Bents Garden and Home Reviews 5,090

Paving slabs price was the cheapest found. Arrived direct from supplier with a few issues. Will from Customer Service went over and above, with time and trouble, to understand and resolve any problems.
Highly recommend Bents.

ordered something then got told it wasn’t in stock after i had payed and instead sent out much worse replacement that wasn’t delivered the day it said it would be

Ty lovely solar light looks very pretty

Lovely atmosphere and music, excellent food, staff /service outstanding. Had a wonderful time, thank you 😊

Ordered grit salt from this company, large order and offered free delivery which clinched the deal.
Later they emailed to let me know they won't be delivering it as they don't package the items properly and we're refunding my order.
Well thanks for not keeping to the sales agreement. I've now sourced from a reputable company!!

Love going to bents, maybe Matthew needs to introduce better prices on the food in the restaurants. Lots of people can't afford the prices but would love to come Matthew. Also had a horrendous experience with a company unnamed you have at Bents so for this I withdraw 1 star.

Terrible rip off, charging obscene prices for low quantity and quality. I feel sorry for the pensioners being taken advantage of.
£15 for this breakfast is a disgrace.

We go every year before Xmas with family who travel from around the country for our festive get together, shopping and food. I myself am a regular at Bents. Arrived on Monday 16th of December to find all food halls were closed, even the outside Christmas market food huts and the bistro. It was closed for a private event. Nothing on the web page to let anyone know. Only part open was cakes and coffee, even the soft drinks machine was off limits.
The entire group was so disappointed and we will never go to Bents again.
Disgraceful behaviour towards your regular customers. Shame on you Bents! You have ruined a big part of a families Christmas celebration.
If you are planning an outing to Bents then I would advise you to avoid as there is no consistency as to when they are open fully.

Ordered arbour, other companies quoted 30 day wait, Bents had it at store click and collect within 48 hours .staff on click and collect were extremely polite and helpful.
The order and delivery was flawless with excellent service from the delivery guys.

Had a bacon sandwich for breakfast. Lots of bacon and coffee was good.
If you are a person on your own or a couple it can be very frustrating queuing for ages to then find yourself behind someone with a shipping order for drinks and breakfasts for 8 people, all different. It would be good if Bents could have an express counter for people on their own or couples.

Avoid the English breakfast. I had it yesterday and have paid a heavy price since.

'Undercooked' sausages and the sorriest limp tinned mushrooms you have ever seen. The poached egg was 'pre-poached', arrived cold with a yolk like a yellow snooker ball. Cuttlery was communal and covered in dried and crusted food.

This was an awful breakfast. Party of 5 all agreed.

Store was nice and coffee was hot, otherwise.

Really liked going to Bents prior to this visit. However this time the wait for hot drinks was far too long in my view. We changed tills but still had a long wait which would have been problematic if we had hot food. Very disappointed

Placed an order on 30 Nov, received confirmation email etc stating 3-5 days delivery. Having not received my order I rang Bents on 10th December. Apparently my item was out of stock….with all the tec available how can you sell something that you don’t have and why not contact me instantly? They said they’d sent an email but I’d not received one not even in spam…why not call at the first opportunity or just refund my money rather than keeping my money and doing nothing or better still have descent tec so you can’t sell something which you do not have? That item, which was widely available at the time of order, is now out of stock everywhere…. so thank you very much!

I visited the cafe last weekend and bought food that was in the main nice, but the single lemon meringue cake that was over £6 was so burnt on the bottom it was black. I sent an email as the cafe was extremely busy. I offered to send a receipt and photo but to my disappointment they have not even bothered to respond.

