intuitive design... See more

Order

Consumers find order to be ambiguous. While some reviewers praise the exceptional ease and smoothness of the... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of navigation and intuitive... See more

Based on these reviews

Rated 4 out of 5 stars

The navigation is clear. However, when I added specific products to my Wish List, they were incorrect, so I could not simply move products from my Wish List to My Cart -- I had to repeat the steps to... See more

Rated 4 out of 5 stars

The order experience was generally fine and the product quality was good! However, i was rather unhappy with my last order, ORDER SPBUUS#104180 for item CozyFlow - Women's Relaxed Fleece Jacket × 1 B... See more

Rated 3 out of 5 stars

I like the color choices. Some suggestions: I wish you have matched colors for top and bottom. Links to other pieces models in pictures wearing. Consistent color with names -- it's unclear if the c... See more

Rated 5 out of 5 stars

Beneunder always keeps a good quality and very stylish also improved the size range so that can fit more person. The delivery never cause any issue but I haven't try the return yet, hope it won'... See more


Company details

  1. Clothing Shop

Written by the company

Beneunder is a global specialty retailer offering high-quality, on-trend clothing, and accessories at affordable prices. We offer a selection of all-season items while remaining our values to the core. We take the simple steps of combining simple style, modern comfort, and renovated functions.


Contact info

3.9

Great

TrustScore 4 out of 5

220 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Missing order and lack of customer service response

It has been over two weeks, and I have yet to receive any updates on the shipping status or delivery. Despite multiple attempts to contact their customer service — including messages and emails from my Gmail account — I have received no response whatsoever.
This was a time-sensitive order, and I was especially looking forward to receiving the umbrella for an upcoming summer trip. Unfortunately, the lack of communication and failure to deliver the product has made this experience incredibly disappointing and has led me to seriously question the reliability of this brand.
I will be forced to escalate this issue through my payment provider and consider reporting the transaction as fraudulent.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

I received an email about my 2000…

I received an email about my 2000 points expiring tonight , so I log in using my email but I was surprised there wasn't any points in my account.
Nevertheless, I still made a purchase as there was a 25% discount. Can you tell me how to apply my 2000 points which I see is worth $20.00. Or can you extend the validity date of the points ? As I just made a purchase and I may not need to buy soon

25 May 2025
Unprompted review
Rated 1 out of 5 stars

Warning -they do not let you return

I bought a hat from the website and they have free shipping and a free term policy. I reached out for free return and they sent an automatic message said they will get back to me but they never did so I followed up. They said they will offer me partial refund ask me to keep the hat and I said it doesn’t really work out for me. Can you give me return label so I can get full refund. They went silent for a week I followed up. They said I’ll give you a return label in three days and then they went silent. I followed up again and they never responded email till today. I still have the hat and they never respond to my email again they just Rip you off. Do not buy anything from them.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

A simple and easy-to-navigate website

A simple and easy-to-navigate website. It would be great to showcase each model in various sizes, so customers can better visualise how the clothing might look on themselves. Including the model’s height and the size they are wearing is also helpful, as height often plays a key role in purchasing decisions.
Thank you.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

UI is easy to navigate

Based on the website, I find every product appealing, especially now that the weather is so humid and hot. Since I am into running, there are many products I am interested in trying, but I limited myself to four products for my first purchase. The UI is easy to navigate, including the payment method. I hope I am satisfied with the feel and look of my purchases when I receive them.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

I love Beneunder

I love Beneunder. Great range and good pricing. And the quality and workmanship is simply out of this world. Super fast shipping. Excellent customer service, response to email queries within a few hours. I am so glad I found this company and will keep ordering in the future

10 May 2025
Unprompted review
Rated 5 out of 5 stars

I like beneunder’s stuff

I like beneunder’s stuff, almost everything has a good quality and well designed. I have bought many different things like clothes, hats and sunglasses, but nothing disappointed me, so I highly recommend this brand.

5 May 2025
Unprompted review

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