benuta.co.uk Reviews 

Very bad quality carpets - I've been reading a few reviews and sadly I've been experiencing the same problems. I'm new to the UK and just wanted some carpets so my place felt like a home. The patterns of the carpet match what you see online but the quality is appalling. I did email them and there's a rigorous list of details and proof they need to process a claim which I honestly don't have much time for either - nor do I have any hope it will be of fruition. I don't know what to do about my situation but I must advise anyone else NOT TO BUY from this company. The fibres constantly appear, I feel like I need to vacuum everyday and the fibres go everywhere. It's incredibly frustrating.

Rug delivered in a dirty damaged box hanging together by tiny bits of sellotape. I’ve emailed customer services several times and had no response other than fill in a form to return. No apology, no refund. Just inconvenience to have to organise a return, find new packaging to return, wait in for collection. The rug was several days over due as it was and did not deliver on the day they said they were. Customer service is so bad. Do better Benuta. Refund me my money please

Do not purchase from this company if you live in the UK, the return process is a joke and you will end up out of pocket. The customer service team have been useless and they take no responsibility over the return, so you have to pay and organise for the item to be returned yourself. I was really disappointed by the quality of the rug I purchased and now after attempting to send it back it’s been redelivered back to my house and month later as I didn’t sign something to do with a power of attorney…for the return of a rug?! What the hell this feels like a scam, this company clearly make it so hard for you to return your items so you just give up. I’m so unimpressed and will never be purchasing from this company again.

The delivery was quick. I was pleased with the quality when I opened the box. However, only a few months in and both rugs look so well worn. They are in areas with low traffic so I can only imagine how much worse they'd look in room with higher traffic! Poor quality with no longevity, I'm afraid.

I ordered a rug on the 1st of March, and it recently arrived, but I was shocked to find it packaged in a box. A rug delivered in a box seemed like a joke to me.

As expected, the rug was ruined. I'm not just talking about creases; it's also damaged from being folded and sh. I took pictures immediately, and I don't want to keep and use this rug. I won't be paying for return shipping since this is a damaged product. The pictures of the rug online were vibrant and looked good, but what I received was a damaged, cheap rug, nothing worth the hundreds of pounds I spent.

I'm currently waiting for Benuta to reply to my query and provide me with a free return shipping label.

Unfortunately, I'm unable to upload photos here, but I can share them if requested by Benuta.

Thank you,

Baris

Good quality rug, love the design. Good price in the sale!

I’ve ordered multiple rugs from Benuta however this time around the service has been awful.

I purchased a new rug over 3 weeks ago, the uk delivery company have made no attempts to deliver. I immediately raised this with benuta whom advised I’d recieve a refund.

HOWEVER….3 weeks later they’re still advising that I have to wait until the delivery company arrange return of the rug? (The rug I’ve never received and won’t!) why is this delay passed down to the customer.

It’s been 3 weeks and I’m no closer to benuta processing my refund.

Hugely disappointing and unless this is fast tracked to being refunded, I sadly will not be placing any further orders in the future.

Prompt feedback re problem during ordering
Found process of trying to order 5 samples frustrating and couldn't get sample of lana grey rug which was favourite choice

From choosing the rug, right through to being kept informed of delivery - 5 Stars!
I would recommend benuto to all.

26 days after ordering and no rug and no refund. 3 stars, because customer service do reply to emails fairly promptly. Minus 2 stars because, despite the rug never clearing UK customs, Benuta will not issue a refund until they receive the package back. They did offer a 20% discount on future purchases, but let's wait and see how long it takes to get refunded for this order first...

Dreadful My order was promised in 5 days Over 3 weeks later still not here No response to my e mails Took my money quick enough though! NEVER AGAIN

Great service, rug very good quality and delivered in secure packaging. Admin team very responsive to queries.

Fast delivery! Absolutely in love with the rug.

Love the rugs, good quality great price.

Delivery date changed at the last minute and was difficult to track, but wasn’t too slow

Ordered 5th feb, with 6-8 days delivery. No despatch as yet and no response to 2 communications. I had no idea the rug was being sent from Germany, .uk website is not transparent about this. This rating could change depending on what happens in next week.

Great rug! Zero hassle flattening it and it looks amazing

Great quality rug. Would recommend

excellent item

Arrived folded in a box, not rolled as I assumed it would so full of creases. Hoping they will eventually drop out as really like the rug itself.