There are two areas to eat 1) a street food scene 2) a self service cafeteria where the big breakfast is big, well cooked and presented but expensive at £16. In the cafeteria, the system of a) finding a table b) queuing to order and pay for food and drinks is poor. Taking 10 minutes to serve one customer at the front of numerous long queues with a frappe latte whilst time gets bearer and nearer to the end of breakfast service, is not good. Tea served far from hot in a pot whilst you wait 15 minutes for the food to arrive at your table is not good. By the time it has arrived, your tea pot is empty. The arrangements for ordering / paying for food are unclear and SLOOOOOW. The staff are pleasant. Travelling for 75 minutes ti get to the wonderland which is Christmas at Bents, is nowhere near as charming as it once was. Toilets very good....long queues of course for Ladies.

i brought the Iridescent Reindeer family, very disappointed with the Reindeer very poor. not worth the money!

Please avoid Bents main dining area if you have an allergy. I visited yesterday and I have a severe allergy and carry epi-pens. I asked a member of staff if the soup has the allergen in and he then asked another two staff members who said no the allergen was not in the dish and it is fine for me to eat. I felt like the staff were very vague and not taking my allergy serious so I saw a chef had come out of the kitchen and asked again to be sure. The chef said it is fine and doesn’t contain the allergen. For some reason I still felt anxious that they hadn’t actually checked and just kept telling me it’s fine. When I got to the till I asked if I could speak to the manager to double check if the food was ok to eat. The manager then checked and the food DID contain the allergen and I couldn’t have it. This is so so dangerous for a place as large and busy as Bents to not take allergy’s serious as this could have been a different story, if I had listened to the first THREE staff members that said it was fine. People should not be given incorrect allergen information and I so glad for some reason I asked the manager to check again.

Bents is our first choice for breakfast but on this occasion it was well below the standard we have come accustomed to. In all the years we have been coming here it is only the second time that it has fallen short on the standard. The sausage was tasty but rock hard and over cooked along with the bacon black pudding and hash browns. Probably left under the heat lamp for too long. It was very quiet for a Sunday morning so they may not have been as busy in the kitchen as they normally are. Bents is not cheap so no excuse for getting it wrong your cook must’ve noticed it should not have been served. Possibly edging their bet that it would not be mentioned, not acceptable. Bit of a let down. My son’s breakfast was the same no excuse. Update before I left the shop, I spoke with the manager and they passed me on to the chef who was front of house. I can see why the food is so dry as they run a buffet style breakfast service at the front of the counter, where a staff member adds the food to your plate before it is served from bowels under the heaters. Total let down as it is pot luck if you get the fresh food from the top of the food bowls or get the food that has been in there a while. The priced charged £14 per breakfast, should be for a freshly cooked breakfast if I wanted a buffet breakfast I would have gone somewhere else and at least then I could choose what I put on my plate!! Why cook loads of food to leave it standing, it is not just about making it easy to serve for the staff it is about quality food for the paying public.
Some other people around our table were not happy with their overcooked food. The staff were apologetic but that no excuse. I would not recommend their breakfast and I will now be going somewhere else, for mine, big let down.

Went this afternoon with my elderly mother to have some tea and cake plus to do some shopping. Queued at Caffe nel verde and was served by an extremely surly, uninterested, resentful young woman whose face looked incapable of cracking a smile. I ordered a scone and asked if the butter could be replaced with an extra jam instead. She mumbled sourly that this would cost extra as the ‘butter is free’. Her response to my questioning this was to simply ignore me and move to the next customer. Needless to say that I returned the tray of food and drink and walked out.

Bents need to ensure that staff like this are kept as far away from customers as possible. She is simply uninterested and incapable of providing even the basic expectations of customer service! A truly awful customer service representative!

Food very poor and expensive it's a garden centre for the rich very expensive

Took our granddaughter for the Halloween crafting. Not available so was advised to do garden fairy. Supposed to start at 10 o’clock. Not ready. No chairs for the children just a table. Totally disorganised. Then a manager came along lots of people waiting to say they don’t normally do chairs for children . I said lots of these children are so small they can’t reach the table. Don’t bother sending emails to customers when you just disappoint them. Expected a lot better from Bents